Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

The iPod fails to connect.

• Check the condition of the Wireless Transmitter, Charging Cradle and DC

 

power adaptor connection.

 

• Keep the iPod S/W version up to date.

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 4.

• Check if the speakers are connected properly.

 

• Adjust the volume.

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Is the HDMI cable connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

selected.

 

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Samsung HT-C9930/XEE, HT-C9930/XEN, HT-C9930/XEF manual Other information, Troubleshooting
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HT-C9930/XEF, HT-C9930/XEE, HT-C9930/XEN specifications

The Samsung HT-C9930 is an impressive home theater system that delivers an immersive audio-visual experience tailored for movie enthusiasts and music lovers alike. Combining advanced technologies with elegant design, this system stands out as a formidable option for enhancing your home entertainment setup.

One of the main features of the HT-C9930 is its powerful 7.1 channel surround sound system. This configuration includes multiple speakers strategically positioned to create a rich soundstage that engulfs the viewer, providing an almost cinema-like experience right in the comfort of their home. The inclusion of a wireless subwoofer further enhances the low frequencies, delivering deep bass that resonates with the user.

Equipped with Samsung’s innovative 3D technology, the HT-C9930 allows users to enjoy 3D movies in stunning quality. This feature ensures that users can experience a new dimension of entertainment, making visual content more engaging and lifelike. Additionally, the system is capable of converting standard 2D content into 3D, thus adding versatility for varied viewing preferences.

Another remarkable technology included in the HT-C9930 is its Smart Hub platform. With this feature, users have easy access to a plethora of streaming services, apps, and multimedia content, transforming their home theater into a multifunctional entertainment hub. The ability to connect wirelessly to various devices via Wi-Fi and Bluetooth ensures seamless streaming of music and videos.

The design of the HT-C9930 also deserves mention. Its sleek, modern aesthetic complements contemporary living spaces, making it an attractive addition to any home. With its compact form factor, it can easily fit into various room configurations without a bulky appearance.

Further enhancing the user experience, the HT-C9930 supports various audio formats, including Dolby TrueHD and DTS-HD Master Audio, maximizing fidelity in sound reproduction. This allows users to enjoy their favorite albums and tracks in high-resolution audio quality.

In conclusion, the Samsung HT-C9930 series exemplifies a robust home theater system that integrates advanced technology with user-friendly features, providing an all-encompassing entertainment solution for households. Its combination of powerful sound, stunning visuals, and versatile connectivity makes it a standout choice for those looking to elevate their home viewing and listening experiences. Whether enjoying a movie night or hosting a music party, the HT-C9930 promises an unparalleled auditory journey.
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