Manuals / Samsung / TV and Video / Professional LFD Displays

Samsung LH40DBEPLGC/CH, LH48DMEPLGC/EN manual Troubleshooting Guide, Testing the Product, Chapter

Models: LH48DHEPLGC/NG LH65DMEPLGC/XS LH55DMEPLGC/UE LH55DHEPLGC/EN LH32DMEPLGP/EN

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Chapter 13

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung LH40DBEPLGC/CH Troubleshooting Guide, Requirements Before Contacting Samsung Customer Service Centre, Chapter

Contents

DB32E DB40E DB48E DB55E User ManualDM32E DM40E DM48E DM55E DM65E DM75E DH40E DH48E DH55E Before Using the Product Table of contentsConnecting and Using a Source Device Using MDCOnScreen Display Screen AdjustmentTable of contents Network Sound AdjustmentSystem Table of contentsSpecifications Troubleshooting GuideSupport Playing photos, videos and music Media PlayTable of contents AppendixWaste Electrical & Electronic Equipment Correct disposal of batteries in this productChapter Before Using the ProductCopyright Cleaning Safety PrecautionsSymbols Storage Electricity and SafetyKeep the power socket where the power cord is connected unobstructed InstallationHold the plug when disconnecting the power cord from the power socket The product may fall and become damaged and/or cause an injury Operation Page Otherwise, the battery may become damaged or it may cause fire, personal injury or damage due to leakage of the internal liquid Checking the Components PreparationsComponents ChapterControl Panel PartsPanel Key ButtonsControl menu ReturnPower off ButtonsPort Reverse SideDescription Reverse Side Connects to MDC using an RS232C adapterPort DescriptionPort Reverse SideDescription ――Models DH40E, DH48E and DH55E are only supportedAnti-theft Lock Plug In Module Sold separatelyTo lock an anti-theft locking device Spacer logo POWER OFF Remote ControlRemote control button functions may differ for different products Remote control button functions may differ for different products To place batteries in the remote controlUNSET LOCKyour remote control Controlling more than one display product usingseparately Connection Using an IR Stereo Cable soldTilting Angle and Rotation Installation on a Perpendicular WallVentilation Before Installing the Product Installation GuidePlane view Installation on an Indented WallUsing the COVER-JACK Preparing before installing Wall-Mount Installing the Wall MountInstalling the Wall Mount Model name Wall Mount Kit Specifications VESAVESA screw hole Standard ScrewSignal Remote Control RS232CCable Connection RS232C CablePin No LAN CableStandard Colour SignalCross LAN cable PC to PC Direct LAN cable PC to HUBRJ45 ConnectionControlling Set control command Viewing control state Get control commandCommand Command typeVolume control Power controlInput source control Screen size control Screen mode controlPIP On/Off control Auto adjustment control PC and BNC onlyVideo Wall Mode Control Safety Lock1 Full 0 Natural Video Wall User Control Video Wall On10x10 Video Wall Model Set Number 10x10 Video Wall Model 1 ~Before Connecting Connecting and Using a Source DeviceConnecting to a PC Connection using the D-SUB cable Analogue typeConnection Using an HDMI-DVI Cable Connection using a DVI cable Digital typeDVI MAGICINFO IN RGB / DVI / HDMI / AV / COMPONENTConnection Using an DP Cable Connection Using an HDMI CableHDMI IN DP INDP IN RGB IN Connecting an External MonitorDP OUT DVI MAGICINFO IN HDMI INConnection Using the AV Cable Connecting to a Video DeviceConnection Using the component Cable AV IN / COMPONENT IN RGB / DVI / HDMI / AV / COMPONENT AUDIO IN――Sound → set HDMI Sound to AVHDMI Connection Using an HDMI-DVI CableHDMI IN RGB / DVI / HDMI / AV / COMPONENT AUDIO IN DVI MAGICINFO INConnection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable up to 1080pConnecting to an Audio System AUDIO OUTRJ45 Connecting the LAN CableUse Cat7*STP Type cable for the connection. *Shielded Twist Pair Source Changing the Input sourceEdit Name InformationUninstallation Using MDCMDC Programme Installation/Uninstallation InstallationUsing MDC via RS-232C serial data communications standards Connecting to MDCRS232C IN RS232C OUT Connection using a direct LAN cable Using MDC via EthernetRJ45 HUB RJ45 Connection using a cross LAN cableRS232C OUT Player Home feature――To use the Player feature, set Play via to MagicInfo in System More settingsApproving the Lite server Approving a connected device from the serverDevice Group Select Setting the current timeApproving the Premium server Device Group Select Setting the current timeNetwork Channel Published ContentLocal Channel My TemplatesMenu items in the Player page Available features in the Player pageOption Name OperationsSettings Player page Settings menuSettings Default StorageReset Default contentSafely Remove NoneViewing the details of the content that is running When Content is RunningInformation Current TimePlaylist Changing the settings for the content that is runningMusic Picture ModeNetwork Schedule Multiframe File Formats Compatible with PlayerTemplate files and LFD.lfd files Playback restrictionsResolution ContentsFile Extension Container Video CodecAudio VideoImage Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, RandomFlash Power PointTemplate files WORDStreaming Video File Formats Compatible with VideowallImage Not available RestrictionsSchedule Available features in the Schedule pageMenu items in the Schedule page Schedule your content on a local channel or edit existing channelsEditing a channel schedule Configuring channel schedulesSelect video, photo or music content to edit in the channel schedule Template Available features in the Template pageSelect in the editable zone to add content or edit the existing text TemplateConfiguring the background image/background music Inserting content such as videos, photos and PDF filesEntering text Edit TextConfigure Template Name and Storage PreviewNew town interior designWhen USB contains a duplicate file When USB does not contain a duplicate fileClone Product HOME → Clone Product → ENTER EDevice ID ID SettingsPC Connection Cable Device ID Auto SetApply to Video WallRestrictions VideoHorizontal x Vertical Video WallScreen Position FormatNetwork Status Network StatusHOME → Network Status → ENTER E The displayed image may differ depending on the modelHOME → Picture Mode → ENTER E Picture ModeShops & Malls Offices & SchoolsOn Timer On/Off TimerHOME → On/Off Timer → ENTER E On Timer 1 ~ On TimerHoliday Management Off TimerSetup Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual ――Delete Delete selected items from the list of holidaysTicker More settingsMore settings HOME → More settings → ENTER EMore settings URL Launcher1200 HOME → URL Launcher → ENTER EPicture Screen AdjustmentPicture Mode ChapterAdjustable options Picture Mode settingsBacklight / Contrast / Brightness / Sharpness / Colour / Tint G/R Picture ModeColour Temperature Colour TemperatureMENU m → Picture → Colour Temperature → ENTER E Picture2 Point White Balance10 Point White BalanceCalibrated value GammaGamma Calibrated valueAdvanced Settings Advanced SettingsPicture Mode settings Dynamic ContrastBlack Tone Dynamic ContrastFlesh Tone RGB Only ModePicture Options Picture OptionsColour Tone Picture Mode settingsColour Tone Digital Clean ViewMPEG Noise Filter Picture OptionsFilm Mode HDMI Black LevelHDMI Black Level Picture OptionsDynamic Backlight Motion PlusMotion Plus Picture OptionsPicture Size Picture SizePicture Size Picture SizeZoom/Position Position· Position · Zoom/PositionAvailable resolutions Off / 1024x768 / 1280x768 / 1360x768 ResolutionPC Screen Adjustment Auto AdjustmentAuto Adjustment PC Screen AdjustmentReset Picture Reset PicturePicture Off Picture OffOnScreen Display PIP SettingsOnScreen Display Main picturePage Display Orientation Source Content OrientationOnscreen Menu Orientation Aspect RatioOptimum Settings Available SettingsScreen Protection Auto Protection TimeTimer TimerTimer Screen Burn ProtectionSide Grey Immediate displayImmediate display Screen Burn ProtectionMessage Display No Signal MessageSource Info MDC MessageReset OnScreen Display Reset OnScreen DisplayMenu Language Menu LanguageSound Mode Sound AdjustmentSound Sound ModeVirtual Surround Sound EffectDialog Clarity EqualiserSound on Video Call HDMI SoundHDMI Sound Sound on Video CallSpeaker Settings Speaker SettingsDolby Digital Comp Sound OutputReset Sound Auto VolumeAuto Volume Reset SoundNetwork Settings Network SettingsNetwork Network typeConnecting to a Wired Network Network Settings WiredManual Network Settings Wired Automatic Network Settings WiredHow to set up automatically How to set up manuallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up automaticallyHow to set up manually Manual Network Setup WirelessSet Network type to Wireless from the Network Settings page Getting the Network Connection ValuesWPSPBC How to set up using WPSPBCSet Network type to Wireless from the Network Settings page Multimedia Device Settings Wi-Fi DirectMENU m → Network → Wi-Fi Direct → ENTER E MENU m → Network → Multimedia Device Settings → ENTER EServer Access Server Network SettingsScreen Mirroring Screen MirroringMENU m → Network → Device Name → ENTER E Device NameUser Input / SignageDisplay 1 ~ Accessibility AccessibilitySystem Menu TransparencyInitial settings System SetupSetup SystemCongratulations! Setup is complete and youre ready to get started Setup CompletePlay via MagicInfo / URL Launcher Device NameTouch Control Admin Menu LockTouch Control Lock Touch ControlPower On Delay Sleep TimerTime Clock SetAuto Source Switching Auto Source SwitchingPrimary Source Recovery Auto Source SwitchingAuto Power On Power ControlPC module power Max. Power SavingStandby Control Power ButtonNetwork Standby Standby ControlEco Solution Eco SolutionEnergy Saving Eco SensorNo Signal Power Off Temperature ControlAuto Power Off No Signal Power OffKeyboard Settings Keyboard SettingsSwitch Input Language Device ManagerMouse Settings Mouse SettingsSelect Mouse Mouse OptionsPointer Settings Pointer SettingsPointer Size Pointer SpeedChange PIN Play viaPlay via MagicInfoPower On Button Safety LockSafety Lock SecurityMobile Connection Lock USB Auto Play LockUSB Auto Play Lock SecuritySmart Security GeneralGeneral Smart SecurityBD Wise BD WiseGeneral Off / OnAnynet+ HDMI-CEC Anynet+ HDMI-CECAnynet+ Menu Anynet+ HDMI-CECAnynet+ HDMI-CEC Switching between Anynet+ DevicesAuto Turn Off Search for DevicesProblem Troubleshooting for Anynet+Possible Solution Anynet+ device ...” appears onPossible Solution ProblemDivX Video On Demand HDMI Hot PlugGame Mode HDMI Hot PlugReset System Reset SystemMENU m → System → Reset System → ENTER E SystemUpdate now Software UpdateAuto update SupportMENU m → Support → Contact Samsung → ENTER E Contact SamsungGo to Home ID SettingsPlayer ScheduleMore settings On/Off TimerNetwork Status Picture ModeReset All Reset AllSupport MENU m → Support → Reset All → ENTER EPlaying photos, videos and music Media Play Read the following before using media play with a USB deviceChapter File system and formats Compatible devices with media playConnecting a USB device Using a USB deviceRemoving a USB device Removing a USB device from SourceApproving a PC/mobile device connection Playing media content from a PC/mobile deviceWhen connected to a home network DLNA Features provided in the media content list pageSOURCE → Source → USB Photos Menu items in the media content list pageVideos MusicSettings Available buttons and features during photo playbackSlideshow Settings Option NameSettings Available buttons and features during video playbackOption Name OperationsPause / Play Available buttons and features during music playbackRewind / Fast Forward Previous / NextSupported Subtitle and Media play file formats Supported image resolutionsSubtitle ExternalSupported Video Formats Supported music file formatsCodec CommentsContainer FileAudio Codec ExtensionRequirements Before Contacting Samsung Customer Service Centre Troubleshooting GuideTesting the Product Checking the Resolution and FrequencyScreen issue Installation issue PC modeCheck the followings Not Optimum Mode is displayedAdjust Brightness and Contrast Screen issueThe screen is not clear. The screen is blurry The screen appears unstable and shakyScreen issue Sound issueThe screen display does not look normal The brightness and colour do not look normalThe volume is too low Sound issueGo to Sound and change Speaker Settings to Internal There is audible sound when the volume is mutedSource device issue Remote control issueSound issue There is an echo sound coming from the speakersThe product smells like plastic Other issueThe plastic smell is normal and disappears over time The monitor appears tiltedPC display settings cannot be saved Other issueWhen booting the PC with the input source set to DisplayPort, the BIOS and booting screens do not appearQuestion Q & AAnswer → Personalize → Screen Saver Settings or BIOS SETUP on the PC How do I set powersaving mode?Question AnswerModel Name SpecificationsDB32E / DM32E DB48E / DM48EDM75E DM65EDH40E DH48EEnvironmental Power SupplyOperating considerationsDH40E / DH48E / DH55E Preset Timing ModesPixel Clock Sync PolarityPixel Clock ResolutionSync Polarity Vertical FrequencyA Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersAppendix Not a product defectCorrect disposal of batteries in this product WEEEOptimum Picture Quality and Afterimage Burn-in Prevention What is afterimage burn-in?Optimum Picture Quality Prevention of Afterimage Burn-in2030 TIMEFLIGHT OZ348Licence 480i / 480p / 720p TerminologyVertical Frequency The product Horizontal Frequency The time