Chapter 13

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1

Power off both the PC and product.

2

Disconnect all the cables from the product.

3

Power on the product.

4

If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung LH40DBEPLGC/CH manual Troubleshooting Guide, 169, Testing the Product, Checking the Resolution and Frequency
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LH55DHEPLGC/CH, LH32DMEPLGC/CH, LH75DMEPLGC/CH, LH32DMEPLGC/XV, LH75DMEPLGC/XV specifications

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Another significant characteristic is their durability and reliability. Designed for continuous use, these displays can operate 24/7 without overheating or experiencing performance issues. This feature is particularly useful for environments that require consistent signage, ensuring that businesses can communicate their messages uninterrupted.

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In summary, the Samsung LH48DMEPLGC/EN, LH48DMEPLGC/CH, LH40DMEPLGC/CH, and LH40DMEPLGC/EN models are equipped with advanced technologies and features tailored for durability, connectivity, and visual excellence. They represent a powerful solution for any business looking to enhance customer interactions through effective digital signage.
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