Chapter 6. Troubleshooting

79

Small particles are found on the edges of the product.

 

The particles are part of the product design. The product is not defective.

 

 

 

 

 

 

 

The PIP menu is not available.

 

The menu is enabled or disabled depending on the Source mode.

 

 

 

 

 

 

When I try to change the PC resolution, a message “The

 

The message “The defined resolution is not supported.” appears if the input source resolution exceeds the

defined resolution is not supported.” appears.

 

maximum resolution of the display.

 

 

 

 

 

To resolve the issue, change the PC resolution to a resolution supported on the display.

 

 

 

 

 

 

 

 

There is no sound from the speakers in HDMI mode when

 

DVI cables do not transmit sound data.

 

 

 

a DVI-HDMI cable is connected.

 

Make sure to connect the audio cable to the correct input jack to enable audio.

 

 

 

 

 

 

HDMI Black Level is not functioning properly on an HDMI

 

This function is available only when a source device, such as a DVD player and STB, is connected to

device with YCbCr output.

 

the product via an HDMI (RGB signal) cable.

 

 

 

 

 

 

 

There is no sound in HDMI mode.

 

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device

 

 

that only supports an older version of the HDMI standard is connected to the product.

 

 

 

 

If these issues occur, connect an audio cable along with the HDMI cable.

 

 

 

 

 

 

 

 

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.

 

 

In this case, manually select a sound input.

 

 

 

 

 

 

Sound input

Screen mode

 

 

PC

Auto

PC settings

 

 

 

 

 

 

 

 

DVI PC

Audio In (Stereo ports)

PC settings

 

 

 

 

 

 

 

 

 

 

In power saving mode, when the input source is

 

Go to System Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output

DisplayPort, PC display settings cannot be saved.

 

settings again. Ensure the set is turned on.

 

 

 

 

 

 

 

 

When booting the PC with the input source set to

 

Boot the PC when the set is turned on or when the input source is not DisplayPort.

 

 

DisplayPort, the BIOS and booting screens do not appear.

 

 

 

 

 

 

 

 

 

 

 

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