Issues | Solutions and Explanations |
Sound Problem | First of all, please perform the Sound Test to confirm that your TV audio is properly operating. |
| • go to MENU - Support - Self Diagnosis - Sound Test (P. 26) |
| If the audio is OK, the sound problem may caused by the source or signal. |
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There is no sound or the sound is too | • Please check the volume the of device (Cable/Sat Box, DVD, |
low at maximum volume. |
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The picture is good but there is no | • Set the Speaker Select option to TV speaker in the Sound menu. (P. 21) |
sound. | • If you are using an external device, check the device’s audio output option (ex. you may need to |
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| change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). |
| • If you are using a DVI to HDMI cable, a separate audio cable is required. |
| • Reboot the connected device by reconnecting the device’s power cable. |
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The speakers are making an | • Check the cable connections. Make sure a video cable is not connected to an audio input. |
inappropriate noise. | • For Antenna or Cable connections, check the signal information. Low signal level may cause |
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| sound distortion. |
| • Perform the Sound Test as explained above. |
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No Picture, No Video |
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The TV will not turn on. | • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the TV to make sure the problem is not the remote. |
| If the TV turns on, refer to ‘Remote control does not work’ below. |
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The TV turns off automatically. | • Ensure the Sleep Timer is set to Off in the Setup menu. (P. 22) |
| • If your PC is connected to the TV, check your PC power settings. |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| • When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes |
| if there is no signal. |
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There is no picture/video. | • Check cable connections. (remove and reconnect all cables connected to the TV and external |
| devices). |
| • Set your external device’s (Cable/Sat Box, DVD, |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
| connected to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. |
| • Reboot the connected device by reconnecting the device’s power cable. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. | • Make sure the coaxial cable is connected securely. |
| • Please try Auto Program to add available channels to the channel list. |
| go to MENU - Channel - Auto Program then select Auto and make sure correct Cable TV signal |
| type is set in the menu. There are 3 options. (STD, HRC and IRC) (P. 13) |
| • Verify the Antenna is positioned correctly. |
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No Caption on digital channels. | • Check Caption Setup menu. Try changing Caption Mode Service 1 to CC1. (P. 24) |
| • Some channels may not have caption data. |
The picture is distorted: macroblock, | • Compression of video contents may cause picture distortion. especially on fast moving pictures |
error, small block, dots, pixelization. | such as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV problem. |
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PC Connection |
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A “Mode Not Supported” message | • Set your PC’s output resolution so they match the resolutions supported by the TV. |
appears. |
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“PC” is always shown on the source list, | • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. |
even if a PC is not connected. |
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The video is OK but there is no audio. | • If you are using a HDMI connection, check the audio output setting on your PC. |
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Network Connection |
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The wireless network connection failed. | • Samsung Wireless USB dongle is required to use a wireless network. |
| • Make sure the Network Connection is set to Wireless. (P. 29) |
| • Make sure the TV is connected to a wireless IP sharer (Router). |
Software Upgrade over the network | • Try network test in Setup menu. (P. 28, 30, 31, 32) |
fails. | • If you have latest SW version, SW upgrade will not proceed. |
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