Other Information
Issues | Solutions and Explanations |
Others |
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Purple/green rolling horizontal bars and | • Remove the left and right audio connections from the |
buzzing noise from the TV speakers | indicates that the |
with Component cable connection. | an HDMI connection. |
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The picture will not display in full | • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) |
screen. | contents. |
| • Black bars on Top & Bottom will be shown on movies that have aspect ratios different from your |
| TV. |
| • Adjust picture size option on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with correct polarity |
| • Clean the transmission window located on the top of the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote control | • Program the Cable/Sat remote control to operate the TV. Refer to Cable/Sat user manual for |
does not turn the TV on or off, or | SAMSUNG TV code. |
adjust the volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV and adjust the external device’s output resolution |
appears. | accordingly. Refer to resolution settings in this manual. (P. 10) |
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Caption on TV menu is greyed out. | • Caption can not be selected in the TV menu when connected via HDMI or Component. |
| • Caption must be activated on the external device. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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TV Signal information is unavailable in | • This function is only available with digital channels from an Antenna / RF/Coax connection. |
the Self Diagnosis Test menu. | (P. 26) |
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TV is tilted to right or left side. | • Remove the stand base from TV and reassemble it. |
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The Channel menu is greyed out | • The Channel menu is only available when the TV source is selected. |
(unavailable). |
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Your settings are lost after 30 minutes | • If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Please |
or every time TV is turned off. | change from Store Demo mode to Home Use mode in the Plug & Play procedure. Press the |
| SOURCE button to select TV mode, go to MENU → Setup → Plug & Play → ENTERE. |
You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables |
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| are flexible enough for long term use. mounting the TV to the wall, we recommend using cables |
| with 90 degree connectors. |
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The PIP menu is not available. | • PIP functionality is only available when you are using a HDMI, PC or components source. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of |
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the TV. |
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POP (TV’s internal banner ad) appears | • Select Home Use under Plug & Play mode. |
on the screen. | For details, refer to Plug & Play (Initial Setup). (P. 7) |
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✎✎This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
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