89
Troubleshooting Guide
-This programme may malfunction
sometimes due to a communication
problem between the PC and display
or electromagnetic waves emitted from
nearby electronic devices.

Issue Solution

The display you want to control does not
appear on the system information chart.
1
Check the connection of the RS232C cable (check that the cable is properly connected to appropriate serial port).
2
Check that another display with a duplicate ID is not connected. Connecting displays with a duplicate ID can cause
the displays not to be shown due to data collision.
3
Check that the display ID is within the range of 0 and 99. (Change the ID using the Display menu.)
―For a display that supports the ID in a range of 0 to 99, the ID should be set between 0 and 99.
The display you want to control does not
appear on the other Control Info Grids.
Check that the display is powered on. (See the power status in the system information chart.)
Ensure you select the input source the display is connected to.
The following message appears
repeatedly.
Check that the display you want to control is selected.
Displays power on or o at dierent
time from one another even though On
Time or O Time is set.
Adjust the time on the PC to synchronize the time between the connected displays.
The remote control does not work.
The remote control may not work if the RS-232C cable is removed or the programme is closed abnormally while the
Remote Control function is Disable. To resolve this, run the programme again and set Remote Control to Enable.