Troubleshooting Guide, 219, Testing the Product

Chapter 14

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung MD32C, MD55C, MD40C Troubleshooting Guide, 219, Testing the Product, Checking the Resolution and Frequency

Contents

LFD Display Table of contents Sound Adjustment System Specifications Appendix Copyright Before Using the Product Power off the product and computer Safety PrecautionsCleaning Symbols Storage Electricity and Safety Installation Install the product in a kitchen or near a kitchen counter Sloped surface, etcProduct or cause a fire Operation Product failure, an electric shock or fire may result Output ports, etcPage Preparations Checking the Contents Remove the black locking device at the bottom of the box Removing the Packaging for MD55C models only Warranty card Checking the ComponentsComponents Wall-mount Kit Stand Items sold separately Buttons Description PartsControl Panel Panel Key Return Enter Contents Home modePower off Return RJ45 Port Description To lock an anti-theft locking device Anti-theft Lock Contents Home Launch Button Remote Control Anynet+ modes To place batteries in the remote controlQuickly select frequently used functions Return to the previous menu Select from Picture, Sound, Network, System or Adjusting the OSD with the Remote ControlRemote Control Reception Range ButtonsDescription Ventilation Before Installing the Product Installation GuideInstallation on a Perpendicular Wall Tilting Angle and Rotation Model name DimensionsInstallation on an Indented Wall Plane view Installing the Wall Mount Installing the Wall Mount KitWall Mount Kit Specifications Vesa MD40C MD46C RS232C Cable Remote Control RS232CPin Signal Cable Connection Female Pin No Standard Colour SignalRS232C cable Connector 9-Pin D-Sub to Stereo Cable LAN Cable Cross LAN cable PC to PC Connector RJ45Signal Direct LAN cable PC to HUB Connection Connection Command type Value range Viewing control state Get control commandControlling Set control command Command Volume control Power control Setting the input source Set Input Source Input source controlInput Source An input source code to be set on a product Screen mode control PIP On/Off control Auto adjustment control PC and BNC only Video Wall Mode Control Safety LockFull Natural Set Video Wall Video Wall OnSet Video Wall On/Off WallOn Same as above Nak Off 10x10 Video Wall Model Set Number 10x10 Video Wall Model 1 ~ Connecting and Using a Source Device Before ConnectingPre-connection Checkpoints Connection using a DVI cable Digital type Connecting to a PC Connection Using an Hdmi Cable Connection Using an HDMI-DVI Cable Changing the Resolution Changing the Resolution on Windows XPChanging the Resolution on Windows Vista Changing the Resolution on Windows Connecting to a Video Device Connection Using the AV CableConnection Using the component Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connection Using an Hdmi Cable Connecting to an Audio System MagicInfo Connecting the network box Sold separatelyEntering MagicInfo mode Press Source on the remote control, and select MagicInfo Select a display mode Double-check the settings you have just configuredEnter the IP information Menu m → Support → Contents Home → Source → Enter E Changing the Input sourceSource Using MDC Configuring Settings for Multi ControlConfiguring settings for Multi Control Uninstallation MDC Programmeme Installation/Uninstallation Monitor What is MDC?Connecting to MDC Using MDC via RS-232C serial data communications standards Monitor Computer Using MDC via Ethernet Connection using a cross LAN cable Connection Management Launching the programme displays the user login window User Login Auto Set ID Cloning Command Retry Getting Started with MDC Channel Change the channel Main Screen Layout MenusMenu Bar Input Source Change the input source Alert Volume Custom Screen Adjustment Color Adjust the colours for the selected display deviceAdjust the tint for the selected display device Adjust the Hdmi Black Level for the selected display device You can view details of the selected screen size SizeReduces Mpeg noise to provide improved picture quality Controls the LED backlight to maximize picture clarity 3D Control Advanced features Adjust each colour red, green, blue darkness Adjust the screen contrastAdjust the primary colour intensity Adjust the colour temperature for a more natural picture Adjust the treble for the selected display Sound AdjustmentSystem Setup Adjust the bass for the selected display Channel can be changed if PIP Source is TV Select the format to display the split screenView the PIP Size of the current display Select a PIP input source Configure the fan speed General Fan & TemperatureSet the product to automatically power on Select a method to configure the fan speed Security OSD Display Lock the on-screen menusLock the buttons on the display device Time On Time Set the time to power on the selected display device Screen Burn Protection End Time Set end time to display screen saver Start Time Set start time to display screen saver Safety Screen Lamp Control Enter a message to display on the screen Enable or disable Ticker Security Reset Tool Settings Options Edit Column Edit Column View the programme information Monitor Window Information Resizing a Window Other Functions Create groups and manage the list of sets on a group basis Group Management Deleting Groups Edit Group window displayed, click Rename Schedule ManagementRenaming Groups Creating Schedules To delete a schedule, select the schedule and click Delete Schedule ModificationDeleting a Schedule To modify a schedule, select the schedule and click Edit Following message appears Troubleshooting GuideIssueSolution Remote control does not workPage If the input source is AV, Component, Hdmi Screen AdjustmentPicture Mode If the input source is PC, DVI MENUm → Picture → Entere Input source Picture Mode Adjustable options Picture Size Screen AdjustmentScreen Adjustment MENUm → Picture → Screen Adjustment → Entere Input Source Picture Size Picture Sizes available by Input Source Zoom/Position PC Screen Adjustment Resolution Select· Zoom/Position PC Screen Adjustment Resolution Select Off Position PC Screen Adjustm Resolution Select· Zoom/Position PC Screen Adjustment · Aspect Ratio Auto AdjustmentMENUm → Picture → Auto Adjustment → Entere Rotation Aspect Ratio RotationPortraitMENUm → Picture → Aspect Ratio → Entere MENUm → Picture → Advanced Settings → Entere Advanced SettingsAdvanced Settings Input Source Picture Mode Advanced Settings 100 Gamma 101White Balance 10p White Balance Picture Options Input source Picture Mode Picture OptionsPicture Options 102 Digital Noise Filter 103Colour Tone Colour Temp Hdmi Black Level Film ModeFilm Mode Off Motion Plus Dynamic Backlight 104 105 Reset PictureMENUm → Picture → Reset Picture → Entere Resets your current picture mode to its default settings 106 Sound AdjustmentSound Mode Sound Effect Speaker Settings Reset Sound 107 Sound ModeSpeaker Settings Reset Sound Sound Effect Speaker Settings 108Sound Effect MENUm → Sound → Reset Sound → Entere Reset SoundSound Effect Speaker Settings Reset all sound settings to the factory defaults Network Network SettingsConnecting to a Wired Network Menu m → Network → Network Settings → Enter E Pop-up menu that appears, click Status Wired Network SettingsAutomatic Network Settings Manual Network Settings Connecting to a Wireless Network Wireless Network Setting Manual Network SetupAutomatic Network Setup If your router has a Wpspbc button, follow these steps How to set up manuallyHow to set up using Wpspbc Go to Network Settings screen Menu m → Network → Network Status → Enter E Wi-Fi DirectMenu m → Network → Wi-Fi Direct → Enter E Network Status Using the AllShare Play Function Soft APDevice Name 117 ID Setup ID Input MDC ConnectionSystem Multi Control Clock Set Sleep TimerTime 118 119 On TimerOff Timer Holiday Management On Timer1 ~ On Timer7 Off Timer 120Holiday Management System Eco SolutionMenu Language 121 Rotate menu 122MENUm → System → Rotate menu → Entere 123 Eco Solution Button Lock Safety LockSecurity 124 PIP Settings 125Main picture Sub picture MENUm → System → Auto Protection Time → Entere Video Wall Source AutoSwitch SettingsAuto Protection Time 126 Pixel Shift Available Pixel Shift Settings and Optimum SettingsScreen Burn Protection 127 Timer Timer128 Pixel Shift Off Timer Off129 Immediate display Vertical Top / Middle / Bottom Ticker130 MENUm → System → Ticker → Entere Format Video Wall131 Video Wall 132 VerticalScreen Position 133 Source AutoSwitch Settings 134 General Standby Control Auto Power135 Sound Feedback Lamp Schedule Power On AdjustmentTemperature Control 136 Anynet+ HDMI-CEC Anynet+ HDMI-CEC137 Anynet+ HDMI-CEC Anynet+ HDMI-CEC Auto Turn Off Switching between Anynet+ Devices138 Auto Turn Off Anynet+ device ... appears on Problem Possible Solution139 Off and on again 140 Problem Play Mode DivX Video On Demand141 Magic Clone Reset SystemMagic Clone 142 Synced power-off Reset AllPC module power Synced power-on 144 Software UpdateMENUm → Support → Software Update → Entere Support Contact Samsung 145MENUm → Support → Contact Samsung → Entere Contents Home Edit Name MENUm → Support → Contents Home → Source → Entere147 AllShare Play USB HDD greater than 2TB is not supported What is AllShare Play?AllShare Play 148 149 Compatible devices with AllShare PlayFile system and formats 150 Using a USB deviceConnecting a USB device MENUm → Support → Contents Home → AllShare Play → Entere Connecting to a PC over a network Background Music On and Background Music Setting features151 152 Using the AllShare Play features Sort Criteria Operation Videos Photos Music Using the Basic AllShare Play Features153 Sorting the file lists Creating a Playlist 154Playing Selected Files Copying Files Option Name Operations Recently played Whats new Playlist My list155 My list options Playing a Video Using the Play Continuously Function Resume PlayVideos 156 Photos 157Viewing a Photo or Slide Show Music 158Playing Music Videos / Photos / Music Play Option menu 159Option Name Operations Videos Photos Music 160 Subtitle Supported image resolutionsSupported Subtitle and AllShare Play file formats 161 File Extension Type Codec Comments 162Supported music file formats Supported Video Formats 163 Read before using MagicInfo Lite player MagicInfo Lite164 165 Contents Video Audio 166 Flash 167 168 3D Shadow Effects not supportedVertical text Access the server you have assigned to your device Approving a connected device from the server169 170 Device Group SelectTo specify the group Network schedule MagicInfo Lite171 MagicInfo Lite player 172 Local scheduleInternal Auto Play USB Device Auto Play 173 174 Local Schedule ManagerRegistering a Local schedule 175 Select DurationDuration Modifying a Local schedule 176 Next, select Delete 177Deleting a Local schedule Select Edit Select Stop 178Running a Local schedule Stopping a Local schedule 179 Viewing the details of a Local scheduleDetails of the schedule will be displayed 180 Copying a Local scheduleDevice. Select Yes to copy the files 181 Content managerCopying content Select Content manager in the MagicInfo Lite menu screen 182 Deleting content Active / Passive SettingsServer Network Settings 183 184 When Content is Running Viewing the details of the content that is running185 Background Music Off / On 186PIP Off / On Activate or deactivate the PIP function 187 Read before using MagicInfo Premium S PlayerMagicInfo Premium S File Formats Compatible with MagicInfo Premium S Player Image 188 189 Flash Power PointCharts Vertical text Masked Image, Tiled Image content not supported Template Manager Supported in USB Device Auto Play 190Template files Creation/editing/playback are only available More than one sound output cannot be used 191Network Schedule Multiframe Template files and LFD.lfd files Others 192 193 194 MagicInfo Premium S 195MagicInfo Premium S Player Template Player 196 197 198 199 200 201 202 203 204 205 Template ManagerRegistering a Template 206 Contents Select sound or background music 207 208 209 To run MagicInfo Premium S, connect to a network 210 211 212 213 214 Read before using MagicInfo Videowall S PlayerMagicInfo Videowall S File Formats Compatible with MagicInfo Videowall S Player Video 215 Available Not available 216Restrictions Only one video Videos file can be played per client 217 Default StorageMENUm → Support → Contents Home → MagicInfo Videowall S → MagicInfo Videowall S 218 219 Troubleshooting GuideTesting the Product Checking the Resolution and Frequency 220 Installation issue PC modeScreen issue Not Optimum Mode is displayed 221 Adjust Brightness and Contrast Sharpness 222 Sound issue 223Go to Sound and change Speaker Select to Internal 224 Remote control issueSource device issue There is audible sound when the volume is muted Other issue 225PIP menu is not available IR sensor is not functioning There is no sound in Hdmi modeAudio InStereo ports PC settings 226 Question Answer SettingsHow can I change the resolution? 227 How do I set powersaving mode? 228Question 229 Specifications 230 231 232 PowerSaverPower Indicator Power Consumption MD32C Preset Timing Modes 233Pixel Clock Sync Polarity KHz MHz 234 Appendix Contact Samsung World Wide235 236 237 238 239 240 241 242 211350370 2430685 88 99 0800 300 Others Product damage caused by customers fault244 Not a product defect 245 Correct disposal of batteries in this productApplicable in countries with separate collection systems Optimum Picture Quality and Afterimage Burn-in Prevention 246Optimum Picture Quality Prevention of Afterimage Burn-in Powering Off, Screen Saver and Power Saving ModeSwitch between 2 colours every 30 minutes as shown above 247 Move and change text every 30 minutes as shown below 248 249 Licence 250 Terminology

Samsung MD32C, MD55C, MD40C user manual Troubleshooting Guide, 219, Testing the Product

Models: MD55C MD40C MD32C

Troubleshooting Guide

Testing the Product

Checking the Resolution and Frequency

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