Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition

 

Suggested solutions

 

 

Paper is jammed

Clear the paper jam. (See "Clearing paper

during printing.

jams" on page 7.1.)

 

 

 

Paper sticks

Ensure that there is not too much paper in the

together.

 

tray. The tray can hold up to 100 sheets of

 

 

paper.

 

Make sure that you are using the correct type

 

 

of paper. (See "Specifications on print

 

 

media" on page 4.3.)

 

Remove paper from the tray and flex or fan

 

 

the paper.

 

Humid conditions may cause some paper to

 

 

stick together.

 

 

 

Multiple sheets of

Different types of paper may be stacked in the

paper do not

 

tray. Load paper of only one type, size, and

feed.

 

weight.

 

If multiple sheets have caused a paper jam,

 

 

clear the paper jam. (See "Clearing paper

 

 

jams" on page 7.1.)

 

 

 

Paper does not

Paper has not been loaded correctly. Remove

feed into the

 

paper from the tray and reload it correctly.

machine.

There is too much paper in the tray. Remove

 

 

excess paper from the tray.

 

The paper is too thick. Turn the paper around

 

 

or upside down, and try again. Use only paper

 

 

that meets the specifications required by the

 

 

machine. (See "Specifications on print

 

 

media" on page 4.3.)

 

Remove any obstructions from inside the

 

 

machine.

 

 

 

The paper keeps

There is too much paper in the tray. Remove

jamming.

 

excess paper from the tray.

 

An incorrect type of paper is being used. Use

 

 

only paper that meets the specifications

 

 

required by the machine. (See "Specifications

 

 

on print media" on page 4.3.)

 

There may be debris inside the machine.

 

 

Open the top cover and remove the debris.

 

 

 

Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

 

The machine is not

Check the power cord

 

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select a machine name as

 

selected as the

your default printer in your

 

default printer.

Windows.

 

 

 

Check the machine for the following:

The cover is not closed. Close the cover.

Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 7.1.)

No paper is loaded. Load paper. (See "Loading paper in the tray" on page 4.5.)

The toner cartridge is not installed. Install the toner

cartridge.

If a system error occurs, contact your service representative.

 

The connection cable

Disconnect the printer cable

 

between the

and reconnect it.

 

computer and the

 

 

machine is not

 

The

connected properly.

 

machine

 

 

The connection cable

If possible, attach the cable

does not

print.

between the

to another computer that is

 

computer and the

working properly and print a

 

machine is defective.

job. You can also try using a

 

 

different printer cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may be

Check the printer properties

 

configured

to ensure that all of the print

 

incorrectly.

settings are correct.

 

 

 

 

The printer driver

Repair the printer software.

 

may be incorrectly

See Software section.

 

installed.

 

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error. Contact a

 

 

service representative.

 

 

 

7.8 <Troubleshooting>

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Samsung ML-1630W manual Solving other problems, Paper feeding problems, Printing problems, Condition Suggested solutions