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| Condition |
| Suggested solutions |
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Loose toner | • | Clean the inside of the machine. Contact a | ||
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| service representative to clean the inside of |
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| the machine. After cleaning the inside of the |
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| machine, if you still have the same |
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| problems, contact a service representative. |
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| • | Check the paper type and quality. (See |
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| "Specifications on print media" on page 4.3.) |
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| • Remove the toner cartridge, and then install | |
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| a new one. (See "Replacing the toner |
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| cartridge" on page 6.5.) |
•If the problem persists, the machine may require repair. Contact a service representative.
Character Voids | Character voids are white areas within parts of | ||||
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| characters that should be solid black: | |
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| • | If you are using transparencies, try another |
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| type of transparency. Because of the |
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| composition of transparencies, some |
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| character voids are normal. |
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| • You may be printing on the wrong surface of | |
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| the paper. Remove the paper and turn it |
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| around. |
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| • | The paper may not meet paper |
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| ||
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| specifications. (See "Specifications on print |
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| media" on page 4.3.) |
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Horizontal stripes | If horizontally aligned black streaks or smears | ||||
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| appear: | |
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| • | The toner cartridge may be installed |
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| improperly. Remove the cartridge and |
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| reinsert it. |
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| • | The toner cartridge may be defective. |
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| Remove the toner cartridge and install a |
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| |
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| new one. (See "Replacing the toner |
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| cartridge" on page 6.5.) |
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| • | If the problem persists, the machine may |
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| ||
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| require repair. Contact a service |
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| representative. |
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Curl | If the printed paper is curled or paper does not | ||||
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| feed into the machine: | |
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| • Turn the stack of paper over in the tray. Also | |
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| try rotating the paper 180° in the tray. |
Condition | Suggested solutions |
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An unknown image | You machine is probably being used at an |
repetitively appears | altitude of 1,000 m (3,281 ft) or above. The |
on the next few | high altitude may affect the print quality from |
sheets or loose | loose toner or light imaging. You can set this |
toner, light print, or | option through the Printer Tab in printer |
contamination | driver’s properties. See page 3.5. |
occurs. |
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Common Windows problems
Condition | Suggested solutions |
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“File in Use” | Exit all software applications. Remove all |
message appears | software from the StartUp Group, then restart |
during installation. | Windows. Reinstall the printer driver. |
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“General | Close all other applications, reboot Windows |
Protection Fault”, | and try printing again. |
“Exception OE”, |
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“Spool32”, or |
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“Illegal Operation” |
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messages appear. |
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“Fail To Print”, “A | These messages may appear during printing. |
machine timeout | Just keep waiting until the machine finishes |
error occurred.” | printing. If the message appears in standby |
messages appear. | mode or after printing has been completed, |
| check the connection and/or whether an error |
| has occurred. |
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Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.
