troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new gas range. If you experience a problem, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at
PROBLEM | POSSIBLE CAUSE | SOLUTION |
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You smell gas. | There is a gas leak. | Clear the room, building, or area |
| The surface burner knob is not in | of all occupants. |
| the ‘off’ position, yet the burner | Immediately call your gas |
| itself is not ignited. | supplier from a neighbor’s |
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| phone. Do not call from your |
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| phone. It is electrical and |
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| could cause a spark that could |
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| ignite the gas. Follow the gas |
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| supplier’s instructions. |
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| If you cannot reach your gas |
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| supplier, call the fire department. |
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The range is not level. | The appliance has been installed | Make sure the floor is level, |
| improperly. | strong, and stable. If the floor |
| The leveling leg(s) is (are) | sags or slopes, contact a |
| damaged or uneven. | carpenter. |
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| Check and level the range. (See |
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| the Installation Instructions.) |
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| The kitchen cabinets are not | Ensure that cabinets are square |
| properly aligned and make the | and provide sufficient room for |
| range appear to be not level. | installation. |
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The oven control beeps | You have a function error code. | Press the CLEAR/OFF pad and |
and displays an error | See the “Troubleshooting and | restart the oven. If the problem |
code. | information codes” chart on | persists, disconnect all power to |
| page 76. | the range for at least 30 seconds |
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| and then reconnect the power. If |
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| this does not solve the problem, |
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| call for service. |
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All burners do not light. | The power cord is not plugged | Make sure the electrical plug |
| into the electrical outlet. | is plugged into a live, properly |
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| grounded outlet. |
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| A fuse in your home may be | Replace the fuse or reset the |
| blown or the circuit breaker | circuit breaker. |
| tripped. |
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| The gas supply is not properly | See the Installation Instructions |
| connected or turned on. | that came with your range. |
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troubleshooting _71
71 | 13/01/2014 13:45:27 |