07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

English - 17

Page 40 Page 42
Page 41
Image 41
Samsung QE88Q9FAMUXRU, QE65Q9FAMUXRU manual Troubleshooting and Maintenance, TV won’t turn on
Page 40 Page 42

QE88Q9FAMUXRU, QE65Q9FAMUXRU specifications

Samsung's QE65Q9FAMUXRU and QE88Q9FAMUXRU models represent the pinnacle of QLED technology, designed for those who appreciate exceptional picture quality and cutting-edge features. As part of Samsung's Q9 Series, these TVs integrate remarkable advancements in display technology, delivering an immersive viewing experience.

One of the standout features of these models is Samsung's Quantum Dot technology, which enables a broader color spectrum and higher brightness levels. This leads to more vibrant, true-to-life colors and exceptional contrast. With 100% color volume, both models can reproduce shades that remain consistent, even at high brightness levels. This ensures that every detail in your favorite movies and shows is represented accurately, making it a perfect choice for varied lighting environments.

Additionally, these televisions employ Supreme UHD Dimming, a technology that enhances contrast by analyzing zones across the screen to adjust brightness levels dynamically. This results in deeper blacks and bright whites, creating a more textured image that draws viewers in. The direct full-array backlight further improves depth and detail in every scene.

The QE65Q9FAMUXRU and QE88Q9FAMUXRU also feature Samsung's Smart TV platform, offering access to a vast array of content through popular streaming apps and services. The intuitive interface makes it easy to navigate, and Samsung's Bixby voice assistant enhances the user experience, enabling voice commands for seamless control.

Another remarkable innovation is the Ambient Mode, transforming the television into a stylish display when not in use. This feature allows users to display artwork, family photos, or even blend the TV with the wall behind it, turning the device into an aesthetic piece rather than a black box.

These models also support an extensive range of HDR formats, including HDR10+ and HLG, which further elevates the viewing experience by providing a more dynamic range of brightness and color accuracy.

With their sleek design and ultra-thin bezels, both the QE65Q9FAMUXRU and QE88Q9FAMUXRU are not just technological marvels; they are also elegant additions to any living space. They come equipped with multiple HDMI and USB ports, ensuring that connectivity with various devices is straightforward.

Overall, Samsung's QE65Q9FAMUXRU and QE88Q9FAMUXRU TVs exemplify the brand's commitment to innovation and quality, making them ideal for any home theater setup.
Top Page Image Contents