Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Temperature

Troubleshooting

Symptom

 

Possible causes

 

 

Solution

 

 

 

 

 

 

 

 

 

•

Power cord is not plugged in

•

Properly plug in the power

 

 

properly.

 

cord.

 

 

 

 

 

 

 

 

• Temperature control is not

• Set the temperature lower.

 

 

set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fridge/freezer does

•

Refrigerator is located near

•

Keep the refrigerator away

not operate.

 

a heat source or direct

 

from direct sunlight or a

 

sunlight.

 

heat source.

Fridge/freezer

 

 

 

 

 

 

 

 

 

•

Not enough clearance

•

Make sure there are at least

temperature is

 

between refrigerator and

 

5 cm from the rear and

warm.

 

 

 

sides/rear.

 

sides.

 

 

 

 

 

 

 

 

 

 

 

 

•

Vacation mode is activated.

•

Deactivate vacation mode.

 

 

 

 

 

 

 

 

 

•

The refrigerator is

•

Do not overload the

 

 

overloaded. Food is blocking

 

refrigerator. Do not allow

 

 

the refrigerator vents.

 

food to block ventilation.

 

 

 

 

 

 

 

 

Fridge/freezer is

•

Temperature control is not

• Set the temperature higher.

over-cooling.

 

set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

To prevent condensation

 

 

 

 

from forming, the

 

 

 

 

refrigerator has heat-proof

 

 

 

 

piping in the front corners.

 

 

 

 

If the ambient temperature

 

 

 

 

rises, this equipment may

 

•

Refrigerator has heat-proof

 

not work effectively. This is

Interior wall is hot.

 

not a system failure.

 

piping in the interior wall.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

66  English

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Samsung RB38K7998S4/EF, RL37J501MSA/EG, RB38M7998S4/EF manual Troubleshooting, General, Temperature
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RB38M7998S4/EF, RL37J501MSA/EG, RB38K7998S4/EF specifications

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