••

If you have aproblem with your

TV,

follow these steps before

you return your TV to the store.

1.
Confirm that all the connections
are
correct
Review the connection instructions in your user's manual. Confirm that all cables are connected correctly and
that
the TV and all external devices are plugged in and operating
correctly.
2.
Confirm you have selected the correct video source
Turn the TV on. Then, press the Source
button
on the remote and cycle slowly through the listed sources
(TV,
HDMI, Component, etc.)
to
see
if
you can
get
a
good
picture.
3.
Reboot the
TV
and external device
Unplug the TV and external device, let them sit
for
two
minutes, plug them
back
in, and then turn them on.
4.
Rerun Plug and Play
Press the Source
button
on remote
to
select TV
mode
and
go
to
Menu -> System -> Plug &Play
-+
Enter.
Make sure you select Home Use on the Usage
Mode
screen. Also, select the correct Antenna source
(Air,
Cable,
or
Auto). Auto is used
for
both Air and Cable. If you selected Cable
or
Auto, you
must
also select the correct cable system (STD, HRC,
or
IRC)
for
Digital Cable System and Analog Cable System.
Most
cable systems are STD.
5.
Run
Diagnostic Tests
Run aPicture Test
or
Sound Test on the
TV.
See
your
user's manual
for
details. (Menu
-+
Support
-+
Self Diagnosis)
Run Network Status Test. (Menu -> Network
-+
Network
Status)

If the steps above do not resolve your problem, please follow these steps:

1.
Refer to
TV's
user manual.
2.
Refer to Troubleshooting Tips found
on
TV
(Menu->
Support
-+
Self-Diagnosis
-+
Troubleshooting
).
3.
Visit Samsung.com
Visit us @
www.samsung.com/spstv
and view the
'How-to
videos' and Troubleshooting Tips.
For Canada, visit
http://www.samsung.com/spstvcanada
Run "SPSTV
Apps"
on TV's Smart Hub feature (if available on
your
model).
4.
Upgrade
Download and install the latest TV firmware.
You
can download
the
latest firmware from Samsung.com/support. Also, you can download from your TV
if
it is connected
to
the
internet (Menu->
Support
-> Software Upgrade
-+
By
Online)
After the installation, you will have
to
reset
your
video and audio settings.
5.
Contact
Call us
at
1-800-SAMSUNG (1-800-726-7864)
for
assistance.