Abridged
Customer Service
If you have questions about SoftBank handsets or services, please call General Information. For repairs, please call Customer Assistance.
English Manual
SoftBank Customer Center
From a SoftBank handset, dial toll free at
157 for General Information or
113 for Customer Assistance
Call these numbers toll free from landlines.
SoftBank International Call Center
From outside Japan, dial
(International charges will apply.)
Subscription Areas | Contacts |
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Hokkaido, Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima, Niigata, | General Information |
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Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, |
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Customer Assistance |
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Nagano, Toyama, Ishikawa, Fukui |
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Aichi, Gifu, Mie, Shizuoka | General Information |
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Customer Assistance |
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Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama | General Information |
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Customer Assistance |
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Hiroshima, Okayama, Yamaguchi, Tottori, Shimane, Tokushima, Kagawa, | General Information |
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Ehime, Kochi, Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, |
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Customer Assistance |
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Kagoshima, Okinawa |
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