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Samsung SM-A510FZKFKSA, SM-A510FEDFKSA manual Error messages appear when opening multimedia files

Models: SM-A510FZKFKSA SM-A510FEDFKSA SM-A510FEDFXXV SM-A510FZWFKSA SM-A510FZDFXXV SM-A510FZKFXXV SM-A510FZDFKSA

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Samsung SM-A510FZKFKSA, SM-A510FEDFKSA, SM-A510FZWFKSA, SM-A510FZDFKSA Error messages appear when opening multimedia files

Contents

English /2015. Rev.1.0 Table of Contents Appendix Read me first Basics Package contents Device layout Keys Charging the battery Battery Viewing the remaining charging time Battery charging tips and precautionsReducing the battery consumption Save the battery power by limiting the device’s functions Power saving modeUltra power saving mode SIM card tray Installing the SIM or Usim cardSIM or Usim card Be damaged Removing the SIM or Usim card Memory card Using dual SIM or Usim cardsInstalling a memory card Basics Formatting the memory card Removing the memory card Restarting the device Turning the device on and offTouchscreen Dragging TappingTapping and holding Spreading and pinching Double-tappingSwiping Home screen Home screen Home screen options Adding items Flipboard Briefing Tap Enter folder name and enter a folder name Moving and removing an itemCreating folders Moving items Apps screenManaging panels Rearranging items Icon Meaning Indicator icons Pattern Lock screen Password Using the notification panelNotification panel Fingerprints Searching for content on the device Using quick setting buttonsSearch for a wide variety of content with a keyword Finder Connecting to other devices Setting search categoriesQuick connect Re-searching for devices Entering text Sharing contentKeyboard layout Changing the input language Changing the keyboard layout Additional keyboard functions Tap and hold over a word that you want to look up Copying and pastingDictionary Closing an app Screen captureOpening apps Introduction Multi windowSplit screen view Tap to open the list of recently used apps Using additional options Transferring data from your previous device Adjusting the window size Transferring data from a mobile device Transferring backup data from a computer On the computer, launch Smart Switch Using the device as a removable disk for data transferDevice and data management Device MTP Device can be updated to the latest software Updating with Smart SwitchUpdating the device Updating over the air Using a Samsung account Performing a data resetUsing a Google account Backing up and restoring data Select recipients and tap Done Sharing files with contactsTap Share →Simple sharing Press and hold the Power key, and then tap Emergency mode Emergency modeDeactivating emergency mode Installing apps Installing or uninstalling appsGalaxy Apps Play Store Phone Uninstalling or disabling appsManaging apps Making calls Making calls from the locked screen Using speed dialMaking calls from call logs or contacts list Tap Making an international call Receiving callsAnswering a call Rejecting a call Missed calls Options during callsDuring a voice call During a video call Adding contacts ContactsCreating contacts manually Importing contacts Sharing profile Searching for contacts Sharing contacts MessagesSending messages Tap More →Share Blocking unwanted messages Viewing messagesAdd recipients and enter a message To send the message Change the notification settings Setting the message notificationTap Manage spam numbers To add phrases to block, tap Manage spam phrases Internet → Settings →MORE →Set default account Setting up email accountsSending emails Reading emails Camera etiquette CameraBasic shooting Taking photos or recording videos This feature is only available in some shooting modes Auto modeLaunching Camera on the locked screen Launching Camera quickly Continuous shot Pro modePanorama HDR Rich tone Tap Mode →SelfieNight Selfie Wide selfie Tap Mode →Wide selfie Quick settings Camera settingsCamera settings Downloading modes View and manage photos and videos stored in the device GalleryViewing images or videos Deleting an image or a video Deleting images or videosDeleting multiple images and videos Tap Delete Sharing images or videos Smart Manager Battery Using the quick optimisation featureManaging device performance Storage Tap Save to save the event PlannerCreating events Creating tasks HealthSyncing events and tasks with your accounts Starting S Health Using S Health Additional information Using S Voice Setting a wake-up commandYou can launch S Voice using your own wake-up command Voice Tips for better voice recognition Setting the languageSay a voice command Music Video Recording voice memos Voice Recorder My Files Changing the recording mode Memo AlarmClock Composing memos World clock Calculator TimerStopwatch To clear the history, tap History →CLEAR History Tap Radio on the Apps screen RadioListening to the FM radio Scanning radio stations Google apps Play Movies & TV Google SettingsDrive YouTube Introduction Wi-FiConnecting to a Wi-Fi network Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap Connect Ending the device connection BluetoothTap Wi-Fion the Settings screen Sending and receiving data Pairing with other Bluetooth devices Unpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap Unpair List Using the mobile hotspotData usage Limiting data usage SIM card managerMobile networks NFC and payment Using the NFC feature Making payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate it Options More connection settingsPrinting Adding printer plug-ins Connecting your device to a vehicle via MirrorLink Printing contentMirrorLink Ending the MirrorLink connection Download booster This feature may not be supported by some devicesSounds and notifications Motions and gestures Display Themes ApplicationsWallpaper Lock screen and security For better fingerprint recognition Fingerprint recognition Deleting fingerprints Changing the backup passwordRegistering fingerprints Using fingerprints to sign in to accounts Verifying the Samsung account passwordTap Change backup password Tick Sign in using your fingerprints and tap Remember Adding primary contacts Privacy and safetySend SOS messages Accessibility Easy modeSwitching to easy mode Managing shortcuts Adding accounts Accounts Registering Samsung accounts Backup and resetRemoving accounts Tap Samsung account Language and input Storage About device Date and time Appendix Troubleshooting Forcing restart Resetting the device Calls are not connected Your battery is low. Charge the battery Charge the battery Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Trademarks Copyright