When the flash is not functional

Troubleshooting

Subjects come out too dark because of backlighting

When the light source is behind the subject or when there is a high contrast between light and dark areas, the subject may appear too dark.

•Avoid shooting toward the sun.

•Set the flash option to Fill in.

•Adjust the exposure value.

•Set the metering option to Spot if a subject is in the centre of the frame.

When you cannot turn on the device

•Ensure that the battery is inserted. Refer to Installing the SIM or USIM card and battery for details.

•Charge the battery.

When you cannot take photos or videos

•Your storage may be full. Delete unnecessary files, or insert a new memory card.

•Format the memory card.

•The memory card may be defective. Purchase a new card.

•Ensure that the device is turned on.

•Charge the battery.

•Ensure that the battery is inserted. Refer to Installing the SIM or USIM card and battery for details.

•The flash option may be set to Off.

•In some modes, the flash is disabled.

When the flash fires unexpectedly

The flash may fire unexpectedly due to static electricity. The device is not malfunctioning.

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