Appendix
Your device does not turn on
•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.
•The battery may not be inserted properly. Insert the battery again.
•Wipe both
The touchscreen responds slowly or improperly
•If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.
•If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.
•The touchscreen may malfunction in humid conditions or when exposed to water.
•Restart your device to clear any temporary software bugs.
•Ensure that your device software is updated to the latest version.
•If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal errors
If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.
If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →DELETE ALL.
Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
If the problem is still not resolved, contact a Samsung Service Centre.
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