Samsung SMX-C20BN/XAA, SMX-C20LN/XAA 107, Symptom Explanation/Solution, Is inserted Camcorder

Connecting to a computer

Symptom		Explanation/Solution
You are trying to play videos and	•	Disconnect the USB cable from the computer and camcorder,
the computer does not recognize
your camcorder.		restart the computer, then reconnect it correctly.
	• A video codec is needed to play the file recorded on your camcord-
		er. Install or run the built-in edit software (Intelli-studio).
Cannot play video clips	• Make sure you insert the connector in the correct direction, and
		connect the USB cable to the USB jack on your camcorder firmly.
properly on a PC.	•	Disconnect the cable from the computer and camcorder, restart the
		computer. Reconnect it properly.
	• Your computer may not have the required performance to playback
		a video file. Check the recommended computer specifications.
	• Exit the Intelli-studio application, and restart the Windows computer.
	• The built-in software on your camcorder, Intelli-studio, is not
Intelli-studio does not function		Macintosh-compliant.
	•	Set “PC Software” to “On” in the Settings menu.
properly.
	•	Depending on your computer, the Intelli-studio program may not run
		automatically. If this occurs, open My Computer, find and then open
		CD Drive Intelli-studio. In CD Drive Intelli-studio, run iStudio.exe.
	• Video playback or sound may stop temporarily depending on your
The image or sound on your		computer.
		The video or sound copied to your computer is not affected.
camcorder is not played on your	•	If your camcorder is connected to a computer that does not support
computer properly.		Hi-speed USB (USB2.0), the images or sound may not be played
		back correctly.
		The images and sound copied to your computer are not affected.
	• Check the system requirements to play a video. ²page 85
	• Exit all other applications running on the current computer.
The playback screen is paused	•	If a recorded video is played on your camcorder connected to a
or distorted.		computer, the image may not play smoothly, depending on the
		transfer speed. Please copy the file to your PC, and then play it
		back.
General operations
Symptom		Explanation/Solution
	• Has the camcorder been left unused for a long period of time?
The date and time are incorrect.		The backup built-in rechargeable battery may be discharged.
		²page 28
Pressing a button will not turn on	•	Remove the battery pack or unplug the AC power adaptor, and
or operate the camcorder.		reconnect the power supply to the camcorder before turning it on.
Does not charge or	•	Check whether the battery pack is genuine.
operate even if the battery pack		Non-genuine battery packs are not recognized properly by the	107
is inserted.		camcorder.