appendix

TROUBLESHOOTING

 

 

 

 

 

PROBLEM

 

SOLUTION

 

 

 

I can’t access the camera from a

Check to make sure that the camera’s Network settings are appropriate.

web browser.

Check to make sure that all network cables have been connected properly.

 

 

If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses

 

 

without any problem.

 

If connected using a DDNS URL, verify that the MAC address has been properly entered.

 

If the camera is connected to an xDSL network, ensure that Bandwidth is set to less than

 

 

600Kbps. Because xDSL offers slow connection speed, setting Bandwidth high results in

 

 

network load and hinder network connection.

 

If the camera is connected to a router, verify that port forwarding is properly configured.

 

 

 

Viewer got disconnected during

Connected Viewers become disconnected upon any change to camera or network configurations.

monitoring.

Check all network connections.

 

 

If the camera is connected over an xDSL network, it’s possible for Viewer to disconnect

 

 

under poor network conditions.

 

 

 

I cannot connect to the system using

When you try to connect to the system using a tab browser, the same cookie information is

a tab browser of Internet Explorer

 

shared, resulting in errors when connected. Therefore, instead of using a tab browser, open

7.0.

 

a new browser window to connect to the system.

 

 

 

The camera connected to the

Turn off the firewall settings on your PC and then search the camera again.

network is not detected in the IP

 

 

installer program.

 

 

 

 

 

Images overlap.

Check whether two or more cameras are set to a single multicast address instead of different

 

 

addresses. If a single address is used for multiple cameras, the images may overlap.

 

 

 

No image appears.

If the transmission method is set to multicast, check whether there is a router that supports

 

 

multicast in the LAN the camera is connected to.

 

 

 

I enabled Motion Detection Feature

Verify the settings in the following sequence:

under Motion Detection, but .jpg files

 

A. NTP must be properly configured.

are not getting sent over FTP/SMTP

 

B. Motion Detection Feature must be enabled.

even after motion detection occurs

 

C. Alarm Video Transmission must be enabled.

at the camera.

 

D. Check for scheduling conflict.

 

 

 

Is it possible to configure Motion

Yes. Motion Zone can be configured independently of whether or not Motion Detection Feature

Zone with Motion Detection Feature

 

is in use.

disabled?

 

 

 

 

 

A motion event took place but didn’t

Check alarm output port settings.

trigger an alarm.

 

 

 

 

 

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Samsung SNC-C7225P, SNC-C6225P manual Troubleshooting, Problem Solution

SNC-C6225P, SNC-C7225P specifications

The Samsung SNC-C7225P and SNC-C6225P are advanced security cameras designed for professional surveillance applications. Equipped with state-of-the-art features and technologies, these cameras offer high-quality video capture, robust performance, and reliable durability for various environments.

One of the standout features of the SNC-C7225P is its high-resolution image capturing capability. With a 2 Megapixel sensor, it can produce clear and detailed images, ensuring that critical details are not lost in the footage. This is complemented by a wide dynamic range (WDR) capability, which allows the cameras to maintain image quality in challenging lighting conditions. Whether it's bright sunlight or deep shadows, both models are equipped to handle various lighting environments, ensuring high image clarity.

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Connectivity options are plentiful with these cameras. They feature Power over Ethernet (PoE) support, which simplifies installation by allowing the device to receive power and transmit data over a single cable. This feature is particularly advantageous in situations where electrical infrastructure may be limited or difficult to set up.

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In summary, the Samsung SNC-C7225P and SNC-C6225P represent a compelling choice for those in need of reliable and high-performance surveillance solutions. With their superior image quality, advanced compression technologies, solid durability, and comprehensive features, they are well-suited for a wide range of security applications, ensuring peace of mind for users in various sectors.