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| appendix |
TROUBLESHOOTING |
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| PROBLEM |
| SOLUTION |
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| I can’t access the camera from a | • | Check to make sure that the camera’s Network settings are appropriate. |
| web browser. | • | Check to make sure that all network cables have been connected properly. |
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| • | If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses |
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| without any problem. |
| • | If connected using a DDNS URL, verify that the MAC address has been properly entered. |
| • | If the camera is connected to an xDSL network, ensure that Bandwidth is set to less than |
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| 600Kbps. Because xDSL offers slow connection speed, setting Bandwidth high results in |
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| network load and hinder network connection. |
| • | If the camera is connected to a router, verify that port forwarding is properly configured. |
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| Viewer got disconnected during | • | Connected Viewers become disconnected upon any change to camera or network configurations. |
| monitoring. | • | Check all network connections. |
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| • | If the camera is connected over an xDSL network, it’s possible for Viewer to disconnect |
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| under poor network conditions. |
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I cannot connect to the system using | • | When you try to connect to the system using a tab browser, the same cookie information is |
| a tab browser of Internet Explorer |
| shared, resulting in errors when connected. Therefore, instead of using a tab browser, open |
7.0. |
| a new browser window to connect to the system. |
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| The camera connected to the | • | Turn off the firewall settings on your PC and then search the camera again. |
| network is not detected in the IP |
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| installer program. |
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| Images overlap. | • | Check whether two or more cameras are set to a single multicast address instead of different |
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| addresses. If a single address is used for multiple cameras, the images may overlap. |
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| No image appears. | • | If the transmission method is set to multicast, check whether there is a router that supports |
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| multicast in the LAN the camera is connected to. |
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| I enabled Motion Detection Feature | • | Verify the settings in the following sequence: |
under Motion Detection, but .jpg files |
| A. NTP must be properly configured. |
are not getting sent over FTP/SMTP |
| B. Motion Detection Feature must be enabled. |
even after motion detection occurs |
| C. Alarm Video Transmission must be enabled. |
| at the camera. |
| D. Check for scheduling conflict. |
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| Is it possible to configure Motion | • | Yes. Motion Zone can be configured independently of whether or not Motion Detection Feature |
Zone with Motion Detection Feature |
| is in use. |
| disabled? |
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A motion event took place but didn’t | • | Check alarm output port settings. |
| trigger an alarm. |
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English – 69