Troubleshooting Terminology Service Centers | Declaration of | ||
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Troubleshooting
This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem, first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the nearest service center.
Symptoms | Causes and Actions |
The power does not turn on.
It takes time until an image is displayed after the power is turned on.
It takes time to move to the next photo.
I connected an external device but it is not operating.
There is still space on the Frame Memory but I cannot copy any more photos.
The screen color is too dim or dark.
No slideshow is played automatically.
When playing a movie, the screen is displayed but there is no sound.
The movie is played with the sound only. A blank screen is displayed.
Auto On and Auto Off do not operate.
The [Button Sound] is set to On but there is no button operating sound.
My digital photo frame is not accepting a photo from the Internet.
I've tried to change an image rating in Windows Media Player but it does not
Check the connections for the adapter cable and the power terminal of the product.
If the resolution is high or the file size is large, the photo may be displayed slowly on the screen.
Check the cable connections connecting the product and the external device. The USB device must support Windows CE 5.0. Check whether your USB device supports Windows CE 5.0.
Create a folder in the Frame Memory and copy your photos into the folder.
Adjust the brightness in the Settings.
Set [Starting Mode] of
The screen is not displayed because the video codec of the file is not supported.
Supported codecs are MPEG4 and WMV9.
Change the volume.
Check whether the file contains sound information.
If Auto On and Auto Off are set to the same time, they will not operate. Check the time settings.
The button operating sound will not be heard while a [Background Music, Music, or Movie file] is playing.
Check whether the AP connected to your digital photo frame can connect to the Internet.
The maximum permitted file size of a web photo is 4.2 Mb. (The maximum permitted file size is 8.5 Mb.)
Only JPEG files are available on the web or Feed (higher than 400X240 pixels).
After changing the rating, turn Windows Media Player off and on.
