Trouble shooting, Vacuum cleaner won’t turn on

Trouble shooting

Check this list of possible problems and solutions before bring your vacuum to a service center

Problem	Possible solution

Vacuum cleaner won’t turn on
• Not properly plugged into electrical outlet.	• Plug unit in firmly
• Vacuum cleaner not turned on.	• Press on/off button
• No electricity in the electrical outlet.	• Check fuse or breaker

Vacuum cleaner won’t Pick up / Loss of suction
• Circuit breaker tripped	• Reset circuit breaker
• Agitator brush rolls worn	• Replace brush rolls
• Dust bin full	• Dust bin release empty button to empty
• Incorrect carpet height setting	• Set carpet height adjustment to appropriate
• Broken belt	• Replace belt
• One or both filters are clogged	• Remove, clean and replace filters

Dust escaping from the vacuum cleaner
• Dust bin full	• Empty dust bin
• Dust bin not installed	• Review dust bin replacement
• HEPA filter clogged	• Replace HEPA filter
• Dust bin not properly installed	• Ensure that dust bin assembly is positioned
	properly
• Filter assembly not assembled properly	• Ensure that filter assembly is positioned
	properly.
• Pre-filter clogged	• Clean pre-filter

If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center.

Code No. DJ68-00264B (REV 0.1)