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Blackberry BLACKBERRY 9981 manual Troubleshooting Language

Models: BLACKBERRY 9981

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User Guide

Language

Troubleshooting: Language

Some characters don't appear correctly on my smartphone

The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.

I can't find a display language on my smartphone

If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.

Related information

Add a language to your smartphone, 224

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Blackberry BLACKBERRY 9981 manual Troubleshooting Language, Some characters dont appear correctly on my smartphone

Contents

User Guide Published 2012-09-27 SWD-20120927112645891 Contents 130 213 237 298 362 Quick Help Remove the battery doorGetting started Your smartphone Insert the media card and battery Insert the SIM cardBlackBerry Tag Wi-Fi callingNew in BlackBerry Smart tagsParental Controls Mobile Hotspot modeVoice enabled search Public warning messagesCompass application Bluetooth enhancementsHome screen customization NFC technologyAbout BlackBerry ID About switching BlackBerry smartphonesVisit the Setup application Related informationImportant keys Flashing LED color descriptions Right convenience keyIcons SetupPower and lock Application iconsInstant messaging MessagesApplications Files MediaPersonal organizer Social networking and mobile purchasingGames BlackBerry Device Software updateSounds and alerts Home screen iconsMessage inbox icons Phone icons Battery power level iconsTyping icons Calendar iconsVideo camera Your Home screenCamera icons Home screen at a glanceShow or hide a home screen panel Use a picture as your smartphone wallpaperAdd a shortcut to your home screen or Favorites panel Show, hide, or find an application iconChange themes Change where apps that you download appearMove an application icon Set the number of icons that appear on the home screenAdd a message that appears when your smartphone is locked Feature availabilityChange what happens when you type on the Home screen Smartphone modelWireless network Wireless service plan and wireless service providerRegion Popular topics Set up an email addressFind more information About downloading apps with the BlackBerry App World Add or change your email signatureTransfer files to and from your smartphone Change your ring tone, notifiers, reminders, or alerts About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list Press the key Copy All To ContactsLock or unlock your smartphone View a location on a mapClick Change Sounds and Alerts Sounds for Selected Profile Popular tips Turn on or turn off airplane modeTips Finding apps Key Mark Read Tips Managing indicatorsClick Device Application Management. If the app is Key Mark PriorTips Updating your software Tips Doing things quicklyBattery Saving Mode when battery power level is low Tips Extending battery lifeKey Mark as Favorite Delete Original Text Click the Options icon Device Software UpdatesIcon. Click Change Sounds and Alerts Key Memory UseTips Keeping your information safe Click Security PasswordClick Security Encryption Shortcuts Typing with the physical keyboard Shortcuts PhoneKey Phone Ring Tones Shortcuts Media Audio and video filesPictures Common troubleshootingCant make or receive calls Camera and video cameraIm not receiving messages Forget my smartphone password Cant send messagesEmail messages arent reconciling over the wireless network Screen turns offCant pair with a Bluetooth enabled device Organizer data isnt synchronizing over the wireless networkMedia player screen closes User Guide Tips and shortcuts Tips Doing things quicklyTips Extending battery life Tips Finding apps Key Show AllKey Memory Use Tips Freeing space to optimize your smartphones performance Tips Keeping your information safe Tips Updating your softwareKey Options Message Display and Actions Tips Managing indicators Shortcuts Phone Application ManagementA message Shortcuts MessagesYour message inbox Move around your message inbox Shortcuts Files and attachmentsA spreadsheet Shortcuts Typing with the physical keyboard A presentationShortcuts Media Shortcuts Browser On a webpage Shortcuts SearchMove around a webpage Shortcuts Maps Shortcuts CalendarTroubleshooting Shortcuts Cant use a shortcutPhone How to PhonePhone at a glance Phone icons Make a call Phone basicsFind your phone number Answer or end a callAnswer a second call Change your ring tone, notifiers, reminders, or alertsMute a call Dial using numbers or lettersSwitch applications during a call Place a call on holdEmergency calls About using a headsetAbout emergency calls and Emergency Callback Mode Make an emergency callChange the default volume for calls VolumeAdjust the volume Improve sound quality during a callCall waiting, call forwarding, and call blocking Set up speed dial for a contactSpeed dial Change the contact that is assigned to a speed dial keyAdd, change, or delete a call forwarding number About call forwardingStart or stop forwarding calls Press the key Options Call ForwardingAbout call blocking Change the call blocking passwordFixed dialing and smart dialing Block or stop blocking callsAbout smart dialing Turn on fixed dialingAdd, change, or delete a contact in your fixed dialing list Press the key Options FDN Phone ListSet options for dialing extensions Set the default country code and area codeConference calls About conference callsSpeak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference callAbout call logs Call logsLeave a conference call Send a call logView or hide call logs in the Messages application Multiple phone numbersAdd, change, or delete call log notes About multiple phone numbersPhone options Switch the active phone numberTurn on or turn off dialing from the lock screen Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsPress the key Options In-call Settings Change how you answer or end calls with the holsterChange how you answer calls with a headset Reset a call timerPress the key Status Last Call or Total Calls Clear Timer About TTY supportSet up automatic dialing for voice mail access Set up your voice mailVoice mail Some features arent available on my smartphone Troubleshooting PhoneCheck your voice mail Feature availability Cant block calls Click Device Advanced System Settings SIM CardCant check my voice mail Cant change the number of times that my smartphone ringsMy headset makes calls instead of my smartphone Cant make calls using a voice commandPress the key Edit SIM Phone Number Perform an action using a voice command Voice commandsHow to Voice commands Change the options for voice promptsAvailable voice commands Change the language for voice commandsTurn off choice lists for voice commands Troubleshooting Voice commandsClick Typing and Language Language User Guide Messages How to Messages applicationMessages at a glance Search for messages View or hide call logs in the Messages application Hide filed and sent messages from the Messages applicationShow or hide messages from the Messages application Press the key Options Message Display and ActionsChange how you group email messages Hide the new or unread message indicatorClick Display Message Categorization Turn off the delete message or read message prompt Set how long your smartphone stores messagesChange options for spell check Reconcile email over the wireless network manually Set up an email addressChange options for your personal email account Save a message Compose and send an emailCheck spelling Press the key Options Email Account ManagementAttach a contact card to a message Blind carbon copy a contactAttach a file to an email Reply to or forward an email or PIN message Viewing and replying to email View saved messagesView an address instead of a display name Delete the original text from a reply messageMark a message as read or unread Change options for Html emailOrganizing your email inbox Delete a message Press the key Options Email PreferencesAdd, move, rename, or delete an email folder Add, change, or remove a flagFilter email by sender or subject File an emailEmail filters About email filters Email SetupView filed messages Create an email filterOptions for email filters Option DescriptionTurn on an email filter Change, prioritize, or delete an email filterPress the key Options Email Reconciliation Turn on or turn off wireless email reconciliationPress the key Purge Deleted Items Clear the Send Email to Handheld checkbox Stop forwarding email to your smartphoneChange the Delete On field to Mailbox & Handheld Clear the Save Copy In Sent Folder checkboxApply or remove a Google Mail label Google Mail About Google Mail on your smartphoneAdd or remove a Google Mail star View Google Mail messages with a specific labelArchive a Google Mail message or conversation Create or delete a Google Mail labelPreview more of grouped email messages Move archived Google Mail messages to your message inboxCompose and send a text message Text messagesAbout text messages Press the key Compose Text MessageReply to or forward a text message Add an appointment to your calendar from a text messageTurn on cell broadcasting Delete the history from a text messageCell broadcasting About cell broadcasting Key Clear ConversationStop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingPublic warning systems Rename a cell broadcast channelAbout PIN messages PIN messagesUnsubscribe from public warning messages Find your PINCreate a link for a PIN Change the display color of PIN messagesOpen a file or an attachment How to Attachments About files and attachmentsAttachments Save a file or an attachmentSet font options for a file or an attachment Send a fileOpen a link in a file or an attachment View properties for a fileContact cards About contact cards Add to Contacts Update ContactSave a contact card from a message Question mark appears on a slide Security options for messagesBlock incoming messages Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security FirewallAbout signing and encrypting messages Click Add To Key Store Click Retrieve Certificate or Retrieve PGP KeyAttachment indicators in S/MIME and PGP protected messages Encryption status indicators Mime and PGP protected message statusMime and PGP protected message options Click Security S/MIME or PGPClick Device Advanced System Settings Default Services About message classificationsChange the size of S/MIME or PGP indicators in messages Press the key Change Security LevelTroubleshooting S/MIME and PGP protected messages Cant open an attachment in an encrypted messageTroubleshooting Messages application Encrypt a message using IBM Lotus Notes native encryptionSome messages no longer appear on my smartphone Related information Feature availability Number of new or unread messages is different than I expectTroubleshooting Email Email messages arent reconciling over the wireless networkSome email folders appear dimmed Troubleshooting Text messagesHtml email messages dont appear correctly Email filters arent working correctlyCant turn on cell broadcasting Im not receiving text messagesCant attach a file to a text message Files and attachments How to FilesFile basics Search for a file that is saved on your smartphone Send a file Copy, move, rename, or delete a file Managing files and attachmentsHide a file or folder View a hidden file or folder View the table of contents in a documentView tracked changes in a document Change the size of a column View the content of a cellMove around a spreadsheet Set display options for a spreadsheetRotate or zoom in to or out from a slide Switch presentation viewsSwitch slides Save a slideSkipped content bar appears in a document Troubleshooting FilesQuestion mark appears on a slide Media file basics How to MediaMedia Play a media fileAmplify the volume using the audio boost feature Improve sound quality for media filesTurn on or turn off audio and video shortcuts Change the Close Media Player When Inactive fieldTurn on or turn off media card support About transferring and synchronizing files Sort media filesTransfer files to and from your smartphone Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsSupported picture file extensions Create a standard or an automatic playlist MusicShuffle or repeat songs Song , Playlist , Album , or All SongsMove or delete a song in a playlist VideosAdd the song that is playing to a playlist Rename or delete a playlistVideo camera Keep backlighting on when you play a videoDisplay closed captions in videos Turn on or turn off video lighting Change the video camera scene modeRecord a video Turn on or turn off auto focusChange the location for storing videos that you take CameraReduce blurriness in the videos that you take Camera at a glanceTake a picture Change the flash setting for pictures that you takePress the Right Convenience key Geotag pictures that you take Change the camera scene modeChange the size of pictures that you take Turn off digital zoom for the cameraChange the review duration of the pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the location for storing pictures that you takePictures Zoom, pan, or rotate a pictureChange your slide show options Save a picture from a text message or a webpageView pictures as a slide show View pictures in list view or thumbnail viewCreate a picture folder Troubleshooting MediaVoice notes Record a voice noteCant save media files Cant open media filesFlash or video light dims or turns off Receive an error message after I rotate a pictureSome pictures that I take are blurry My smartphone isnt using the correct ring tone or wallpaper Icons for sound and alert profiles How to Ring tones, sounds, and alertsRing tones, sounds, and alerts About ring tones, sounds, and alertsAdd or delete a custom sound profile Add or delete a contact alert Silence your smartphoneClick Accessibility Change alarm notification optionsTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts Browser How to BrowserBrowser at a glance Browsing the Internet Browse the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpageMove back, move forward, or refresh a webpage Search for text in a message, in a file, or on a webpageView your browser history Return to the browser homePlay a media file on a webpage Close the browserOpen, play, or download a file from a webpage Send a link or picture from a webpage Browser bookmarksSend a web address, link, or picture About bookmarks for webpagesMove a bookmark for a webpage Change or delete a bookmark for a webpageSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesChange your browser home page or start Change your default search engineBrowser options Change the font size for text on webpagesSet the character encoding for all webpages Web Content section, change the Default text encoding fieldAdd a search engine from a website Stop blocking pop-ups on webpagesTurn off cookies in the browser Delete browser historyDelete browsing information Closing Browser on Escape checkboxTurn on geolocation in the browser Browser securityTurn off JavaScript support About TLSManage browser security Click Security Advanced Security Settings TLSTo Allow Weak Browser push Add a trusted content serverAbout browser push Browser push options Click Device Advanced System Settings Browser PushRSS feeds Turn off browser pushShortcuts Browser Tips BrowserTurn on browser shortcuts Add an RSS feed from the browser177 Cannot play a song or video on a web Troubleshooting BrowserCant open a new tab No browser is available on my smartphoneSynchronizing calendar How to CalendarCalendar About backing up and restoring smartphone dataAbout synchronization conflicts Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Manage data synchronization conflictsGo to a specific date in the calendar Switch calendar viewsCalendar basics Schedule a meeting or an appointmentSwitch calendars Set an alarm in the calendarMeetings Respond to a meeting invitation Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Check availability of meeting participantsDelegate a meeting invitation Change the list of participants for a meetingForward a meeting invitation Click Invite Attendee, Change Attendee, or Remove AttendeeChange options for reminders Calendar optionsChange how the calendar is displayed Change options for multiple calendarsChange how long your smartphone stores calendar entries Change the default calendarConference call meetings Show tasks in the calendarEnter a conference call meeting Create a conference call meeting from your smartphoneCreate a conference call meeting from your computer ExampleSave your conference call information Tips CalendarCalendar shortcuts Press the key Options Conference CallingCant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Cant enter a conference call with the Join Now optionEnter a conference call meeting Contacts How to ContactsContact basics Change or delete a contact Create a custom contact fieldAdd a pause or a wait to a phone number Click Add Pause or Add WaitSave Change or delete a SIM card contactSearch for a contact Key Delete AllAbout categories Add a contact picture for caller IDChange or delete a contact picture Select PictureCategorize a contact, task, or memo Synchronizing contactsCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Contact list options Change the default contact listMultiple contact lists About multiple contact listsSort contacts or tasks Change the display options for contactsView the number of contacts stored on your smartphone Change how contact names appear in Remote Lookup resultsTroubleshooting Contacts Contact list field data isnt appearing on my computerMy contact pictures keep changing Set the date and time How to ClockClock Display a second time zone on the clockTurn on the alarm Change the clock faceSet options for bedside clock mode Silence the alarmTurn on bedside clock mode Change timer notification options Use the timerUse the stopwatch Troubleshooting Clock Time on my smartphone isnt correctSend a task or memo Tasks and memosCreate a task or memo Change or delete a task or memoHide completed tasks Change the status of a taskShow tasks in the calendar Synchronizing tasks and memos Synchronize organizer data over the wireless networkAbout synchronization and reconciliation About synchronization conflicts About backing up and restoring smartphone dataManage data synchronization conflicts Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basicsHighlight, cut, copy, or paste text Type a symbolTyping input methods About typing input methodsChange your typing style Type text using the predictive input methodTurn on or turn off trackpad sounds Find more information about typing in other languagesSet the cursor speed Set the trackpad sensitivitySet the touch screen sensitivity Click Typing and Language Touchscreen SensitivityAdd, change, or delete a word in the custom dictionary Custom dictionaryWord substitution Stop adding items automatically to the custom dictionaryChange or delete a word substitution entry Undo a word substitution changeCreate a word substitution entry Turn off word substitutionChange options for checking spelling Spelling checkerClick Typing and Language Spell Check Cant check spelling Troubleshooting TypingHave no Advanced Style Options Keyboard How to KeyboardChange the default currency symbol Assign an application to a convenience keyTurn on key tones Troubleshooting Keyboard No application opens when I press a Convenience keyAbout typing input languages How to LanguageLanguage Add a language to your smartphoneKeys field to Alt-Enter Use a shortcut for switching typing input languagesChange an input or display language Shortcut Keys field to Shift-SpaceSome characters dont appear correctly on my smartphone Troubleshooting LanguageCant find a display language on my smartphone Use a picture as your smartphone wallpaper How to Screen displayScreen display Set options for backlightingOrganizing applications on the Home screen About organizing application iconsAdd a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screenTurn on flashing LED notification for wireless coverage Turn off pop-up menusThemes Use grayscale or reverse contrast for the screen displayAbout themes Pop-up menu appears when I touch the screen Troubleshooting Screen displayNo application opens when I press a Convenience key My display changedSet the touch screen sensitivity GPS technology How to GPS technologyClick Device Location Settings Turn off location aiding or location dataPrevent others from tracking your location Set the GPS receiver that you use to track your movementGet your GPS location Troubleshooting GPS technology Cant use GPS technologyAbout the compass How to CompassCompass View location on a map from the compassChange options for the compass Calibrate the compass manuallyIm not receiving an accurate reading from the compass Map basics How to MapsMaps Get directionsCopy a location View an address on a map using a linkSend a location Zoom in to or out from a mapAdd a location to your list of favorites Map favoritesPan a map View your favorite locations on a mapDelete a location from your list of favorites Promotions and couponsFind promotions near you View a coupon or a Groupon offer Personalize MapsChange the units of measure for maps View more promotion detailsClick Set Global Map Services Change the font settings for mapsKeep backlighting on when you track your movement Change the Backlight Timeout When Battery Level fieldTroubleshooting Maps Applications How to ApplicationsAbout multitasking View properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application ManagementView the size of an application database Troubleshooting ApplicationsDelete an application Deleted an app that I want backError messages BlackBerry Device Software Error message and cause Possible solution250 Click Install update Related information BlackBerry ID How to BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software About updating the BlackBerry Device SoftwareClick Device Software Updates Key View Result DowngradeTroubleshooting BlackBerry Device Software My smartphone responds slowly or freezes Manage Connections How to Mobile networkMobile network Turn on or turn off airplane mode Roaming About roaming and international roamingTurn on or turn off data service or set roaming options Switch wireless networks manuallyClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 261 Turn on flashing LED notification for wireless coverage Change the connection speed for the wireless networkChange the order of preferred networks Wireless coverage indicators Indicator DescriptionPossible solutions Troubleshooting Mobile networkError messages Data service unavailable Description Cant connect to the mobile networkWi-Fi technology How to Wi-Fi technologyConnect to a Wi-Fi network manually Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Click Wi-Fi NetworkTurn on or turn off the prompt that appears for hotspots Click Wi-Fi Network Saved Wi-Fi NetworksClick Save and Connect Related information Options for saved Wi-Fi networks Common options SsidWPA/WPA2 Personal options WEP optionsWPA/WPA2 Enterprise options Change your Wi-Fi calling preferences Install a root certificate on your smartphoneWi-Fi calling About Wi-Fi calling Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportSet options for Wi-Fi diagnostic reports Connection permissions for third-party applicationsAbout using Wi-Fi with VPN and software tokens Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi networkMy smartphone drops calls made using Wi-Fi calling Mobile Hotspot mode basics Mobile Hotspot modeHow to Mobile Hotspot mode About Mobile Hotspot modeStop connected devices from exchanging data Mobile Hotspot mode optionsView information about your mobile hotspot View information about a connected device About using Bluetooth technology in Mobile Hotspot modeChange your mobile hotspot name Click Networks and Connections Mobile Hotspot ConnectionsCant use my smartphone as a mobile hotspot Troubleshooting Mobile Hotspot modeSubmit a Mobile Hotspot diagnostic report Cant connect multiple devices to my mobile hotspotAbout Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technologyClick Networks and Connections Bluetooth Connections Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callSend a file Press the key Send Contact Card Send Using Bluetooth Send contact cards using Bluetooth technologyRename or delete a paired Bluetooth enabled device Make your smartphone discoverableBluetooth technology options Bluetooth profilesTurn off a Bluetooth profile Wireless BypassRestrict outgoing calls Change the pairing name for your BlackBerry smartphoneTurn off or turn on the Bluetooth connection notification Change the Contacts Transfer fieldTurn off the prompt that appears when connecting or pairing Turn off automatic reconnection to Bluetooth enabled devicesMy list of paired Bluetooth devices doesnt appear Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Lose my connection with a Bluetooth enabled car kit Cant type a passkey on a Bluetooth enabled deviceCannot find files sent to me over a Bluetooth connection Cant send or receive filesCant share contacts with a paired Bluetooth enabled device About NFC technology How to NFC technologyNFC technology Turn on or turn off NFC technologySend contact cards using BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry TagSend a file using BlackBerry Tag Send a webpage using BlackBerry TagView, save, or delete a smart tag Smart tagsAbout smart tags Create a smart tagDisplay a smart tag as a QR code Share a smart tagChange a smart tag Save a QR code as a smart tagCopy Bluetooth pairing information to a writeable smart tag View your list of favorite smart tagsNFC technology options Play a sound alert when NFC technology makes a connectionClick Networks and Connections Near Field Communication NFC doesnt appear on the Manage Connections screen Troubleshooting NFC technologyMy smartphone doesnt respond to NFC technology 297 Media server How to Media serverShare media files using the media server About the media serverClick Preferences Click Access ControlChange the display name of the media server Click Preferences EditAbout the Smart Accessories application Smart accessoriesSet up a new dock Change a dock profile Click Device Smart AccessoriesDelete a saved dock profile Power and battery How to Power and batteryInsert the media card and battery Set your smartphone to turn on and turn off automatically Reset your smartphoneCheck the battery power level Turn off your smartphoneTurn on or turn off Application Resource Monitor About battery saving modeTurn on or turn off battery saving mode Click Device Application Resource MonitorTroubleshooting Power and battery My battery life is shorter than I expectedAbout media cards How to Storage space and media cardsStorage space and media cards Supported media cardsInsert the SIM card Click Device Storage Press the key Enable USB Mass Storage Turn on or turn off USB mass storage modeTurn on or turn off media card support Back up smartphone data to your media card Restore smartphone data from your media cardClick Continue Format your media card or built-in media storage About compressionAbout file encryption Turn on encryptionMy smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsView the amount of storage space used by media files Click Device Storage Related informationApplication storage on my smartphone is low Search How to SearchSearch for an item using voice enabled search Search for an itemChange search options Change the language for voice enabled searchClick Device Search Message search criteria Field DescriptionView, change, or delete a saved search Do more with your message search resultsSearch for text in a message, in a file, or on a webpage Dont get any voice enabled search results Troubleshooting SearchSearch for a contact 320 Security How to SecuritySecurity basics Set or change your smartphone password Restoring your dataSet a limit for smartphone password attempts Lock or unlock your smartphoneAbout Parental Controls Parental ControlsTurn on Parental Controls Change Parental Controls Turn off Parental ControlsChange the Password Keeper password Password KeeperAbout the Password Keeper Set a limit for password attempts in the Password KeeperHide or show passwords in the Password Keeper Copy a passwordPrevent password copying Generate a random passwordAbout encrypting data and files on your smartphone EncryptionTurn on encryption Click Security Security Status Information Set encryption strengthGenerate an encryption key Click Regenerate Encryption KeySIM card Memory cleaningAbout memory cleaning Protect your SIM card with a PIN codeCreate a shortcut for the memory cleaning application Turn on memory cleaningClick Security Advanced Security Settings Memory Cleaning About PGP keys Certificates and PGP keysAbout certificates and certificate enrollment About the trust status of certificates and PGP keysClick Add To Key Store Related information Download a certificate from a certification authorityDownload a personal PGP key from the PGP Universal Server Click Security PGPView details for a certificate or PGP key Import certificates or PGP keys from a media cardSend or delete a certificate or PGP key View one type of certificate or PGP keyClick Security Advanced Security Settings Certificates View the certificate chain for a certificateChange the trust status of a certificate or PGP key Status indicators for certification authority profilesPress the key Fetch Status or Fetch Chain Status Certificate revocation reasons Revoke a certificate or PGP keyPGP key revocation reasons Add an email address to a certificate Press the key Associate AddressesAdd or delete a certificate server Certificate serversClear the PGP data cache Click Security PGP Press the key Clear Universal CacheConnection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate serverAbout the key store Change the key store passwordKey store Press the key Email Server or PIN ServerTurn off automatic backup and restore of key store data Change when your smartphone deletes the key store passwordClick Security Advanced Security Settings Key Stores Smart cards About using a smart card with your smartphoneClear the Allow Key Store Backup/Restore checkbox Change the refresh rate for certificate revocation listsImport a certificate from a smart card Turn on two-factor authenticationSelect the Lock On Card Removal checkbox Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Clear the Smart Password Entry checkboxUse a certificate to authenticate your smart card Store the passphrase for your smart card on your smartphoneVerify security software manually VPN settingsView IT policy rules that are set for your smartphone About VPN profilesSet permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control PermissionsClick Device Advanced System Settings TCP IP Turn on safe modePress the key Apply Defaults to All Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Application ManagementTroubleshooting Security Data permissions for third-party applicationsCant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Accept, delete, or restore a service book Service books and diagnostic reportsRun, view, send, or delete a diagnostic report Click Device Advanced System Settings Service BookSet a default recipient for diagnostic reports Cant run or submit a diagnostic reportRun, view, send, or delete a diagnostic report Turn on or turn off wireless email reconciliation How to SynchronizationReconcile email over the wireless network manually SynchronizationManage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 361 Screen accessibility options Accessibility optionsHow to Accessibility Change the display fontTurn on or turn off event sounds Audio and phone accessibility optionsAdd or delete a contact alert Turn on hearing aid mode Hearing aid modeAbout hearing aid mode Press the key Options Hearing Aid ModeVoice dialing Perform an action using a voice command Available voice commandsTyping accessibility options Click Typing and Input Word Substitution367 Use the calculator CalculatorConvert a measurement Glossary Tap Root certificateTouch Legal notice 372 User Guide 374 User Guide