Blackberry BLACKBERRY 9981 manual Set a default recipient for diagnostic reports

User Guide Service books and diagnostic reports

•To restore a service book, click Undelete.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.

1.On the home screen or in a folder, click the Options icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

4.Press the key > Options..

5.Type the contact information.

6.Press the key > Save.

Find your smartphone model number and version of the BlackBerry Device Software

Do one of the following:

•On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.

•If supported by your input language, in a message or memo, type myver followed by a space.

I can't run or submit a diagnostic report

Try the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.

•Verify that your BlackBerry smartphone is connected to the wireless network.

355