Blackberry BLACKBERRY 9981 manual Troubleshooting Messages application

User Guide Messages

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

Encrypt a message using IBM Lotus Notes native encryption

1.When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2.If you are prompted, type your IBM Lotus Notes ID password.

Troubleshooting: Messages application

I can't send messages

Try the following actions:

•Verify that your BlackBerry smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

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