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Blackberry BLACKBERRY 9981 manual My contact pictures keep changing

Models: BLACKBERRY 9981

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User Guide

Contacts

My contact pictures keep changing

The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.

To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.

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Blackberry BLACKBERRY 9981 manual My contact pictures keep changing

Contents

User Guide Published 2012-09-27 SWD-20120927112645891 Contents 130 213 237 298 362 Remove the battery door Quick HelpGetting started Your smartphone Insert the SIM card Insert the media card and batteryNew in BlackBerry Wi-Fi callingBlackBerry Tag Smart tagsVoice enabled search Mobile Hotspot modeParental Controls Public warning messagesHome screen customization Bluetooth enhancementsCompass application NFC technologyVisit the Setup application About switching BlackBerry smartphonesAbout BlackBerry ID Related informationImportant keys Right convenience key Flashing LED color descriptionsPower and lock SetupIcons Application iconsMessages Instant messagingApplications Personal organizer MediaFiles Social networking and mobile purchasingSounds and alerts BlackBerry Device Software updateGames Home screen iconsMessage inbox icons Typing icons Battery power level iconsPhone icons Calendar iconsCamera icons Your Home screenVideo camera Home screen at a glanceAdd a shortcut to your home screen or Favorites panel Use a picture as your smartphone wallpaperShow or hide a home screen panel Show, hide, or find an application iconMove an application icon Change where apps that you download appearChange themes Set the number of icons that appear on the home screenChange what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Smartphone modelWireless service plan and wireless service provider Wireless networkRegion Set up an email address Popular topicsFind more information Add or change your email signature About downloading apps with the BlackBerry App WorldTransfer files to and from your smartphone Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To ContactsView a location on a map Lock or unlock your smartphoneClick Change Sounds and Alerts Sounds for Selected Profile Turn on or turn off airplane mode Popular tipsTips Finding apps Click Device Application Management. If the app is Tips Managing indicatorsKey Mark Read Key Mark PriorTips Doing things quickly Tips Updating your softwareTips Extending battery life Battery Saving Mode when battery power level is lowKey Mark as Favorite Icon. Click Change Sounds and Alerts Click the Options icon Device Software UpdatesDelete Original Text Key Memory UseClick Security Password Tips Keeping your information safeClick Security Encryption Shortcuts Phone Shortcuts Typing with the physical keyboardKey Phone Ring Tones Audio and video files Shortcuts MediaCant make or receive calls Common troubleshootingPictures Camera and video cameraIm not receiving messages Cant send messages Forget my smartphone passwordScreen turns off Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Cant pair with a Bluetooth enabled deviceMedia player screen closes User Guide Tips Doing things quickly Tips and shortcutsTips Extending battery life Key Show All Tips Finding appsKey Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safeKey Options Message Display and Actions Tips Managing indicators Application Management Shortcuts PhoneShortcuts Messages A messageYour message inbox Shortcuts Files and attachments Move around your message inboxA spreadsheet A presentation Shortcuts Typing with the physical keyboardShortcuts Media Shortcuts Browser Shortcuts Search On a webpageMove around a webpage Shortcuts Calendar Shortcuts MapsCant use a shortcut Troubleshooting ShortcutsHow to Phone PhonePhone at a glance Phone icons Find your phone number Phone basicsMake a call Answer or end a callChange your ring tone, notifiers, reminders, or alerts Answer a second callSwitch applications during a call Dial using numbers or lettersMute a call Place a call on holdAbout emergency calls and Emergency Callback Mode About using a headsetEmergency calls Make an emergency callAdjust the volume VolumeChange the default volume for calls Improve sound quality during a callSpeed dial Set up speed dial for a contactCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyStart or stop forwarding calls About call forwardingAdd, change, or delete a call forwarding number Press the key Options Call ForwardingFixed dialing and smart dialing Change the call blocking passwordAbout call blocking Block or stop blocking callsAdd, change, or delete a contact in your fixed dialing list Turn on fixed dialingAbout smart dialing Press the key Options FDN Phone ListConference calls Set the default country code and area codeSet options for dialing extensions About conference callsCreate a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference callLeave a conference call Call logsAbout call logs Send a call logAdd, change, or delete call log notes Multiple phone numbersView or hide call logs in the Messages application About multiple phone numbersSwitch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Press the key Options In-call Settings Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holsterPress the key Status Last Call or Total Calls Clear Timer Reset a call timerChange how you answer calls with a headset About TTY supportSet up your voice mail Set up automatic dialing for voice mail accessVoice mail Troubleshooting Phone Some features arent available on my smartphoneCheck your voice mail Feature availability Cant check my voice mail Click Device Advanced System Settings SIM CardCant block calls Cant change the number of times that my smartphone ringsCant make calls using a voice command My headset makes calls instead of my smartphonePress the key Edit SIM Phone Number How to Voice commands Voice commandsPerform an action using a voice command Change the options for voice promptsChange the language for voice commands Available voice commandsTroubleshooting Voice commands Turn off choice lists for voice commandsClick Typing and Language Language User Guide How to Messages application MessagesMessages at a glance Search for messages Show or hide messages from the Messages application Hide filed and sent messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and ActionsHide the new or unread message indicator Change how you group email messagesClick Display Message Categorization Set how long your smartphone stores messages Turn off the delete message or read message promptChange options for spell check Set up an email address Reconcile email over the wireless network manuallyChange options for your personal email account Check spelling Compose and send an emailSave a message Press the key Options Email Account ManagementBlind carbon copy a contact Attach a contact card to a messageAttach a file to an email View an address instead of a display name Viewing and replying to email View saved messagesReply to or forward an email or PIN message Delete the original text from a reply messageOrganizing your email inbox Delete a message Change options for Html emailMark a message as read or unread Press the key Options Email PreferencesFilter email by sender or subject Add, change, or remove a flagAdd, move, rename, or delete an email folder File an emailView filed messages Email SetupEmail filters About email filters Create an email filterOption Description Options for email filtersChange, prioritize, or delete an email filter Turn on an email filterTurn on or turn off wireless email reconciliation Press the key Options Email ReconciliationPress the key Purge Deleted Items Change the Delete On field to Mailbox & Handheld Stop forwarding email to your smartphoneClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkboxAdd or remove a Google Mail star Google Mail About Google Mail on your smartphoneApply or remove a Google Mail label View Google Mail messages with a specific labelPreview more of grouped email messages Create or delete a Google Mail labelArchive a Google Mail message or conversation Move archived Google Mail messages to your message inboxAbout text messages Text messagesCompose and send a text message Press the key Compose Text MessageAdd an appointment to your calendar from a text message Reply to or forward a text messageCell broadcasting About cell broadcasting Delete the history from a text messageTurn on cell broadcasting Key Clear ConversationPublic warning systems Click Device Advanced System Settings Cell BroadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channelUnsubscribe from public warning messages PIN messagesAbout PIN messages Find your PINChange the display color of PIN messages Create a link for a PINAttachments How to Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachmentOpen a link in a file or an attachment Send a fileSet font options for a file or an attachment View properties for a fileAdd to Contacts Update Contact Contact cards About contact cardsSave a contact card from a message Security options for messages Question mark appears on a slideBlock incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security FirewallAbout signing and encrypting messages Click Retrieve Certificate or Retrieve PGP Key Click Add To Key StoreAttachment indicators in S/MIME and PGP protected messages Mime and PGP protected message status Encryption status indicatorsClick Security S/MIME or PGP Mime and PGP protected message optionsAbout message classifications Click Device Advanced System Settings Default ServicesPress the key Change Security Level Change the size of S/MIME or PGP indicators in messagesCant open an attachment in an encrypted message Troubleshooting S/MIME and PGP protected messagesEncrypt a message using IBM Lotus Notes native encryption Troubleshooting Messages applicationSome messages no longer appear on my smartphone Number of new or unread messages is different than I expect Related information Feature availabilityEmail messages arent reconciling over the wireless network Troubleshooting EmailHtml email messages dont appear correctly Troubleshooting Text messagesSome email folders appear dimmed Email filters arent working correctlyIm not receiving text messages Cant turn on cell broadcastingCant attach a file to a text message How to Files Files and attachmentsFile basics Search for a file that is saved on your smartphone Send a file Managing files and attachments Copy, move, rename, or delete a fileHide a file or folder View the table of contents in a document View a hidden file or folderView tracked changes in a document Move around a spreadsheet View the content of a cellChange the size of a column Set display options for a spreadsheetSwitch slides Switch presentation viewsRotate or zoom in to or out from a slide Save a slideTroubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media How to MediaMedia file basics Play a media fileImprove sound quality for media files Amplify the volume using the audio boost featureChange the Close Media Player When Inactive field Turn on or turn off audio and video shortcutsTurn on or turn off media card support Sort media files About transferring and synchronizing filesTransfer files to and from your smartphone Supported audio and video file formats and extensions Receive a media file using Bluetooth technologySupported picture file extensions Shuffle or repeat songs MusicCreate a standard or an automatic playlist Song , Playlist , Album , or All SongsAdd the song that is playing to a playlist VideosMove or delete a song in a playlist Rename or delete a playlistKeep backlighting on when you play a video Video cameraDisplay closed captions in videos Record a video Change the video camera scene modeTurn on or turn off video lighting Turn on or turn off auto focusReduce blurriness in the videos that you take CameraChange the location for storing videos that you take Camera at a glanceChange the flash setting for pictures that you take Take a picturePress the Right Convenience key Change the size of pictures that you take Change the camera scene modeGeotag pictures that you take Turn off digital zoom for the cameraReduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you takeZoom, pan, or rotate a picture PicturesView pictures as a slide show Save a picture from a text message or a webpageChange your slide show options View pictures in list view or thumbnail viewVoice notes Troubleshooting MediaCreate a picture folder Record a voice noteCant open media files Cant save media filesReceive an error message after I rotate a picture Flash or video light dims or turns offSome pictures that I take are blurry My smartphone isnt using the correct ring tone or wallpaper Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alertsAdd or delete a custom sound profile Silence your smartphone Add or delete a contact alertChange alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance Browser basics Open, close, or switch between tabsBrowsing the Internet Browse the Internet Zoom in to or out from a webpageView your browser history Search for text in a message, in a file, or on a webpageMove back, move forward, or refresh a webpage Return to the browser homeClose the browser Play a media file on a webpageOpen, play, or download a file from a webpage Send a web address, link, or picture Browser bookmarksSend a link or picture from a webpage About bookmarks for webpagesSend a bookmark for a webpage Change or delete a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpagesBrowser options Change your default search engineChange your browser home page or start Change the font size for text on webpagesAdd a search engine from a website Web Content section, change the Default text encoding fieldSet the character encoding for all webpages Stop blocking pop-ups on webpagesDelete browsing information Delete browser historyTurn off cookies in the browser Closing Browser on Escape checkboxTurn off JavaScript support Browser securityTurn on geolocation in the browser About TLSClick Security Advanced Security Settings TLS Manage browser securityTo Allow Weak Add a trusted content server Browser pushAbout browser push RSS feeds Click Device Advanced System Settings Browser PushBrowser push options Turn off browser pushTurn on browser shortcuts Tips BrowserShortcuts Browser Add an RSS feed from the browser177 Cant open a new tab Troubleshooting BrowserCannot play a song or video on a web No browser is available on my smartphoneCalendar How to CalendarSynchronizing calendar About backing up and restoring smartphone dataSelect the Wireless Synchronization checkbox Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage data synchronization conflictsCalendar basics Switch calendar viewsGo to a specific date in the calendar Schedule a meeting or an appointmentSet an alarm in the calendar Switch calendarsMeetings View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participantsForward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove AttendeeChange how the calendar is displayed Calendar optionsChange options for reminders Change options for multiple calendarsConference call meetings Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendarCreate a conference call meeting from your computer Create a conference call meeting from your smartphoneEnter a conference call meeting ExampleCalendar shortcuts Tips CalendarSave your conference call information Press the key Options Conference CallingCant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Cant enter a conference call with the Join Now optionEnter a conference call meeting How to Contacts ContactsContact basics Add a pause or a wait to a phone number Create a custom contact fieldChange or delete a contact Click Add Pause or Add WaitSearch for a contact Change or delete a SIM card contactSave Key Delete AllChange or delete a contact picture Add a contact picture for caller IDAbout categories Select PictureSynchronizing contacts Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact listsView the number of contacts stored on your smartphone Change the display options for contactsSort contacts or tasks Change how contact names appear in Remote Lookup resultsContact list field data isnt appearing on my computer Troubleshooting ContactsMy contact pictures keep changing Clock How to ClockSet the date and time Display a second time zone on the clockChange the clock face Turn on the alarmSilence the alarm Set options for bedside clock modeTurn on bedside clock mode Use the timer Change timer notification optionsUse the stopwatch Time on my smartphone isnt correct Troubleshooting ClockCreate a task or memo Tasks and memosSend a task or memo Change or delete a task or memoChange the status of a task Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Synchronizing tasks and memosAbout synchronization and reconciliation About backing up and restoring smartphone data About synchronization conflictsManage data synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basicsTyping input methods Type a symbolHighlight, cut, copy, or paste text About typing input methodsTurn on or turn off trackpad sounds Type text using the predictive input methodChange your typing style Find more information about typing in other languagesSet the touch screen sensitivity Set the trackpad sensitivitySet the cursor speed Click Typing and Language Touchscreen SensitivityWord substitution Custom dictionaryAdd, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionaryCreate a word substitution entry Undo a word substitution changeChange or delete a word substitution entry Turn off word substitutionSpelling checker Change options for checking spellingClick Typing and Language Spell Check Troubleshooting Typing Cant check spellingHave no Advanced Style Options Change the default currency symbol How to KeyboardKeyboard Assign an application to a convenience keyTurn on key tones No application opens when I press a Convenience key Troubleshooting KeyboardLanguage How to LanguageAbout typing input languages Add a language to your smartphoneChange an input or display language Use a shortcut for switching typing input languagesKeys field to Alt-Enter Shortcut Keys field to Shift-SpaceTroubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Screen display How to Screen displayUse a picture as your smartphone wallpaper Set options for backlightingAbout organizing application icons Organizing applications on the Home screenAdd, rename, or delete a folder on the home screen Add a message that appears when your smartphone is lockedTurn off pop-up menus Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display ThemesAbout themes No application opens when I press a Convenience key Troubleshooting Screen displayPop-up menu appears when I touch the screen My display changedSet the touch screen sensitivity Click Device Location Settings How to GPS technologyGPS technology Turn off location aiding or location dataSet the GPS receiver that you use to track your movement Prevent others from tracking your locationGet your GPS location Cant use GPS technology Troubleshooting GPS technologyCompass How to CompassAbout the compass View location on a map from the compassCalibrate the compass manually Change options for the compassIm not receiving an accurate reading from the compass Maps How to MapsMap basics Get directionsSend a location View an address on a map using a linkCopy a location Zoom in to or out from a mapPan a map Map favoritesAdd a location to your list of favorites View your favorite locations on a mapPromotions and coupons Delete a location from your list of favoritesFind promotions near you Change the units of measure for maps Personalize MapsView a coupon or a Groupon offer View more promotion detailsKeep backlighting on when you track your movement Change the font settings for mapsClick Set Global Map Services Change the Backlight Timeout When Battery Level fieldTroubleshooting Maps How to Applications ApplicationsAbout multitasking Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application ManagementDelete an application Troubleshooting ApplicationsView the size of an application database Deleted an app that I want backError message and cause Possible solution Error messages BlackBerry Device Software250 Click Install update Related information How to BlackBerry ID BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information Update the BlackBerry Device Software How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device SoftwareKey View Result Downgrade Click Device Software UpdatesTroubleshooting BlackBerry Device Software My smartphone responds slowly or freezes How to Mobile network Manage ConnectionsMobile network Roaming About roaming and international roaming Turn on or turn off airplane modeSwitch wireless networks manually Turn on or turn off data service or set roaming optionsClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 261 Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageChange the order of preferred networks Indicator Description Wireless coverage indicatorsError messages Data service unavailable Description Troubleshooting Mobile networkPossible solutions Cant connect to the mobile networkHow to Wi-Fi technology Wi-Fi technologyConnect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi networkConnect to a Wi-Fi network manually Click Wi-Fi NetworkClick Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsClick Save and Connect Related information Ssid Options for saved Wi-Fi networks Common optionsWEP options WPA/WPA2 Personal optionsWPA/WPA2 Enterprise options Wi-Fi calling About Wi-Fi calling Install a root certificate on your smartphoneChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportConnection permissions for third-party applications Set options for Wi-Fi diagnostic reportsAbout using Wi-Fi with VPN and software tokens Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technologyMy smartphone drops calls made using Wi-Fi calling How to Mobile Hotspot mode Mobile Hotspot modeMobile Hotspot mode basics About Mobile Hotspot modeMobile Hotspot mode options Stop connected devices from exchanging dataView information about your mobile hotspot Change your mobile hotspot name About using Bluetooth technology in Mobile Hotspot modeView information about a connected device Click Networks and Connections Mobile Hotspot ConnectionsSubmit a Mobile Hotspot diagnostic report Troubleshooting Mobile Hotspot modeCant use my smartphone as a mobile hotspot Cant connect multiple devices to my mobile hotspotHow to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technologyClick Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitSend a file Rename or delete a paired Bluetooth enabled device Send contact cards using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Make your smartphone discoverableBluetooth profiles Bluetooth technology optionsWireless Bypass Turn off a Bluetooth profileTurn off or turn on the Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneRestrict outgoing calls Change the Contacts Transfer fieldTurn off automatic reconnection to Bluetooth enabled devices Turn off the prompt that appears when connecting or pairingTroubleshooting Bluetooth technology My list of paired Bluetooth devices doesnt appearClear the Connect on Power Up checkbox Cannot find files sent to me over a Bluetooth connection Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit Cant send or receive filesCant share contacts with a paired Bluetooth enabled device NFC technology How to NFC technologyAbout NFC technology Turn on or turn off NFC technologySend a file using BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry TagSend contact cards using BlackBerry Tag Send a webpage using BlackBerry TagAbout smart tags Smart tagsView, save, or delete a smart tag Create a smart tagChange a smart tag Share a smart tagDisplay a smart tag as a QR code Save a QR code as a smart tagView your list of favorite smart tags Copy Bluetooth pairing information to a writeable smart tagPlay a sound alert when NFC technology makes a connection NFC technology optionsClick Networks and Connections Near Field Communication Troubleshooting NFC technology NFC doesnt appear on the Manage Connections screenMy smartphone doesnt respond to NFC technology 297 Share media files using the media server How to Media serverMedia server About the media serverChange the display name of the media server Click Access ControlClick Preferences Click Preferences EditSmart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Change a dock profileDelete a saved dock profile How to Power and battery Power and batteryInsert the media card and battery Check the battery power level Reset your smartphoneSet your smartphone to turn on and turn off automatically Turn off your smartphoneTurn on or turn off battery saving mode About battery saving modeTurn on or turn off Application Resource Monitor Click Device Application Resource MonitorMy battery life is shorter than I expected Troubleshooting Power and batteryStorage space and media cards How to Storage space and media cardsAbout media cards Supported media cardsInsert the SIM card Turn on or turn off USB mass storage mode Click Device Storage Press the key Enable USB Mass StorageTurn on or turn off media card support Restore smartphone data from your media card Back up smartphone data to your media cardClick Continue About compression Format your media card or built-in media storageTurn on encryption About file encryptionView the amount of storage space used by media files Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Click Device Storage Related informationApplication storage on my smartphone is low Search for an item using voice enabled search How to SearchSearch Search for an itemChange the language for voice enabled search Change search optionsClick Device Search Field Description Message search criteriaDo more with your message search results View, change, or delete a saved searchSearch for text in a message, in a file, or on a webpage Troubleshooting Search Dont get any voice enabled search resultsSearch for a contact 320 How to Security SecuritySecurity basics Restoring your data Set or change your smartphone passwordLock or unlock your smartphone Set a limit for smartphone password attemptsParental Controls About Parental ControlsTurn on Parental Controls Turn off Parental Controls Change Parental ControlsAbout the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password KeeperPrevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random passwordEncryption About encrypting data and files on your smartphoneTurn on encryption Generate an encryption key Set encryption strengthClick Security Security Status Information Click Regenerate Encryption KeyAbout memory cleaning Memory cleaningSIM card Protect your SIM card with a PIN codeTurn on memory cleaning Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Memory Cleaning About certificates and certificate enrollment Certificates and PGP keysAbout PGP keys About the trust status of certificates and PGP keysDownload a personal PGP key from the PGP Universal Server Download a certificate from a certification authorityClick Add To Key Store Related information Click Security PGPSend or delete a certificate or PGP key Import certificates or PGP keys from a media cardView details for a certificate or PGP key View one type of certificate or PGP keyView the certificate chain for a certificate Click Security Advanced Security Settings CertificatesStatus indicators for certification authority profiles Change the trust status of a certificate or PGP keyPress the key Fetch Status or Fetch Chain Status Revoke a certificate or PGP key Certificate revocation reasonsPGP key revocation reasons Press the key Associate Addresses Add an email address to a certificateClear the PGP data cache Certificate serversAdd or delete a certificate server Click Security PGP Press the key Clear Universal CacheChange connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate serverKey store Change the key store passwordAbout the key store Press the key Email Server or PIN ServerChange when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataClick Security Advanced Security Settings Key Stores Clear the Allow Key Store Backup/Restore checkbox About using a smart card with your smartphoneSmart cards Change the refresh rate for certificate revocation listsTurn on two-factor authentication Import a certificate from a smart cardSelect the Lock On Card Removal checkbox Turn off smart password entry About smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkboxStore the passphrase for your smart card on your smartphone Use a certificate to authenticate your smart cardView IT policy rules that are set for your smartphone VPN settingsVerify security software manually About VPN profilesThird-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application PermissionsPress the key Apply Defaults to All Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connectionApplication Management Interaction permissions for third-party applicationsData permissions for third-party applications Troubleshooting SecurityCant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Run, view, send, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Click Device Advanced System Settings Service BookCant run or submit a diagnostic report Set a default recipient for diagnostic reportsRun, view, send, or delete a diagnostic report Reconcile email over the wireless network manually How to SynchronizationTurn on or turn off wireless email reconciliation SynchronizationManage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 361 How to Accessibility Accessibility optionsScreen accessibility options Change the display fontAudio and phone accessibility options Turn on or turn off event soundsAdd or delete a contact alert About hearing aid mode Hearing aid modeTurn on hearing aid mode Press the key Options Hearing Aid ModeAvailable voice commands Voice dialing Perform an action using a voice commandClick Typing and Input Word Substitution Typing accessibility options367 Calculator Use the calculatorConvert a measurement Glossary Root certificate TapTouch Legal notice 372 User Guide 374 User Guide