Blackberry BLACKBERRY 9981 manual Troubleshooting Ring tones, sounds, and alerts

User Guide Ring tones, sounds, and alerts

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Troubleshooting: Ring tones, sounds, and alerts

My smartphone is ringing or vibrating more times than expected

For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

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