Blackberry BLACKBERRY 9981 guide

User Guide

Applications

•If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App

World icon. Press the key > Help.

•If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.

•If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization.

Error messages: BlackBerry Device Software

"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."

Error message and cause	Possible solution

Error 101: Application error	Try the following actions:
Error 102: Java file error	•	Reset your BlackBerry smartphone.
Error 106: Graphics system error	•	If the error message still appears after you reset your smartphone, reload

	Error 205: Security service error	your BlackBerry Device Software. The reload process deletes your
	Error 205: Security service error	smartphone data.
		smartphone data.
	Error 502: Process terminated error
	Error 503: Data corruption issue
	Error 504: Data corruption issue
	Error 505: BlackBerry Device Software
	update error
	Error 507: Application file error
	Error 508: Invalid object found
	Error 512: System error
	Error 523: BlackBerry Device Software
	error
	Error 525: System error
	Error 526: Critical object missing
	Error 527: Critical object missing
	Error 529: File system corruption
	Error 532: Application error
	Error 543: Incompatible file system

249

Page 249

Image 249

Blackberry BLACKBERRY 9981 manual Error messages BlackBerry Device Software, Error message and cause Possible solution

Contents

User Guide Published 2012-09-27 SWD-20120927112645891 Contents 130 213 237 298 362 Remove the battery door Quick HelpGetting started Your smartphone Insert the SIM card Insert the media card and battery New in BlackBerry Wi-Fi callingBlackBerry Tag Smart tags Voice enabled search Mobile Hotspot modeParental Controls Public warning messages Home screen customization Bluetooth enhancementsCompass application NFC technology Visit the Setup application About switching BlackBerry smartphonesAbout BlackBerry ID Related information Important keys Right convenience key Flashing LED color descriptions Power and lock SetupIcons Application icons Messages Instant messagingApplications Personal organizer MediaFiles Social networking and mobile purchasing Sounds and alerts BlackBerry Device Software updateGames Home screen icons Message inbox icons Typing icons Battery power level iconsPhone icons Calendar icons Camera icons Your Home screenVideo camera Home screen at a glance Add a shortcut to your home screen or Favorites panel Use a picture as your smartphone wallpaperShow or hide a home screen panel Show, hide, or find an application icon Move an application icon Change where apps that you download appearChange themes Set the number of icons that appear on the home screen Change what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Smartphone model Wireless service plan and wireless service provider Wireless networkRegion Set up an email address Popular topicsFind more information Add or change your email signature About downloading apps with the BlackBerry App WorldTransfer files to and from your smartphone Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemChange your ring tone, notifiers, reminders, or alerts Press the key Copy All To Contacts View a location on a map Lock or unlock your smartphoneClick Change Sounds and Alerts Sounds for Selected Profile Turn on or turn off airplane mode Popular tipsTips Finding apps Click Device Application Management. If the app is Tips Managing indicatorsKey Mark Read Key Mark Prior Tips Doing things quickly Tips Updating your software Tips Extending battery life Battery Saving Mode when battery power level is lowKey Mark as Favorite Icon. Click Change Sounds and Alerts Click the Options icon Device Software UpdatesDelete Original Text Key Memory Use Click Security Password Tips Keeping your information safeClick Security Encryption Shortcuts Phone Shortcuts Typing with the physical keyboardKey Phone Ring Tones Audio and video files Shortcuts Media Cant make or receive calls Common troubleshootingPictures Camera and video camera Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Email messages arent reconciling over the wireless network Organizer data isnt synchronizing over the wireless network Cant pair with a Bluetooth enabled deviceMedia player screen closes User Guide Tips Doing things quickly Tips and shortcuts Tips Extending battery life Key Show All Tips Finding apps Key Memory Use Tips Freeing space to optimize your smartphones performance Tips Updating your software Tips Keeping your information safeKey Options Message Display and Actions Tips Managing indicators Application Management Shortcuts Phone Shortcuts Messages A messageYour message inbox Shortcuts Files and attachments Move around your message inboxA spreadsheet A presentation Shortcuts Typing with the physical keyboard Shortcuts Media Shortcuts Browser Shortcuts Search On a webpageMove around a webpage Shortcuts Calendar Shortcuts Maps Cant use a shortcut Troubleshooting Shortcuts How to Phone PhonePhone at a glance Phone icons Find your phone number Phone basicsMake a call Answer or end a call Change your ring tone, notifiers, reminders, or alerts Answer a second call Switch applications during a call Dial using numbers or lettersMute a call Place a call on hold About emergency calls and Emergency Callback Mode About using a headsetEmergency calls Make an emergency call Adjust the volume VolumeChange the default volume for calls Improve sound quality during a call Speed dial Set up speed dial for a contactCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key Start or stop forwarding calls About call forwardingAdd, change, or delete a call forwarding number Press the key Options Call Forwarding Fixed dialing and smart dialing Change the call blocking passwordAbout call blocking Block or stop blocking calls Add, change, or delete a contact in your fixed dialing list Turn on fixed dialingAbout smart dialing Press the key Options FDN Phone List Conference calls Set the default country code and area codeSet options for dialing extensions About conference calls Create a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Leave a conference call Call logsAbout call logs Send a call log Add, change, or delete call log notes Multiple phone numbersView or hide call logs in the Messages application About multiple phone numbers Switch the active phone number Phone optionsTurn on or turn off dialing from the lock screen Press the key Options In-call Settings Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster Press the key Status Last Call or Total Calls Clear Timer Reset a call timerChange how you answer calls with a headset About TTY support Set up your voice mail Set up automatic dialing for voice mail accessVoice mail Troubleshooting Phone Some features arent available on my smartphoneCheck your voice mail Feature availability Cant check my voice mail Click Device Advanced System Settings SIM CardCant block calls Cant change the number of times that my smartphone rings Cant make calls using a voice command My headset makes calls instead of my smartphonePress the key Edit SIM Phone Number How to Voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commands Available voice commands Troubleshooting Voice commands Turn off choice lists for voice commandsClick Typing and Language Language User Guide How to Messages application MessagesMessages at a glance Search for messages Show or hide messages from the Messages application Hide filed and sent messages from the Messages applicationView or hide call logs in the Messages application Press the key Options Message Display and Actions Hide the new or unread message indicator Change how you group email messagesClick Display Message Categorization Set how long your smartphone stores messages Turn off the delete message or read message promptChange options for spell check Set up an email address Reconcile email over the wireless network manuallyChange options for your personal email account Check spelling Compose and send an emailSave a message Press the key Options Email Account Management Blind carbon copy a contact Attach a contact card to a messageAttach a file to an email View an address instead of a display name Viewing and replying to email View saved messagesReply to or forward an email or PIN message Delete the original text from a reply message Organizing your email inbox Delete a message Change options for Html emailMark a message as read or unread Press the key Options Email Preferences Filter email by sender or subject Add, change, or remove a flagAdd, move, rename, or delete an email folder File an email View filed messages Email SetupEmail filters About email filters Create an email filter Option Description Options for email filters Change, prioritize, or delete an email filter Turn on an email filter Turn on or turn off wireless email reconciliation Press the key Options Email ReconciliationPress the key Purge Deleted Items Change the Delete On field to Mailbox & Handheld Stop forwarding email to your smartphoneClear the Send Email to Handheld checkbox Clear the Save Copy In Sent Folder checkbox Add or remove a Google Mail star Google Mail About Google Mail on your smartphoneApply or remove a Google Mail label View Google Mail messages with a specific label Preview more of grouped email messages Create or delete a Google Mail labelArchive a Google Mail message or conversation Move archived Google Mail messages to your message inbox About text messages Text messagesCompose and send a text message Press the key Compose Text Message Add an appointment to your calendar from a text message Reply to or forward a text message Cell broadcasting About cell broadcasting Delete the history from a text messageTurn on cell broadcasting Key Clear Conversation Public warning systems Click Device Advanced System Settings Cell BroadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Unsubscribe from public warning messages PIN messagesAbout PIN messages Find your PIN Change the display color of PIN messages Create a link for a PIN Attachments How to Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachment Open a link in a file or an attachment Send a fileSet font options for a file or an attachment View properties for a file Add to Contacts Update Contact Contact cards About contact cardsSave a contact card from a message Security options for messages Question mark appears on a slideBlock incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall About signing and encrypting messages Click Retrieve Certificate or Retrieve PGP Key Click Add To Key Store Attachment indicators in S/MIME and PGP protected messages Mime and PGP protected message status Encryption status indicators Click Security S/MIME or PGP Mime and PGP protected message options About message classifications Click Device Advanced System Settings Default Services Press the key Change Security Level Change the size of S/MIME or PGP indicators in messages Cant open an attachment in an encrypted message Troubleshooting S/MIME and PGP protected messages Encrypt a message using IBM Lotus Notes native encryption Troubleshooting Messages application Some messages no longer appear on my smartphone Number of new or unread messages is different than I expect Related information Feature availability Email messages arent reconciling over the wireless network Troubleshooting Email Html email messages dont appear correctly Troubleshooting Text messagesSome email folders appear dimmed Email filters arent working correctly Im not receiving text messages Cant turn on cell broadcastingCant attach a file to a text message How to Files Files and attachmentsFile basics Search for a file that is saved on your smartphone Send a file Managing files and attachments Copy, move, rename, or delete a fileHide a file or folder View the table of contents in a document View a hidden file or folderView tracked changes in a document Move around a spreadsheet View the content of a cellChange the size of a column Set display options for a spreadsheet Switch slides Switch presentation viewsRotate or zoom in to or out from a slide Save a slide Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media How to MediaMedia file basics Play a media file Improve sound quality for media files Amplify the volume using the audio boost feature Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcutsTurn on or turn off media card support Sort media files About transferring and synchronizing filesTransfer files to and from your smartphone Supported audio and video file formats and extensions Receive a media file using Bluetooth technology Supported picture file extensions Shuffle or repeat songs MusicCreate a standard or an automatic playlist Song , Playlist , Album , or All Songs Add the song that is playing to a playlist VideosMove or delete a song in a playlist Rename or delete a playlist Keep backlighting on when you play a video Video cameraDisplay closed captions in videos Record a video Change the video camera scene modeTurn on or turn off video lighting Turn on or turn off auto focus Reduce blurriness in the videos that you take CameraChange the location for storing videos that you take Camera at a glance Change the flash setting for pictures that you take Take a picturePress the Right Convenience key Change the size of pictures that you take Change the camera scene modeGeotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take Zoom, pan, or rotate a picture Pictures View pictures as a slide show Save a picture from a text message or a webpageChange your slide show options View pictures in list view or thumbnail view Voice notes Troubleshooting MediaCreate a picture folder Record a voice note Cant open media files Cant save media files Receive an error message after I rotate a picture Flash or video light dims or turns offSome pictures that I take are blurry My smartphone isnt using the correct ring tone or wallpaper Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsIcons for sound and alert profiles About ring tones, sounds, and alerts Add or delete a custom sound profile Silence your smartphone Add or delete a contact alert Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts How to Browser BrowserBrowser at a glance Browser basics Open, close, or switch between tabsBrowsing the Internet Browse the Internet Zoom in to or out from a webpage View your browser history Search for text in a message, in a file, or on a webpageMove back, move forward, or refresh a webpage Return to the browser home Close the browser Play a media file on a webpageOpen, play, or download a file from a webpage Send a web address, link, or picture Browser bookmarksSend a link or picture from a webpage About bookmarks for webpages Send a bookmark for a webpage Change or delete a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Browser options Change your default search engineChange your browser home page or start Change the font size for text on webpages Add a search engine from a website Web Content section, change the Default text encoding fieldSet the character encoding for all webpages Stop blocking pop-ups on webpages Delete browsing information Delete browser historyTurn off cookies in the browser Closing Browser on Escape checkbox Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Manage browser securityTo Allow Weak Add a trusted content server Browser pushAbout browser push RSS feeds Click Device Advanced System Settings Browser PushBrowser push options Turn off browser push Turn on browser shortcuts Tips BrowserShortcuts Browser Add an RSS feed from the browser 177 Cant open a new tab Troubleshooting BrowserCannot play a song or video on a web No browser is available on my smartphone Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone data Select the Wireless Synchronization checkbox Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage data synchronization conflicts Calendar basics Switch calendar viewsGo to a specific date in the calendar Schedule a meeting or an appointment Set an alarm in the calendar Switch calendarsMeetings View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Click Invite Attendee, Change Attendee, or Remove Attendee Change how the calendar is displayed Calendar optionsChange options for reminders Change options for multiple calendars Conference call meetings Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your computer Create a conference call meeting from your smartphoneEnter a conference call meeting Example Calendar shortcuts Tips CalendarSave your conference call information Press the key Options Conference Calling Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Cant enter a conference call with the Join Now option Enter a conference call meeting How to Contacts ContactsContact basics Add a pause or a wait to a phone number Create a custom contact fieldChange or delete a contact Click Add Pause or Add Wait Search for a contact Change or delete a SIM card contactSave Key Delete All Change or delete a contact picture Add a contact picture for caller IDAbout categories Select Picture Synchronizing contacts Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Synchronize organizer data over the wireless network Personal distribution lists Create a personal distribution listChange or delete a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact lists View the number of contacts stored on your smartphone Change the display options for contactsSort contacts or tasks Change how contact names appear in Remote Lookup results Contact list field data isnt appearing on my computer Troubleshooting Contacts My contact pictures keep changing Clock How to ClockSet the date and time Display a second time zone on the clock Change the clock face Turn on the alarm Silence the alarm Set options for bedside clock modeTurn on bedside clock mode Use the timer Change timer notification optionsUse the stopwatch Time on my smartphone isnt correct Troubleshooting Clock Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Change the status of a task Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Synchronizing tasks and memosAbout synchronization and reconciliation About backing up and restoring smartphone data About synchronization conflictsManage data synchronization conflicts About categories Categorize a contact, task, or memoCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Typing input methods Type a symbolHighlight, cut, copy, or paste text About typing input methods Turn on or turn off trackpad sounds Type text using the predictive input methodChange your typing style Find more information about typing in other languages Set the touch screen sensitivity Set the trackpad sensitivitySet the cursor speed Click Typing and Language Touchscreen Sensitivity Word substitution Custom dictionaryAdd, change, or delete a word in the custom dictionary Stop adding items automatically to the custom dictionary Create a word substitution entry Undo a word substitution changeChange or delete a word substitution entry Turn off word substitution Spelling checker Change options for checking spellingClick Typing and Language Spell Check Troubleshooting Typing Cant check spellingHave no Advanced Style Options Change the default currency symbol How to KeyboardKeyboard Assign an application to a convenience key Turn on key tones No application opens when I press a Convenience key Troubleshooting Keyboard Language How to LanguageAbout typing input languages Add a language to your smartphone Change an input or display language Use a shortcut for switching typing input languagesKeys field to Alt-Enter Shortcut Keys field to Shift-Space Troubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Screen display How to Screen displayUse a picture as your smartphone wallpaper Set options for backlighting About organizing application icons Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked Turn off pop-up menus Turn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen display ThemesAbout themes No application opens when I press a Convenience key Troubleshooting Screen displayPop-up menu appears when I touch the screen My display changed Set the touch screen sensitivity Click Device Location Settings How to GPS technologyGPS technology Turn off location aiding or location data Set the GPS receiver that you use to track your movement Prevent others from tracking your locationGet your GPS location Cant use GPS technology Troubleshooting GPS technology Compass How to CompassAbout the compass View location on a map from the compass Calibrate the compass manually Change options for the compassIm not receiving an accurate reading from the compass Maps How to MapsMap basics Get directions Send a location View an address on a map using a linkCopy a location Zoom in to or out from a map Pan a map Map favoritesAdd a location to your list of favorites View your favorite locations on a map Promotions and coupons Delete a location from your list of favoritesFind promotions near you Change the units of measure for maps Personalize MapsView a coupon or a Groupon offer View more promotion details Keep backlighting on when you track your movement Change the font settings for mapsClick Set Global Map Services Change the Backlight Timeout When Battery Level field Troubleshooting Maps How to Applications ApplicationsAbout multitasking Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application Management Delete an application Troubleshooting ApplicationsView the size of an application database Deleted an app that I want back Error message and cause Possible solution Error messages BlackBerry Device Software 250 Click Install update Related information How to BlackBerry ID BlackBerry IDCreate a BlackBerry ID Change your BlackBerry ID information Update the BlackBerry Device Software How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Key View Result Downgrade Click Device Software Updates Troubleshooting BlackBerry Device Software My smartphone responds slowly or freezes How to Mobile network Manage ConnectionsMobile network Roaming About roaming and international roaming Turn on or turn off airplane mode Switch wireless networks manually Turn on or turn off data service or set roaming optionsClick Networks and Connections Mobile Network Highlight a wireless network Press the key Delete 261 Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageChange the order of preferred networks Indicator Description Wireless coverage indicators Error messages Data service unavailable Description Troubleshooting Mobile networkPossible solutions Cant connect to the mobile network How to Wi-Fi technology Wi-Fi technology Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi networkConnect to a Wi-Fi network manually Click Wi-Fi Network Click Wi-Fi Network Saved Wi-Fi Networks Turn on or turn off the prompt that appears for hotspotsClick Save and Connect Related information Ssid Options for saved Wi-Fi networks Common options WEP options WPA/WPA2 Personal optionsWPA/WPA2 Enterprise options Wi-Fi calling About Wi-Fi calling Install a root certificate on your smartphoneChange your Wi-Fi calling preferences Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications Set options for Wi-Fi diagnostic reports About using Wi-Fi with VPN and software tokens Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology My smartphone drops calls made using Wi-Fi calling How to Mobile Hotspot mode Mobile Hotspot modeMobile Hotspot mode basics About Mobile Hotspot mode Mobile Hotspot mode options Stop connected devices from exchanging dataView information about your mobile hotspot Change your mobile hotspot name About using Bluetooth technology in Mobile Hotspot modeView information about a connected device Click Networks and Connections Mobile Hotspot Connections Submit a Mobile Hotspot diagnostic report Troubleshooting Mobile Hotspot modeCant use my smartphone as a mobile hotspot Cant connect multiple devices to my mobile hotspot How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitSend a file Rename or delete a paired Bluetooth enabled device Send contact cards using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Make your smartphone discoverable Bluetooth profiles Bluetooth technology options Wireless Bypass Turn off a Bluetooth profile Turn off or turn on the Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneRestrict outgoing calls Change the Contacts Transfer field Turn off automatic reconnection to Bluetooth enabled devices Turn off the prompt that appears when connecting or pairing Troubleshooting Bluetooth technology My list of paired Bluetooth devices doesnt appearClear the Connect on Power Up checkbox Cannot find files sent to me over a Bluetooth connection Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit Cant send or receive files Cant share contacts with a paired Bluetooth enabled device NFC technology How to NFC technologyAbout NFC technology Turn on or turn off NFC technology Send a file using BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry TagSend contact cards using BlackBerry Tag Send a webpage using BlackBerry Tag About smart tags Smart tagsView, save, or delete a smart tag Create a smart tag Change a smart tag Share a smart tagDisplay a smart tag as a QR code Save a QR code as a smart tag View your list of favorite smart tags Copy Bluetooth pairing information to a writeable smart tag Play a sound alert when NFC technology makes a connection NFC technology optionsClick Networks and Connections Near Field Communication Troubleshooting NFC technology NFC doesnt appear on the Manage Connections screenMy smartphone doesnt respond to NFC technology 297 Share media files using the media server How to Media serverMedia server About the media server Change the display name of the media server Click Access ControlClick Preferences Click Preferences Edit Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Change a dock profileDelete a saved dock profile How to Power and battery Power and battery Insert the media card and battery Check the battery power level Reset your smartphoneSet your smartphone to turn on and turn off automatically Turn off your smartphone Turn on or turn off battery saving mode About battery saving modeTurn on or turn off Application Resource Monitor Click Device Application Resource Monitor My battery life is shorter than I expected Troubleshooting Power and battery Storage space and media cards How to Storage space and media cardsAbout media cards Supported media cards Insert the SIM card Turn on or turn off USB mass storage mode Click Device Storage Press the key Enable USB Mass StorageTurn on or turn off media card support Restore smartphone data from your media card Back up smartphone data to your media cardClick Continue About compression Format your media card or built-in media storage Turn on encryption About file encryption View the amount of storage space used by media files Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Click Device Storage Related information Application storage on my smartphone is low Search for an item using voice enabled search How to SearchSearch Search for an item Change the language for voice enabled search Change search optionsClick Device Search Field Description Message search criteria Do more with your message search results View, change, or delete a saved searchSearch for text in a message, in a file, or on a webpage Troubleshooting Search Dont get any voice enabled search resultsSearch for a contact 320 How to Security SecuritySecurity basics Restoring your data Set or change your smartphone password Lock or unlock your smartphone Set a limit for smartphone password attempts Parental Controls About Parental ControlsTurn on Parental Controls Turn off Parental Controls Change Parental Controls About the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Prevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random password Encryption About encrypting data and files on your smartphoneTurn on encryption Generate an encryption key Set encryption strengthClick Security Security Status Information Click Regenerate Encryption Key About memory cleaning Memory cleaningSIM card Protect your SIM card with a PIN code Turn on memory cleaning Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Memory Cleaning About certificates and certificate enrollment Certificates and PGP keysAbout PGP keys About the trust status of certificates and PGP keys Download a personal PGP key from the PGP Universal Server Download a certificate from a certification authorityClick Add To Key Store Related information Click Security PGP Send or delete a certificate or PGP key Import certificates or PGP keys from a media cardView details for a certificate or PGP key View one type of certificate or PGP key View the certificate chain for a certificate Click Security Advanced Security Settings Certificates Status indicators for certification authority profiles Change the trust status of a certificate or PGP keyPress the key Fetch Status or Fetch Chain Status Revoke a certificate or PGP key Certificate revocation reasonsPGP key revocation reasons Press the key Associate Addresses Add an email address to a certificate Clear the PGP data cache Certificate serversAdd or delete a certificate server Click Security PGP Press the key Clear Universal Cache Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key store Change the key store passwordAbout the key store Press the key Email Server or PIN Server Change when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataClick Security Advanced Security Settings Key Stores Clear the Allow Key Store Backup/Restore checkbox About using a smart card with your smartphoneSmart cards Change the refresh rate for certificate revocation lists Turn on two-factor authentication Import a certificate from a smart cardSelect the Lock On Card Removal checkbox Turn off smart password entry About smart password entryPrerequisites Using authentication certificates Clear the Smart Password Entry checkbox Store the passphrase for your smart card on your smartphone Use a certificate to authenticate your smart card View IT policy rules that are set for your smartphone VPN settingsVerify security software manually About VPN profiles Third-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application Permissions Press the key Apply Defaults to All Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Application Management Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Forgot the PIN for Parental Controls Run, view, send, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Click Device Advanced System Settings Service Book Cant run or submit a diagnostic report Set a default recipient for diagnostic reports Run, view, send, or delete a diagnostic report Reconcile email over the wireless network manually How to SynchronizationTurn on or turn off wireless email reconciliation Synchronization Manage email reconciliation conflicts About backing up and restoring smartphone data Troubleshooting Synchronization 361 How to Accessibility Accessibility optionsScreen accessibility options Change the display font Audio and phone accessibility options Turn on or turn off event soundsAdd or delete a contact alert About hearing aid mode Hearing aid modeTurn on hearing aid mode Press the key Options Hearing Aid Mode Available voice commands Voice dialing Perform an action using a voice command Click Typing and Input Word Substitution Typing accessibility options 367 Calculator Use the calculatorConvert a measurement Glossary Root certificate TapTouch Legal notice 372 User Guide 374 User Guide