Blackberry BLACKBERRY 9981 manual Service books and diagnostic reports, All Related information

User Guide Service books and diagnostic reports

Service books and diagnostic reports

Run, view, send, or delete a diagnostic report

To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report.

1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

•To run a report, press the key > Run.

•To view a diagnostic report, highlight a report. Press the key > View Report.

•To send a diagnostic report, highlight a report. Press the key > Email Report or PIN Report.

• To delete a diagnostic report or all diagnostic reports, highlight a report. Press the	key > Delete or Delete
All.

Related information

I can't run or submit a diagnostic report, 355

Accept, delete, or restore a service book

Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.

1.On the home screen or in a folder, click the Options icon.

2.Click Device > Advanced System Settings > Service Book.

3.Highlight a service book.

4.Press the key.

•To accept a service book, click Accept.

•To delete a service book, click Delete.

354