User Guide

Quick Help

Organizer data isn't synchronizing over the wireless network

Try the following actions:

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the >

Devices Properties. Clear the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 282

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

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Blackberry BLACKBERRY 9981 manual Organizer data isnt synchronizing over the wireless network, Media player screen closes