Troubleshooting

Getting Support

74Support through Remote Management

75Finding the contact information for service

75Requesting service

Diagnosing the TV operation

There Is a Problem with the Picture

76 Testing the picture

I Can't Hear the Sound Clearly

79 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

86Before using the recording and Schedule Recording functions

88Before using the Timeshift function

Supported broadcasting audio options

Supported Resolutions for UHD Input Signals

89If HDMI UHD Color is set to Off

89If HDMI UHD Color is set to On

Read Before Using Voice Interaction

90 Precautions for Voice Interaction

90 Requirements for using Voice Interaction

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

94Limitations on use of Photo, Video, and Music files

95Supported external subtitles

95Supported internal subtitles

96Supported image formats and resolutions

96Supported music formats and codecs

97Supported video codecs

Read After Installing the TV

100Picture sizes and input signals

101Installing an anti-theft lock

101 Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported Resolutions)

103IBM

103MAC

104VESA DMT

Supported Resolutions for Video Signals

105 CEA-861

Read Before Using Bluetooth Devices

106 Restrictions on using Bluetooth

Buttons and Functions

107Buttons and functions available while playing multimedia content

109Buttons and functions available while using sports mode

110Buttons and functions available while recording a programme or Timeshift

Licence