The TV Won't Connect to the Internet

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

The problem

Try this!

 

The TV cannot connect

Make sure the TV has a network connection (

Settings Network

to your network or apps

Network Status).

 

(for Internet compatible

 

Contact your Internet service provider.

 

models only).

 

 

 

 

 

 

The wireless network

Confirm your wireless modem/router is on and connected to the Internet.

connection failed.

 

 

 

 

 

Position your wireless router, modem router, or access point in a central location.

 

Avoid putting it in a corner.

 

 

Use a wireless repeater to get an instant boost in your wireless signal strength.

The wireless network

Place the repeater halfway between your wireless router and your TV.

The most common wireless technology, 802.11g (wireless-G), operates at a

signal is too weak.

 

frequency of 2.4 GHz. This frequency is widely used by many cordless phones,

 

microwave ovens, baby monitors, garage doors, and other wireless devices. Reduce

 

interference by not using or turning off wireless devices that use the 2.4 GHz

 

frequency. Instead, use devices that communicate via the 5.0 GHz frequency.

 

 

 

 

Check the network connection status (

Settings Network Network

The software update over

Status).

 

the Internet has failed.

If the TV is not connected to a network, connect to a network.

 

The upgrade stops if you already have the latest software version.

 

 

 

The Schedule Recording/Timeshift Function Isn't Working

When Timeshift or Schedule Recording aren't working, these steps may help resolve the problem.

The problem

Try this!

 

 

Schedule Recording cannot

Check if there is a USB device connected to the TV.

Recording will automatically stop if the signal becomes too weak. The Timeshift

be used.

function will not work if there isn't enough storage space on the USB device.