The problem | Try this! |
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The Broadcasting option | Broadcasting is only available when the Source is set to TV. | ||
The Broadcasting menu cannot be accessed while you watch TV using a cable or | |||
has been deactivated. | |||
satellite box. |
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The settings are lost after | If the Usage Mode is set to Retail Mode, the TV's audio and video settings are | ||
automatically reset every 5 minutes. | |||
5 minutes or every time | |||
Change the Usage Mode ( | Settings System Expert Settings Usage | ||
the TV is turned off. | |||
Mode) to Home Mode. |
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| Check the cable connections and reconnect them. | ||
There is an intermittent | Loss of audio or video can be caused by using overly rigid or thick cables. | ||
loss of audio or video. | Make sure the cables are flexible enough for long term use. If you are mounting the | ||
| TV to a wall, we recommend using cables with | ||
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There are small particles | This is part of the product’s design and is not a defect. | ||
on the TV's bezel. | |||
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PIP is available only when an external device is connected with an HDMI or
The PIP is not available. Component cable. Note that the function is unavailable when the Smart Hub is active or the Sports Mode is On.
A POP (TV’s internal | Change the Usage Mode ( | Settings System Expert Settings Usage | |
banner ad) appears on | |||
Mode) to Home Mode. |
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the screen. |
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The TV is making a | The expansion and contraction of the TV's outer casing may cause a popping noise. | ||
popping noise. | This does not indicate a product malfunction. The TV is safe to use. | ||
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| Your TV utilises | ||
| Depending on the TV's brightness level, the TV may seem slightly noisier than a | ||
The TV is making a | conventional TV. |
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Your TV has undergone strict quality control procedures that meet our demanding | |||
humming noise. | |||
performance and reliability requirements. | |||
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| Some noise coming from the TV is considered normal and is not an acceptable | ||
| cause for an exchange or refund. |
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