The problem | Try this! |
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| Store displays are all tuned to digital, HD (high definition) channels. | |
| If you have an analogue cable/set top box, upgrade to a digital set top box. Use | |
| HDMI cable to deliver HD (high definition) picture quality. | |
The TV image does | Many HD channels are upscaled from SD (Standard Definition) content. Look for a | |
not look as good as it | channel that is broadcasting true HD content. |
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did in the store. | ●● Cable/Satellite Subscribers: Try HD channels from the channel lineup. | |
| ●● Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto | |
| Tuning function. |
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| Adjust the cable/satellite box's video output resolution to 1080i or 720p. | |
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| The compression of video content may cause picture distortions, especially in fast | |
| moving pictures from sports programmes and action movies. | |
The picture is | A weak or bad quality signal can cause picture distortions. This is not an issue with | |
distorted. | the TV. |
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| Mobile phones used close to the TV (within 1m) may cause noise in analogue and | |
| digital channels. |
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| Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, | |
The colour is poor | and Colour settings. |
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or the picture is not | See if Energy Saving (menu More System | Eco Solution Energy Saving) |
bright enough. | has been enabled. |
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| Try resetting the picture. (menu More Picture | Reset Picture) |
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There is a dotted line | Change Picture Size to 16:9. |
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on the edge of the |
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Change the cable/satellite box resolution. |
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screen. |
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"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"" If the problem persists, check the signal strength or refer to the external device’s user manual.