I Can't Hear the Sound Clearly

Testing the sound

menu More Support Self Diagnosis Sound Test Try Now

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem

Try this!

 

 

There is no sound or

Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)

connected to your TV.

the sound is too low at

Make sure that the TV and stand are properly aligned, according to the method

maximum volume.

of installation.

 

 

 

 

Be sure to press the menu, and then select Speaker List TV Speaker.

 

If you are using an external device, check the device’s audio output option. (For

 

example, you may need to change your cable box’s audio option to HDMI if the

The picture is good but

box connected to your TV is using an HDMI cable.)

To listen to the computer sound, connect the external speaker to the computer’s

there is no sound.

audio output connector.

 

 

If your TV has a headphone jack, make sure there is nothing plugged into it.

 

Reboot the connected device by disconnecting and then reconnecting the

 

device’s power cable.

 

 

 

Make sure that the audio cable is connected to the correct audio output

 

connector on the external device.

 

For antenna or cable connections, check the signal information. A low signal

 

level may cause sound distortions.

 

Run Sound Test (menu More Support Self Diagnosis Sound Test).

The speakers are making

The speakers may play different sounds, depending on whether the stand is

an odd sound.

installed. If the TV is installed without the stand, insert the rubber stoppers into

 

the screw holes in the stand.

 

●● If the TV is installed with the stand and the screw holes in the stand are not

 

covered by rubber stoppers, sound may be fuzzy and indistinct.

 

●● Do not misplace the rubber stoppers when the TV is installed with the stand.

 

●● Make sure that the TV is installed on a flat surface.