There Is a Problem with the Picture
Testing the picture
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Support 
Self Diagnosis 
Picture Test Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high definition picture you can examine for flaws or faults.
The problem |
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| If your Samsung Television is flickering or dimming sporadically, you may need to | |||||||||
Flickering and | disable some of the energy efficiency features. Disable Energy Saving (menu | |||||||||
Dimming | More | System | Eco Solution | Energy Saving) or Eco Sensor (menu | More | |||||
| System Eco Solution | Eco Sensor). |
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| If the colour on your Samsung television screen is not correct or the black and | |||||||||
| white colours are off, run Picture Test (menu | More | Support | Self Diagnosis | ||||||
| Picture Test). |
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Screen Colour | If the test results indicate that the problem is not caused by the TV, do the |
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| ●● Confirm that the TV's video input connectors are connected to the correct | |||||||||
| external device video output connectors. |
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| If the colours on your Samsung TV are correct but just a little too dark or bright, | |||||||||
Screen Brightness | try adjusting the following settings first. |
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●● Go to the Picture menu and adjust the Backlight, Contrast, Brightness, |
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| Sharpness, Colour, and Tint (G/R) settings. |
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Ghosting, Blurring, or | If you notice ghosting or blurring on the screen, use the Auto Motion Plus |
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function(menu | More Picture | Picture Options | Auto Motion Plus) to | |||||||
Juddering | ||||||||||
resolve the issue. |
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| If your Samsung TV appears to turn off by itself, try disabling some of the TV's | |||||||||
| energy efficiency functions. See if Sleep Timer (menu | More | System | Time | ||||||
Unwanted Powering | Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off | |||||||||
after a specified period of time. If the Sleep Timer has not been enabled, see if No | ||||||||||
Off | ||||||||||
Signal Power Off (menu | More | System | Eco Solution No Signal Power | |||||||
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| Off) or Auto Power Off (menu | More System Eco Solution | Auto Power | |||||||
| Off) has been enabled and disable them. |
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| When the TV is turned on, the remote control receiver flashes 5 times before the | |||||||||
| screen turns on. |
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| If you are having problems powering on your Samsung television, there are a | |||||||||
Problems Powering On | number of things to check before calling the service department. Confirm that the | |||||||||
TV's power cord is connected correctly at both ends and that the remote control | ||||||||||
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| is operating normally. Make sure that the antenna cable or cable TV cable is firmly | |||||||||
| connected. If you have a cable/satellite box confirm that it is plugged in and turned | |||||||||
| on. |
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Unable to find a | If your TV is not connected to a cable box or satellite box, run Setup (menu |
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Channel | More | System | Setup) or Auto Tuning (Broadcasting Auto Tuning). |
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