I am having trouble launching/using apps.

The Problem

Try this!

 

 

I launched an app,

 

but it's in English.

Languages supported by the app may be different from the user interface language.

How can I change the

The ability to change the language depends on the service provider.

language?

 

 

 

My application is not

Check with the service provider.

working.

Refer to the help section on the application service provider's website.

 

 

My file won't play.

The Problem

Try this!

 

 

Some files can't be

This problem may occur with high-bitrate files. Most files can be played back, but

played.

you might experience problems with high-bitrate files.

 

 

I want to reset the TV.

Reset

Path

Description

 

 

 

 

Support > Self Diagnosis

Reset Picture, Sound, Channel, Smart Hub, and all other

Reset Settings

settings except for the network settings to their factory

> Reset

 

default settings.

 

 

 

 

 

Resetting Smart

Smart Hub > Reset

Reset all saved information relating to Samsung accounts

and linked service accounts, as well as Smart Hub service

Hub

Smart Hub

agreements and applications.