The Problem

Try this!

 

 

The settings are lost

If the Use Mode is set to Store Demo, the TV's audio and video settings are

after 5 minutes or every

automatically reset every 5 minutes.

time the TV is turned off.

Change the Use Mode (Support > Use Mode) to Home Use.

 

 

 

Check the cable connections and reconnect them.

There is an intermittent

Loss of audio or video can be caused by using overly rigid or thick cables.

loss of audio or video.

Make sure the cables are flexible enough for long term use. If you are mounting

 

the TV to a wall, we recommend using cables with 90-degree connectors.

 

 

There are small particles

This is part of the product’s design and is not a defect.

on the TV's bezel.

 

 

 

The PIP menu is not

PIP functionality is only available when you are using an HDMI or Component

available.

source.

 

 

A POP (TV’s internal

 

banner ad) appears on

Change the Use Mode (Support > Use Mode) to Home Use.

the screen.

 

 

 

The TV is making a

The expansion and contraction of the TV's outer casing may cause a popping

popping noise.

noise. This does not indicate a product malfunction. The TV is safe to use.

 

 

 

Your TV utilises high-speed switching circuits and high levels of electrical

 

current. Depending on the TV's brightness level, the TV may seem slightly

The TV is making a

noisier than a conventional TV.

Your TV has undergone strict quality control procedures that meet our

humming noise.

demanding performance and reliability requirements.

 

 

Some noise coming from the TV is considered normal and is not an acceptable

 

cause for an exchange or refund.