Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update

now or Auto update functions on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

 

 

The TV is not powered

Make sure that the power cord is connected and that the remote

on.

has live batteries and is functioning properly. If the power cord is

 

properly connected and the remote control is operating normally,

 

there might arise a problem with the antenna cable connection,

 

or the cable/set-top box might not be turned on. Check the

 

antenna connection or turn on the cable/set-top box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the

 

TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the Pbutton on the TV to make sure that the

 

problem is not with the remote. If the TV turns on, refer to “The

 

remote control does not work” below.

 

 

Issues

Solutions and explanations

 

 

There is no picture/

Check the cable connections. Remove and reconnect all cables

video.

connected to the TV and external devices.

 

Set the video outputs of your external devices (Cable/set-top

 

box, DVD, Blu-ray etc) to match the TV's input connections. For

 

example, if an external device’s output is HDMI, connect it to an

 

HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting

 

the device's power cable.

 

 

The remote control

Replace the remote control batteries. Make sure that the

does not work.

batteries are installed with their poles (+/–) in the correct

 

direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

 

 

The Cable or set-top

Programme the cable or set-top box remote control to operate

box remote control

the TV. Refer to the Cable or set-top box user manual for the

doesn’t turn on/off

SAMSUNG TV code.

the TV or adjust the

 

volume.

 

 

 

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