Samsung UA55JS9000KXSQ, UA65JS9000KXSK, UA65JS9000KXSQ, UA65JS9000KXZN, UE48JS9000LXXH, UE48JS9000LXXN, UE48JS9000TXRU, UE48JS9000TXXC, UE48JS9000TXXU, UE48JS9000TXZF, UE48JS9000TXZT, UE48JS9002TXXH, UE48JS9005QXXE, UE48JS9080QXZG, UE48JS9090QXZG, UE55JS9000LXXH, UE55JS9000LXXN, UE55JS9000TXRU, UE55JS9000TXTK, UE55JS9000TXXC, UE55JS9000TXXU, UE55JS9000TXZF, UE55JS9000TXZT, UE55JS9002TXXH, UE55JS9005QXXE, UE55JS9080QXZG, UE55JS9090QXZG, UE65JS9000LXXH, UE65JS9000LXXN, UE65JS9000TXRU, UE65JS9000TXTK, UE65JS9000TXXC, UE65JS9000TXXU, UE65JS9000TXZT, UE65JS9002TXXH, UE65JS9005QXXE, UE65JS9080QXZG, UE65JS9090QXZG, UE65JS9500LXXH, UE65JS9500LXXN, UE65JS9500TXRU, UE65JS9500TXXC, UE65JS9500TXXU, UE65JS9500TXZF, UE65JS9500TXZT, UE65JS9502TXXH, UE65JS9505QXXE, UE65JS9580QXZG, UE65JS9590QXZG, UE78JS9500LXXH, UE78JS9500LXXN, UE78JS9500TXRU, UE78JS9500TXTK, UE78JS9500TXXC, UE78JS9500TXXU, UE78JS9500TXZF, UE78JS9500TXZT, UE78JS9502TXXH, UE78JS9505QXXE, UE78JS9580QXZG, UE78JS9590QXZG, UE82S9WALXXH, UE82S9WAQXXE, UE82S9WAQXZG, UE82S9WATXRU, UE82S9WATXXC, UE82S9WATXXH, UE88JS9500LXXH, UE88JS9500LXXN, UE88JS9500TXRU, UE88JS9500TXXC, UE88JS9500TXXU, UE88JS9500TXZF, UE88JS9500TXZT, UE88JS9502TXXH, UE88JS9505QXXE, UE88JS9580QXZG, UE88JS9590QXZG My Computer Won't Connect, I Can't Connect to the Internet

My Computer Won't Connect

The problem	Try this!

The "Mode Not

Supported" message Set your PC’s output resolution so it matches a resolution supported by the TV. appears.

The video is OK but	If you are using an HDMI connection, check the audio output setting on your PC.
there is no audio.	If you are using an HDMI-to-DVI cable, a separate audio cable is required.

I Can't Connect to the Internet

	The problem	Try this!

	The wireless network	Confirm your wireless modem/router is on and connected to the Internet.
	connection failed.
	connection failed.

	The software update	Check the network connection status ((MENU/123) MENU Network
	The software update	Network Status).
	over the Internet has	Network Status).
	over the Internet has	If the TV is not connected to a network, connect to a network.
	failed.
	failed.	The upgrade stops if you already have the latest software version.

Contents

Page Quick Guides Connections Remote Control and Peripherals Smart Features TV Viewing Picture and Sound System and Support Troubleshooting Precautions and Notes Using Smart Hub Connecting to the Internet Setting up Smart Hub Welcome to Smart Hub Using Smart Hub Page Page Controlling the TV with Your Motion Setting up Motion Control Controlling the TV using motions Page Page Improving the Viewing Experience of Sports Events Activating Sports Mode Editing Channels Running the Edit Channel function Rearranging or deleting channels Playing Multiple Screens Connecting an Antenna (Aerial) Connecting to the Internet Establishing a wired Internet connection Using LAN cables Connecting to a wired Internet network automatically Establishing a wireless Internet connection Connecting to a wireless internet network automatically Connecting to a wireless internet network with WPS Checking the internet connection status Changing the name of the TV on a network Connecting to a Network via a Mobile Dongle Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try Now No network cable found IP auto setting failed Unable to connect to the network Troubleshooting wireless Internet connectivity issues Wireless network connection failed Unable to connect to a wireless router Connecting Video Devices Connecting with an HDMI cable Connecting with a component cable Connecting with a composite (A/V) cable Audio Input and Output Connections Connecting with an HDMI (ARC) cable Connecting with a digital audio (optical) cable Connecting with a stereo audio cable Connecting a Computer Connecting through the HDMI port Connecting with an HDMI-to-DVIcable Connecting through your home network Connecting a Mobile Device Connecting with an MHL-to-HDMICable Using Screen Mirroring Connecting via a mobile device Connecting by automatically allowing the connection Connecting mobile devices without a wireless router (Wi-FiDirect) Managing the connection status of previously connected mobile devices Connecting a mobile device via Samsung Smart View Pairing a laptop to the TV - Wireless PC Mirroring (or KINO TV) Changing the input signal with external devices Edit Name Information Remove USB Device Remove Source Thumbnail Delete Universal Remote Connection Notes Connection notes for HDMI Connection notes for audio devices Connection notes for computers Connection notes for mobile devices Connection notes for Wireless PC Mirroring (or KINO TV) About the Samsung Smart Control Page Page Page Page Controlling External Devices with the TV Remote - Using the Universal Remote Setting up the universal remote control Controlling the TV with a Keyboard Connecting a keyboard Connecting a USB keyboard Connecting a Bluetooth keyboard Using the keyboard Changing keyboard settings Controlling the TV with a Mouse Connecting a USB mouse Connecting a Bluetooth mouse Using a mouse Changing mouse buttons and pointer speed Connecting a Bluetooth Gamepad Entering Text using the On-ScreenQWERTY Keypad Using additional functions Viewing Multiple Screens or Features with Multi-LinkScreen Using Multi-LinkScreen Learning the basic functions Read before using Multi-LinkScreen Smart Hub Removing or pinning an item in the Recent group Launching Smart Hub automatically Testing Smart Hub connections Using the Smart Hub tutorial Resetting Smart Hub Using Smart Hub with a Samsung Account Creating a Samsung account Creating a Samsung account Creating a Samsung account using a Facebook account Signing in to a Samsung account Registering your Samsung account to the TV Signing in to a registered Samsung account saved on the TV Linking your Samsung account to external service accounts Linking or disconnecting a service account Changing and adding information to a Samsung account Deleting a Samsung account from the TV Using the GAMES Service Managing Games with the pop-upOptions menu Viewing the Detailed Information screen Installing and running a game Installing games Launching an installed game Managing downloaded or purchased games Updating a game Enabling automatic game updates Removing a game Rating a game Registering a coupon Using the Apps Service Managing Downloaded Apps with the pop-upOptions menu Installing an app Installing an app quickly Launching an app Enabling automatic apps updates Removing an app from the TV Moving apps Locking and unlocking apps Updating apps Rearranging apps Rating purchased apps Using the e-Manual Launching the e-Manual Using the buttons in the e-Manual Accessing the associated menu screen from an e-Manualtopic page Updating the e-Manualto the latest version Using the web browser Browsing preferences Using the MY CONTENT Service Read before playing media content Playing multimedia content in a computer or mobile device Playing multimedia content saved on a computer or mobile device Playing media content saved on a USB device Safely Removing a USB Device Buttons and functions available while viewing photos Page Buttons and functions available while viewing videos Page Buttons and functions available while playing music Listening to music in HD quality Functions on the media content list screen Using the NewsON Service News Weather Page Page Page Page Page Controlling the TV using Motions (Motion Control) Testing ambient illumination using the TV camera Checking ambient noise and illumination Activating motion control Using the motion control tutorial Learning motion control basics Moving the pointer Selecting an item Returning to the previous menu Displaying the context-sensitivemenu / Viewing broadcast information Showing and hiding the animated motion guide Adjusting pointer speed Changing the motion control screen layout Showing the motion control screens while viewing a broadcast Showing the Direction Control icon while not viewing a broadcast Using Face Recognition Registering your face to your samsung account Changing your login method of face recognition Signing in to a Samsung account using face recognition Viewing Digital Broadcast Information at a Glance Using the guide Checking current programme info Changing the broadcast signal Checking digital channel signal info and strength Recording Programmes Recording programmes Instant recording Using the instant and schedule recording options from the guide Using the Instant and Schedule Recording options from programme info window Using the functions available while recording a programme Using the buttons on the remote control while recording a programme Managing the schedule recording list Viewing recorded programmes Using the functions available while playing a recording ●● Highlights Player Managing recorded files Using the functions for the saved file list Setting Up a Schedule Viewing Setting up a schedule viewing for a channel Setting up a schedule viewing for digital channel Setting up a schedule viewing for analogue channel Editing a schedule viewing Using Timeshift Using the buttons on the remote control while using Timeshift Using the Channel List ●● History ●● Add a New List All Registering, Removing, and Editing Channels Registering and removing channels Removing registered channels Editing registered channels Enabling / Disabling password protection on channels Locking / Unlocking channels Changing channel numbers Creating a Personal Favourites List Registering channels as favourites Viewing and selecting channels on Favourites lists only Editing a Favourites List Using the Edit Favourites screen menu items Removing registered channels from a favourites list Rearranging a favourites list Renaming a favourites list Copying channels from one favourites list to another Making Sports programmes More Realistic with Sports Mode Enabling sports mode Choosing sports type Notifying when a game starts Extracting highlights automatically Using the functions available while watching sports in sports mode Page Viewing a game recorded in sports mode Watching a Movie with Optimised Picture and Sound - African Cinema Mode TV-ViewingSupport Features Setting a service provider Watching TV broadcasts with subtitles Selecting the broadcasting subtitle language Reading digital text Scanning for available channels Selecting aerial connection type Selecting the broadcast audio language Audio Description Genre Selection Using adult genre Using the Channel Settings Try Now Setting the country (area) Tuning broadcast signals manually Try Now Tuning digital channels Tuning analogue channels Fine-Tuningthe screen Try Now Transferring channel list Deleting CAM operator profile Setting satellite system Changing teletext language Showing common interface menu Adjusting the Picture Quality Choosing a picture mode Adjusting the picture quality Applying the current picture settings to other input sources Adjusting advanced settings Adjusting picture options ●● HDMI UHD Color Try Now HDMI UHD Color ●● Film Mode Try Now ●● Auto Motion Plus Try Now Blur Reduction Viewing in 3D Starting 3D Adjusting 3D effects Picture Support Functions Viewing a picture-in-picture(PIP) Changing the picture size and position Try Now Changing the picture size Changing the picture size automatically Changing the picture size in 4:3 or Screen Fit mode Fitting the picture to the screen Adjusting the picture position Using the Panorama Plus Listening to audio only (Picture Off) Resetting the picture mode settings Adjusting the Sound Quality Choosing a sound mode Applying sound effects Customising sound Applying a custom sound profile Creating a custom sound profile Editing a custom sound Renaming or deleting a custom sound profile Using the Sound Support Functions Selecting speakers Specifying the TV's installation type Listening to TV sound through a Samsung Bluetooth audio device Listening to the TV through Bluetooth headphones Listening to TV sound through a Samsung Multiroom Link compatible speaker ●● Volume Level ●● Speaker Test ●● Edit Name Enabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settings Setting the Time and Using the Timer Setting the current time Setting the clock using digital broadcast info Setting the clock manually Setting the clock automatically If the clock is wrong in auto mode Using the timers Using the sleep timer Turning on the TV using the on timer Turning off the TV using the off timer Using the Screen Burn Protection and Energy Saving Functions Preventing screen burn Reducing the energy consumption of the TV Using Anynet+ (HDMI-CEC) Setting up Anynet+ (HDMI-CEC) Using Anynet+ (HDMI-CEC) Selecting an external device Setting up as an Anynet+ (HDMI-CEC)-enableddevice Read before connecting an Anynet+ (HDMI-CEC) Updating the TV’s Software Updating the TV’s software to the latest version Updating the TV automatically Updating the TV manually Protecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious code If malicious code is detected Configuring additional functions Using Other Functions Running the accessibility functions quickly Enabling voice guides for the visually impaired Changing the volume, speed, and pitch of the voice guide Adjusting the menu transparency White text on black background (high contrast) Enlarging font (for the visually impaired) Learning about the remote control (for the visually impaired) Listening to the TV through Bluetooth headphones (for the hearing impaired) Changing the menu language Setting up a password Checking Notifications Adjusting the viewing angle Programme Rating Lock Enabling game mode Richer colours and superior picture quality (BD Wise) Enabling/Disabling sound feedback Locking/Unlocking the Control Stick Showing/Hiding the Samsung logo while booting Enabling the TV to boot faster Enabling/Disabling the front indicators Removing Flickering Enabling/Disabling the welcome sound Enabling/Disabling the stand light Registering the TV as a DivX-certifieddevice (watching for pay DivX movies) Restoring the TV to the factory settings Using the TV as a display model (for retail stores) Backing up the TV data with UHD Evolution Kit Updating recorded programmes Running Data Service Automatically HbbTV Using a TV Viewing Card (“CI or CI+ Card”) Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Using the “CI or CI+ Card” Teletext Feature Page Getting Support Support through Remote Management What Does Remote Service Do How Does it Work Finding the contact information for service There Is a Problem with the Picture Testing the picture Page I Can't Hear the Sound Clearly Testing the sound I Can't See 3D Images Clearly Testing 3D picture quality There Is a Problem with the Broadcast My Computer Won't Connect I Can't Connect to the Internet Data Service The Schedule Recording/Timeshift Function Isn't Working Anynet+ (HDMI-CEC)Isn't Working I Have Trouble Launching/Using Apps My File Won't Play I Want to Reset the TV Other Issues Page Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functions Before using the timeshift function Read Before Using 3D Mode 3D precautions [[ Caution [[ Safety precautions Page S Recommendation disclaimer S Recommendation with voice interaction S Recommendation Supported Resolutions for 3D Modes HDMI Component Digital channel Videos/Photos Supported Resolutions for each of UHD Input Signals If HDMI UHD Color is set to Off If HDMI UHD Color is set to On Read Before Using Voice, Motion, or Face Recognition Precautions for voice, motion, and face recognition Face recognition Using the TV camera Motion Control Requirements for using voice, motion, or face recognition Requirements for using voice recognition Requirements for using motion recognition Requirements for using face recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Supported external subtitles Supported internal subtitles Supported image formats and resolutions Supported music formats and codecs Supported video codecs Other restrictions Video decoders Audio decoders Restrictions Restrictions to PIP (Picture-in-Picture) Flexible CI Read After Installing the TV Picture sizes and input signals Installing an anti-theftlock Read before setting up a wireless Internet connection Precautions for wireless Internet Wireless security protocols Read Before Connecting a Computer (Supported Resolutions) IBM MAC VESA DMT Supported Resolutions for Video Signals CEA-861 Read Before Using Bluetooth Devices Restrictions on using Bluetooth Licence Page Glossary ●● HDMI (High Definition Multimedia Interface) ●● Dynamic versus Static IP Addresses ●● Bluetooth ●● Ethernet ●● Component Connection