LG Electronics 42CQ610H Troubleshooting, Symptom, Possible Causes, Possible Solutions, Power

Troubleshooting

General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)

Symptom	Possible Cause(s)	Possible Solution(s)
Installation

Cannot direct enter channel number.

(TV in Pass-through Mode) Installer	If the channel lineup is locked (recommended setting), only
Menu item 028 CH. OVERIDE is set	channels that are active in the TV’s channel lineup can be
to 0, i.e., disabled and/or Channel	selected. Set 028 CH. OVERIDE to 1 to allow access for direct
Access was denied in Express Script.	keypad entry to all channels.
(TV in FTG Mode) The channel	Channel access is restricted to channels included in the FTG
entered is not part of the FTG Channel	Channel Map. If necessary, make changes to the FTG Channel
Map.	Map using the FTG File Manager or the FTG Device
	Configuration Application, as appropriate.

No channels present after setup.

Auto Tuning (Channel Search) not run.

Refer to Express Script or Custom Master TV Setup procedure, as appropriate. Auto Tuning must be run in order for the channel lineup to be populated. Note for Express Script: You must select “Execute Auto Search” in the Auto Search screen to run the search (see page 13). To re-activate the Express Script, set Installer Menu item 117 FACT DEFAULT to 001.

Power

No power.

See troubleshooting flow chart on following page.

Picture Reception and Sound

No picture.	TV is turned OFF.	•	Turn TV ON.
		•	Power failure?
	Antenna/cable not connected.	Connect antenna/cable signal to TV.
	Connections incorrect.	Check connections on TV.
	MPI not connected.	If applicable, connect MPI cable to MPI device.
	Encrypted program.	Try another channel.
	Wrong tuning band.	Adjust Installer Menu settings.
Normal picture, poor or	Broadcast problem.	Try a different channel.
no sound.
	Audio muted.	Press MUTE or use Volume Up key to increase sound level.
	Pillow/TV speaker not configured	Check that Installer Menu items 020 FEATURE LEVEL and 027
	properly.	HOSPITAL MODE are set as required. Also, if applicable, select
		TV Speaker in the Audio Menu.

Erratic Operation

Installer Menu setup.

Wrong Installer Menu settings.

Adjust Installer Menu settings as required.

Installer Remote

Remote doesn’t work.	Remote not in TV Mode.	Use MODE key to select “TV”; puts remote into TV Mode.
	Not aimed at IR remote sensor.	Point remote at TV’s IR receiver on TV.
	Remote too far from IR sensor.	Move remote closer to TV’s IR receiver or darken room.
	MPI not connected.	If applicable, connect MPI cable to MPI device.
	IR path to TV’s receiver obstructed.	Remove obstructions.
	Weak batteries.	Replace batteries.
	Wrong battery polarity.	Check that “+” and “-” match in battery compartment.
	Too much light in room.	Dim room light.
	Bed Switch set to wrong bed.	Set Bed Switch or update Installer Menu, as necessary.
	Wrong Installer Remote.	Requires compatible Installer Remote. Contact your LG dealer.

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