Common issues Can't Connect to Network or
Apps (For Internet supported
model only)
• Make sure the
TV
has a network
connection
(MENU>
Network>
Network status)
• Contact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
• Make sure your connection
to
the
"Weak or No Signal" Displayed
in
TV Mode/Cannot Find Channel
• Press the SOURCE button on your
remote.
·
~
It
the TV
is
not connected
to
a cable
or satellite box, run Auto Program
to
search for channels (MENU >
Broadcasting(Channel) > Auto
Program)
Can't See
All
Apps or Apps Not
Working
device
is
correct.
~~<
Reset Smart Hub (MENU > Smart
• Perform a TV Self Diagnosis
to
identify Hub > Smart Hub Reset)
the problem (MENU > Support > Self
The stand
is
wobbly or crooked
Diagnosis > Sound
or
Picture Test)
!I
Change the picture size (Use the
"P.Size"
button on your remote)
Poor Picture Quality
• Select High Definition
(HD)
channels
or programs.
Your Settings are Lost after
30
Minutes
• Change
to
Home Mode (MENU >
Support > Use
Mode
> Home Use)
Jjj;
Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won't turn on
• Make sure
all
cables are fully inserted
and that the remote has batteries
installed.