Samsung UN65HU9000 manual

Network setup is complete, but unable to connect to the Internet Try Now

If the problem persists, contact your Internet Service Provider.

Troubleshooting Wireless Internet Connectivity Issues

Wireless network connection failed, Try Now Try Now

Selected wireless router not found. Go to Network Settings and select the correct router.

Unable to connect to a wireless router Try Now Try Now

Check the following:

111Check if the router is turned on. If it is, turn it off and on again.

222Enter the correct password if required.

IP auto setting failed Try Now

Do the following or configure the IP Settings manually.

111Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.

222

333

Enter the correct password if required.

If this does not work, contact your Internet Service Provider for more information.

Unable to connect to the network Try Now

Do the following:

111

222

333

Check all IP Settings.

Enter the correct password if required.

If this does not work, contact your Internet Service Provider for more information.

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Samsung UN65HU9000 manual Troubleshooting Wireless Internet Connectivity Issues

Contents

Manual Contents Internet Connection TV Viewing General Troubleshooting Using Smart Hub Usability depends on your specific model and local region Using Smart Hub Using Voice Control Setting up Voice Control Using Motion Control Setting up Motion Control Using the Samsung Smart Control Setting the Samsung Smart Control Using the Samsung Smart Control Using Multi-Link Screen Using the Multi-Link Screen Antenna Connection Video Device Connections Hdmi Connection Component Connection Composite A/V Connection Audio Input and Output Connections Hdmi ARC Connection Digital Audio Optical Connection Audio Output Connection Connecting to a Computer To use the TV as a Computer Monitor Connecting Through the Hdmi Port Connecting With a DVI to Hdmi Cable Connecting Through Samsung Link Connecting Through Dlna Using Your Home Network Connecting To a Mobile Device Connect Using an MHL to Hdmi cableConnect Through Dlna Using Your Home Network Connect Through Samsung Link Connecting With an MHL to Hdmi Cable Connecting via a mobile device… Screen MirroringMenu Network Screen Mirroring Connecting by Automatically Allowing the Connection 222 333 Navigate to Menu Network Wi-Fi Direct Try Now Connecting via Smart View Specifying the Name of the TV on a NetworkMenu Network Device Name Try Now Switching Between Video Sources Other Functions Available When You Display the Source ListUniversal Remote Function Installing Batteries into the Samsung Smart Control Low Battery Alarm Window Pairing the Samsung Smart Control Reconnecting the Samsung Smart Control Button Functions Source Size Operating the TV by Moving the Samsung Smart Control Additional Functions Using the Touch Pad and the Directional Buttons Moving the Focus or PointerEntering a Menu / Selecting an Item Displaying a Context-sensitive Menu in Smart Hub Changing the Smart Hub PanelScrolling on the Web Browser Displaying and Using the On-Screen Remote Tools Menu For more information, refer to the devices manual Important Information Connecting the IR Extender Cable Menu System Universal Remote Setup Try Now Setting Up the Universal Remote Control Select the Universal Remote Setup iconControlling an External Device with the TV Remote Universal Remote Features Connecting a Keyboard Connecting a USB KeyboardConnecting a Bluetooth Keyboard Try Now Menu System Device Manager Keyboard Settings Try Now Using the Keyboard Input Languages, Keyboard Type, and Switch Language KeyChanging Keyboards Try Now Connecting a Mouse Connecting a USB MouseConnecting a Bluetooth Mouse Try Now Menu System Device Manager Mouse Settings Try Now Using the Mouse Changing Mice Try NowChanging Mouse Buttons and Pointer Speed Try Now Primary Button Entering Text Using the On-Screen Qwerty Keypad Using Additional FunctionsReset recommended text data Recommended text Establishing a Wired Internet Connection Using Cat 7 LAN Cables Connecting to a Wired Internet Network Automatically Menu Network Network Settings Try NowWall-mounted LAN Outlet Connecting to a Wired Internet Network Manually Menu Network Network Settings IP Settings screen, set IP Setting to Enter Manually IP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually Wireless network Connecting to a Wireless Internet Network with WPS Troubleshooting Internet Connectivity Issues Troubleshooting Wired Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try Now Troubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Checking the Internet Connection Status Menu Network Network Status Try NowView the current network and Internet status Using Multi-Link Screen Selecting a FeatureChanging the Channel/Volume Launching Multi-Link Screen Pairing Bluetooth Headphones Put the Bluetooth headphones in the pairing-ready statusSelect Speaker Settings from the Settings menu Selecting the Audio-Source Screen Testing Smart Hub connections Smart HubMenu Smart Hub Open Smart Hub Menu Support Self Diagnosis Smart Hub Connection Test Opening the First Screen Settings Setting your favorite itemDeleting browsing history Using the Smart Hub Tutorial Moving to the Panel Screen Using Smart Hub with a Samsung Account Creating a Samsung AccountMenu Smart Hub Samsung Account Page Creating a Samsung Account using a Facebook Account Signing in to a Samsung AccountMenu Smart Hub Samsung Account Log Linking Your Samsung Account to External Service Accounts Linking a Service AccountDisconnecting a Linked Account Menu Smart Hub Samsung Account Link Service Accounts Changing and Adding Information to a Samsung Account Deleting a Samsung Account from the TV Using the Games Panel Using Supported Features via the Pop-Up MenuDownload/Remove View detail Installing and Running a Game Quickly Installing GamesInstalling a Game from the Detailed Game Information Screen Launching a Game Managing Downloaded or Purchased Games Updating a GameRemoving a Game Rating/Sharing/Reviewing a Game Using the Samsung Apps Panel Update Apps MoveDelete Multi Delete Installing an App Quick InstallationLets you update the apps when updates are available Selected app is installed on the TV Installing an App from the Detailed App Information Screen Additional Notes Default Apps Launching an AppManual Web Browser Relocating an App on the Apps Screen Deleting an App from the TVDeleting an App Setting Auto App Update Rating/Reviewing an AppUpdating Apps Removing Multiple Apps Using Other App Features and Functions Setting Push NotificationUsing Channel Bound Apps Menu Smart Hub Apps Settings Using the On TV Panel Viewing the Program Schedule of Digital ChannelsProgram Recommendations by Time Popular Videos Viewing Detailed Program Information Configuring On TV Settings Receiving Recommended Content NotificationRemoving Adult Content from the Recommended List Menu Smart Hub On TV Settings On TV Setup Using the Movies & TV Shows Panel FeaturedFavorites View the movies and TV programs registered as Favorites Movies TV ShowsTrailers Trending Preventing Children from Watching Adult Content Adding Content to FavoritesWatching a Movie/TV Program Menu Smart Hub VOD Rating Lock Rating and Sharing a Purchased Content Rating ContentWriting a Content Review on an SNS Social Networking Site Using the Multimedia Panel Playing Photos, Videos, and Music Playing Media Content Saved on a USB Device Safely Removing a USB DeviceTo exit, press the button or Return button Playing Multimedia Content Saved on a Computer/Mobile Device Allowing Connections with a Computer/Mobile Device When Connected Through Dlna Using Your Home Network When Connected Through Samsung Link Playing Media Content Saved in a Storage Service Settings Buttons and Functions Available While Viewing PhotosPause / Play Previous / Next Buttons and Functions Available While Viewing Videos Rewind / Fast Forward Picture Size Sound Mode Buttons and Functions Available While Playing MusicRepeat Shuffle Listening to Music in HD Quality Functions on the Media Content List Screen FilterSort By Options Using the NewsON Panel NewsWeather This function is not available in the U.S.A. and Canada Using the Soccer Panel Setting Your Favorite Team Modifying the Favorite Team ListDeleting favorite teams Select Edit teams on the Soccer panel Using Imperative Voice Control Using the Voice Recognition TutorialControlling the TV with Your Voice for UHD Menu System Voice Control Learning Voice Control Basics Changing the Voice Control LanguageMenu System Voice Control Language Using Interactive Voice Control Enabling/Disabling TV Voice Selecting a Gender for the TV Voice Testing Noise Around the TVs Built-in Microphone Controlling the TV with Your Voice for SEK 2500U Using Imperative Voice Control Learning Voice Control Basics Using Interactive Voice Control Setting the Recognition Responsiveness Controlling the TV using Motions Motion Control Testing Ambient Illumination Using the TV CameraChecking Ambient Noise and Illumination Menu System Motion Control Try Now Using the Motion Control Tutorial Activating Motion ControlLearning Motion Control Basics Menu System Motion Control Motion Control Try Now Returning to the previous menu Moving from one Smart Hub panel to anotherDisplaying the Context-sensitive Menu on Smart Hub Zooming the picture on the screen in or out Adjusting Pointer Speed Try Now Using Like functionShowing and Hiding Animated Motion Guide Try Now Panning a Zoomed-in Picture Motion Control Screen Layout Motion Control Layout on the TV Screen Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Using Face Recognition Registering Your Face to Your Samsung AccountSelect Take Picture Changing Your Login Method to Face Recognition Signing in to a Samsung Account Using Face Recognition Using the Guide Digital Broadcast Information at a GlanceChannel Filter Navigating the Program Schedule Viewing Detailed Information Edit Favorite ChannelsTo use Edit Favorite Channels Changing the broadcast signal Digital Channel Signal Info and StrengthMenu Support Self Diagnosis Signal Information Try Now Checking Current Program Info Recording Programs Formatting a USB Recording DeviceMultimedia USB Drive Default Recording Device Managing USB Recording DevicesFormat Device Check Device Recording Programs Instant RecordingYou can record current and upcoming programs Select Broadcasting Schedule Manager Buttons and Functions Available While Recording a Program Managing the Schedule Recording List Deleting Schedule Recording SessionsEditing Schedule Recording Sessions Menu Broadcasting Schedule Manager Buttons and Features Available while playing Recordings Viewing Recorded ProgramsZoom Stop Highlight Player Live TV Caption Saved File List Features Managing Recorded FilesSorting the Saved File List Options Setting Up a Schedule Viewing Digital Channel Schedule ViewingGuide Screen Program Info Screen Analog Channel Schedule Viewing Program Info ScreenMenu Broadcasting Schedule Manager Try Now Canceling a Schedule Viewing Editing a Schedule Viewing Using Timeshift Go to Live TV / Stop TimeshiftPause Using the Channel List Using OptionsMenu Broadcasting Channel List Try Now Viewing the Added Channels or Favorites Lists Registering, Removing, and Editing Channels Registering and Removing ChannelsRemoving Registered Channels Menu Broadcasting Edit Channel Try Now Editing Registered Channels Adding Back Removed Channels Blocking Programs Using the TV Rating Program Rating LockMenu Broadcasting Program Rating Lock Categories on the left Blocking based on Movie Rating Mpaa Blocking Based on Canadian English RatingFrom the Mpaa Blocking Based on Canadian French Rating Blocking Based on Downloadable U.S. RatingWatching Blocked / Restricted Programs Creating a Personal Favorites List Registering Channels as a FavoritesRegistering the Current Channel as a Favorite Menu Broadcasting Edit Favorites Try Now Selecting from Favorite List Channels Only Registering Multiple Channels as Favorites Editing a Favorites List Edit Favorites Screen Menu ItemsCopy to Favorites Rename Favorites Removing Registered Channels from a Favorites List Rearranging a Favorites ListTo remove channels from a favorite list Select Change Fav Renaming a Favorites List Copying Channels from One Favorites list to AnotherTo copy channels from one favorite channels list to another Making Sports Programs More Realistic with Soccer Mode Enabling Soccer ModeExtracting Highlights Automatically Functions Available While Watching Sports in Soccer Mode Press the E button. The following buttons appearSave as Highlight Record Viewing a game recorded in Soccer Mode Pause or resume the videoFast forward Watch Live TV at the same time TV-Viewing Support Features Showing CaptionsEnabling Captions Try Now Selecting the Caption Language Try Now Return to Default SizeFont Style Font Color Enabling the Audio Guide for the Video Description PIP Broadcast Viewing Scanning for Available Channels Selecting the Broadcast Audio LanguageSelecting the Broadcast Audio Language Digital Fine-Tuning the Screen Menu Broadcasting Channel Settings Fine Tune Try NowMenu Broadcasting Channel Settings Clear Scrambled Channel Remove Scrambled Channels Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Adjusts the primary color intensity Color Space Try NowWhite Balance Try Now Motion Lighting Try Now Adjusting the Picture for Easier Viewing Picture Options Film Mode Try Now Auto Motion Plus Try NowSmart LED Cinema Black Try Now Viewing in 3D Starting 3DMenu Picture 3D Try Now Changing the 3D Mode Menu Picture 3D 3D Mode Try Now Adjusting the 3D Effect Menu Picture 3D Picture Support Functions Sound Select Changing the Picture Size and Position Choosing the Right Screen Size Try Now Resetting the Picture Mode Settings Adjusting the Screen Position Try NowMenu Picture Reset Picture Try Now Menu Picture Picture Size Position Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentUsing Sound Effects Using a Custom Sound Profile Customizing Sound Sound CustomizerCustomizing Sound Renaming and Deleting Custom Sound Profiles Modifying a Custom SoundMenu Sound Sound Customizer Manage Custom Sound Try Now Menu Sound Sound Customizer Edit Custom Sound Try Now Sound Support Functions Selecting Speakers Designating the TVs Installation Type Listening to TV Sound through Samsung Bluetooth Audio Enabling Digital Audio Output Listening to 3D Audio in 3D Mode Resetting All Sound SettingsAuto Volume Try Now Menu Sound Reset Sound Try Now Setting the Time and Using the Timer Setting the Current TimeSetting the Clock using Digital Broadcast Info Menu System Time Clock Clock Mode Try Now If the Clock is Wrong in Auto Mode Setting the Clock ManuallyMenu System Time Clock Time Offset Try Now Menu System Time Clock Clock Set Try Now Using the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using the Off Timer Menu System Time Off Timer Try NowSet the time that the TV turns off automatically Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn Using Anynet+ HDMI-CEC Setting Up Anynet+ HDMI-CECMenu System Anynet+ HDMI-CEC Try Now Auto Turn Off Try Now Using Anynet+ HDMI-CEC Accessing the External Devices MenuSelecting an External Device Anynet+ HDMI-CEC Using the e-Manual Additional e-Manual FeaturesLaunching the e-Manual Accessing the Menu from the e-Manual Using History to Load Previously Read PagesConfiguring Auto Update Loading Reference Pages Update now Menu Support Software Update Try NowMenu Support Software Update Update now Try Now Updating the TV’s Software Manually, Using a USB Flash Drive Enabling Automatic Software Updates Protecting the TV from Hacking and malicious codeChecking the TV and Connected Storage Media Automatically Scanning when the TV is Powered On Menu System Smart Security Settings Auto ScanAutomatically Adding malicious code to the Blocked List If malicious code is detected Using Other Functions Setting Up a PasswordChanging the Menu Language Checking Notifications Menu System Accessibility Voice Guide Enabling Voice Guides for the Visually ImpairedChannel List Source Guide On TV Voice Control TV Menus Adjusting the Menu Transparency Changing the Volume, Speed, Pitch and Level of Voice GuideWhite Text on Black Background High Contrast Showing/Hiding the Samsung Logo while Booting Enabling the TV to Boot FasterExpanding the Smart Hubs Focus Area Enabling/Disabling Sound Feedback UHD Evolution Kit Backup Update Recorded ProgramMenu System UHD Evolution Kit Backup Menu System Update Recorded Programs Enabling/Disabling the Front Indicators Enabling Game ModeEnjoying Rich Colors and Superior Picture Quality BD Wise Menu System DivX Video On Demand Try Now Restoring the TV to the Factory Settings Menu Support Self Diagnosis Reset Try NowMenu Support Use Mode Try Now Diagnose your TV Adjust the TV settings for you Getting SupportSupport through Remote Management Getting Remote Support Finding the Information You Need for Service Having a Samsung Tech service your TV remotely is easyHow Does it Work? Menu Support Contact Samsung Try Now There is a problem with the picture Testing the PictureMenu Support Self Diagnosis Picture Test Try Now Setup or Auto Program Broadcasting Auto Program Testing the Sound Cant hear the sound clearlyMenu Support Self Diagnosis Sound Test Try Now Testing 3D Picture Quality Cant see 3D images clearlyMenu Support Self Diagnosis 3D Picture Test There is a problem with the broadcast My computer wont connectCant connect to the Internet Schedule Recording/Timeshift function isnt working Schedule Recording cannot Anynet+ HDMI-CEC isnt working Anynet+ HDMI-CECfrom the list, and then a device Am having trouble launching/using apps Want to reset the TVMy file wont play Other Issues Signal Information Broadcasting option Read Before Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Recommendation Disclaimer Recommendation with Voice InteractionRecommendation Supported Resolutions for 3D Modes These specifications apply to the 169 display ratio only3D Mode L/R, T/B 3D Mode Horizontal Line Vertical Line Pixel Frame Component Digital ChannelVideos/Photos Computer via Hdmi Cable Supported Resolutions for UHD Hdmi Connector except for the MHL-to-HDMI ConnectorMHL-to-HDMI Connector If Hdmi UHD Color is set to Off Read Before Using Voice, Motion, or Face Recognition Voice, Motion, and Face Recognition PrecautionsUsing the TV Camera Face Recognition Motion Control Voice Control Requirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Photo, Video, and Music File Use LimitationsCompatible Storage Devices for File Transfers Supported External Subtitles Supported Internal Subtitles Supported Image Formats and Resolutions Supported Music Formats and Codecs Supported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Read Before Connecting a Computer Supported Resolutions IBM Vesa DMT Supported Resolutions for Video Signals CEA-861 License Open Source License Notice Glossary 480i/480p/720p/1080i/1080pARC Audio Return Channel DVI Digital Visual Interface Dynamic versus Static IP Addresses EthernetComponent Connection