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TAG 20 Series manual Troubleshooting, Chapter

Models: 20 Series

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CHAPTER

Troubleshooting

Hardware, software, or a combination of both can cause computer problems. When you encounter any problem, it might be a typical problem that can easily be solved.

This chapter tells you what actions to take when solving common computer problems. It is divided into three sections:

Preliminary checklist

Solving common problems

Resetting the computer

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TAG 20 Series manual Troubleshooting, Chapter

Contents

MIL-BOOK 20 SERIES NOTEBOOK OPERATOR’ S MANUAL22355 TAG Way, Dulles, VA 20166 Tel 703 406.3000 Fax 703 Page Information in this manual is subject to change without notice TRADEMARKSRegulatory Information On the Use of the System Class B RegulationsPlease note About the Battery Safety NoticesCanada Canadian Department of Communications Radio Interference Regulations Class B Compliance NoticeAbout the AC Adapter Attention for USA UsersCaution for USA Users About the ModemOn the Use of RF Device USA and Canada Safety Requirements and NoticesRadio Frequency Interference Requirements and SAR Use in specific environmentsExplosive Device Proximity Warning Antenna useAntenna Warning Use on Aircraft CautionEMC Requirements Canada Radio Frequency Interference Requirements European Union CE Marking and Compliance NoticesStatements of Compliance EnglishGreek Local Restrictions of 802.11b Radio UsageIcelandic ItalianGeneral Departments in Which the Wireless LAN Module Can Be Used Indoors OnlyBelgium and the Netherlands FranceFrequency Ranges MHz Turning Off the Wireless LAN RadioIndoors OutdoorsPreface Table of ContentsChapter 1 Getting Started Chapter 2 Operating Your Tablet PCChapter 3 Managing Power Configuring the Display ModesInserting and Ejecting Floppy Disks Chapter 6 Installing Software Drivers Chapter 5 Setup Configuration Utility SCUChapter 4 Expanding Your Computer Chapter 7 Caring for the Tablet PCAppendix A Specifications Chapter 8 Troubleshootingxviii Preface Notational Conventions CHAPTER Getting StartedUnpacking Getting the Computer RunningBefore You Begin Connecting to AC Power1. Make sure the computer is turned off Positioning the Tablet PC Using the Wireless Keyboard option Turning On and Off the Computer Turning OnGetting Started Turning Off Right-Side Components Taking a Look at the ComputerConnector ConnectorConnector PowerExpansion Port PC Card SlotConnector Left-Side ComponentsX-Bay Interface IR PortMain Battery Rear ComponentsStand PackPower Button Front ComponentsVolume BatteryAdjust Button Volume/LCDSpeaker BrightnessCCD Port Bottom-Side ComponentsConnects a CCD PC camera Getting StartedFor this purpose… Where to Go from HereDo this… 1-16CHAPTER Operating Your Tablet PCStarting and Stopping the Computer Starting the ComputerStopping the Computer Operating Your Tablet PC Mouse-control Buttons Using the Wireless Keyboard optionCursor-Control Keys Typewriter KeysNumeric Keypad Euro SymbolFunction Keys Windows KeysUsing the Touchscreen Configuring the Touchscreen TermAction Using the Floppy Disk Drive option Connecting the Floppy Disk DriveThrough the Tablet PC’s USB Port 2-11 Operating Your Tablet PCThrough the Private Cable Inserting and Ejecting Floppy DisksNever turn off or reset the computer while the floppy disk drive in-use indicator is on Operating Your Tablet PC2-13 Using the Hard Disk Drive CD drive can read CDs, audio CDs, CD-R, and CD-RW discs Using the Optical Drive optionCombo drive can work both as a DVD drive and CD-RW drive Operating Your Tablet PCInserting and Removing a Disc Connecting the Optical DriveFollow this procedure to insert or remove a disc 1. Turn on the computer4. Gently push the tray back into the drive Configuring the Display Modes Using the Video FeaturesColors ResolutionOperating Your Tablet PC 2-19Operating Your Tablet PC 2-20Using the Audio Features Connecting Audio Devices Using the Modem Using the Communication FeaturesUsing the Wireless LAN Configuring the WLAN2. Click Network and Internet Connections Connecting Using the Wireless Modem Using the Wireless ModemGSM data transmission circuit-switched data Turning Off/On the WLAN RadioConnecting Using GPRS Using the GPSConfiguring a GSM Modem Connection Configuring a GPRS ConnectionHeres how GPS works in five logical steps CHAPTER Managing PowerManaging Power AC and Car AdapterCharging the Battery Pack Battery PackChecking the Battery Level Initializing the Battery PackReplacing the Main Battery Pack By Operating SystemBy Gas Gauge To replace the battery pack, follow these steps Battery Low Signals and Actions Power Management Hibernation Manual Power ManagementPower-Saving Tips This chapter gives guidelines on installing and using these devices Expanding Your ComputerCHAPTER Serial device IR device USB device PC cardConnecting a Serial Device Connecting a USB Device Expanding Your Computer Connecting an IR Device For the front panel’s IR portFor the left side’s IR port When using the left side’s IR port Using PC Cards CardBus SupportInserting and Removing a PC Card To remove a PC card Expanding Your Computer System Memory UpgradeSetup Configuration Utility SCU This chapter tells you how to use the SCU programCHAPTER When and How to Use the SCU Program When to UseStarting SCU A brief description of keyboard if installed usage is listed next Moving Around and Making SelectionsSetup Configuration Utility SCU FunctionMain Menu Date and TimeSetup Configuration Utility SCU USB Emulation Internal NumlockGeyserville Support Advanced MenuShared Video Memory COM PortsSetup Configuration Utility SCU LPT Port Function Key 1/2/3 Define FN1/FN2/FN3 HDD HeaterPower Button Define Security Menu Set PasswordHard Disk Boot Sector Setup Configuration Utility SCU5-12 Boot Sequence Boot MenuExit Menu Get Default Values loads factory default values for all the items Setup Configuration Utility SCU5-15 Load Previous Values restores previous values for all the items Setup Configuration Utility SCU5-16 CHAPTER Installing Software DriversInstalling Software Drivers How to Use the CDJust click the Device Driver link on the main screen Name Installing Software DriversDirectory DescriptionInstalling Software Drivers Dos Mode Setting1. Select right side corner icon then will appear next figure 2. Select “Graphics Options” then click on the “Graphics Properties”Installing Software Drivers To install the touch screen driver perform the following Touchscreen DriverInstalling Software Drivers 1. Insert the driver CD into the driveTouch screen Calibration Intel SpeedStep Utility Make the necessary settings according to your system requirementsInstalling Software Drivers Wireless LAN Utility Installation CHAPTER Caring for the Tablet PCUsing the Password Using an Anti-Virus StrategyProtecting the Computer Taking Care of the Tablet PC Location GuidelinesGeneral Guidelines Battery Pack Guidelines Cleaning GuidelinesIf you will not be using the computer for a long period of time more than two weeks, remove the Main battery pack from the computer and switch OFF Backup battery When Traveling CHAPTER TroubleshootingPreliminary Checklist For easy reference, the problems are divided into these categories Solving Common ProblemsProblem Type TroubleshootingBattery Problems The battery does not charge Battery Charge indicator does not appearThe operating time of a fully charged battery becomes shorter Display Problems Optical Drive ProblemsThe optical drive cannot read a disc You cannot eject a discBad dots appear on the display at all times The characters on the screen are dimResolution cannot be adjusted to desired setting Floppy Disk Drive ProblemsThe Floppy Disk Drive In-use Indicator stays on The external monitor displays nothingHard Disk Drive Problems Hardware Device ProblemsInfrared Problems The computer does not recognize a newly installed deviceThe numeric keypad is disabled Keyboard and Mouse ProblemsThe external keyboard does not respond The PS/2 mouse does not workWLAN Problems LAN ProblemsI cannot access the network I cannot use the WLAN featureI cannot access the network I cannot connect to another WLAN devicePC Card Problems Modem ProblemsThe modem does not work The PC card does not workPrinter Problems Power Management ProblemsThe PC card stops communicating properly The computer does not enter Standby or Suspend mode automaticallySound Problems Software ProblemsThe printer prints garbled information An application program does not work correctlyWhen you turn on the computer, it stops after POST Startup ProblemsThe sound system does not record The external microphone or audio device does not workThe date/time is incorrect Other ProblemsReset Button Switch Resetting the ComputerAPPENDIX SpecificationsSpecifications PartsSpecifications Specifications802.11b, supports Intel PRO / Wireless 2100 LAN mini-PCI type 3B PartsAPPENDIX Regulatory InformationClass B Regulations On the Use of the SystemPlease note Regulatory InformationCanadian Department of Communications CanadaRadio Interference Regulations Class B Compliance Notice Caution Texts Concerning Lithium BatteriesAbout the AC Adapter Attention for USA UsersAbout the Modem Caution for USA UsersUSA and Canada Safety Requirements and Notices Use in specific environmentsOn the Use of RF Device Radio Frequency Interference Requirements and SARExplosive Device Proximity Warning Antenna useAntenna Warning Use on Aircraft CautionEMC Requirements Canada Radio Frequency Interference Requirements European Union CE Marking and Compliance NoticesStatements of Compliance EnglishGreek Local Restrictions of 802.11b Radio UsageIcelandic ItalianBelgium and the Netherlands GeneralFrance Departments in Which the Wireless LAN Module Can Be Used Indoors OnlyFrequency Ranges MHz Turning Off the Wireless LAN RadioIndoors Outdoors