Solving Common Problems, Problem Type Go to | TAG 20 Series guide

Solving Common Problems

For easy reference, the problems are divided into these categories.

Problem Type	Go to
Battery problems	P. 8-4

Optical drive problems	P. 8-5

Display problems	P. 8-5

Floppy disk drive problems	P. 8-7

Hardware device problems	P. 8-8

Hard disk drive problems	P. 8-8

Infrared problems	P. 8-8

Keyboard and mouse problems	P. 8-9

LAN problems	P. 8-10

WLAN problems	P. 8-10

Modem problems	P. 8-12

PC card problems	P. 8-12

Power Management problems	P. 8-13

Printer problems	P. 8-13

Software problems	P. 8-14

Sound problems	P. 8-14

Startup problems	P. 8-15

Other problems	P. 8-16

Troubleshooting

8-3

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TAG 20 Series manual Solving Common Problems, Problem Type Go to

Contents

MIL-BOOK 20 Series Notebook Page Trademarks Regulatory Information Class B Regulations On the Use of the System About the Battery Safety Notices English Deutsch About the AC Adapter About the Modem Use in specific environments USA and Canada Safety Requirements and NoticesOn the Use of RF Device Radio Frequency Interference Requirements and SAR Antenna use EMC Requirements Statements of Compliance European Union CE Marking and Compliance NoticesCanada Radio Frequency Interference Requirements Local Restrictions of 802.11b Radio Usage France GeneralBelgium and the Netherlands Frequency Ranges MHz Indoors Outdoors Turning Off the Wireless LAN Radio Table of Contents Managing Power Expanding Your Computer Appendix a Specifications Xviii Preface Notational Conventions Getting Started Unpacking Getting the Computer Running Before You Begin Connecting to AC Power Getting Started Positioning the Tablet PC Using the Wireless Keyboard option Turning On Turning On and Off the Computer Turning Off Right-Side Components Taking a Look at the Computer Expansion Port Bay Interface Left-Side Components Rear Components Front Components Indicators Speaker Bottom-Side Components For this purpose… Do this… Where to Go from Here Operating Your Tablet PC Stopping the Computer Starting and Stopping the ComputerStarting the Computer Operating Your Tablet PC Mouse-control Buttons Using the Wireless Keyboard option Cursor-Control Keys Typewriter Keys Numeric Keypad Euro Symbol Function Keys Windows Keys Using the Touchscreen Term Action Configuring the Touchscreen Through the Tablet PC’s USB Port Using the Floppy Disk Drive optionConnecting the Floppy Disk Drive Operating Your Tablet PC Through the Private Cable Inserting and Ejecting Floppy Disks Operating Your Tablet PC Using the Hard Disk Drive Using the Optical Drive option Inserting and Removing a Disc Connecting the Optical Drive Operating Your Tablet PC Configuring the Display Modes Using the Video Features Resolution Colors Operating Your Tablet PC Using the Audio Features Connecting Audio Devices Using the Modem Using the Communication Features Click Network and Internet Connections Using the Wireless LANConfiguring the Wlan Turning Off/On the Wlan Radio Using the Wireless ModemConnecting Using the Wireless Modem GSM data transmission circuit-switched data Configuring a Gprs Connection Using the GPSConnecting Using Gprs Configuring a GSM Modem Connection Operating Your Tablet PC Managing Power AC and Car Adapter Charging the Battery Pack Battery Pack Checking the Battery Level Initializing the Battery Pack By Gas Gauge Replacing the Main Battery PackBy Operating System Managing Power Battery Low Signals and Actions What… When… Power Management Hibernation Manual Power Management Power-Saving Tips Expanding Your Computer Connecting a Serial Device Connecting a USB Device Expanding Your Computer For the left side’s IR port Connecting an IR DeviceFor the front panel’s IR port Expanding Your Computer Inserting and Removing a PC Card Using PC CardsCardBus Support Expanding Your Computer System Memory Upgrade Setup Configuration Utility SCU Starting SCU When and How to Use the SCU ProgramWhen to Use Key Function Moving Around and Making Selections Date and Time Main Menu USB Emulation Internal Numlock Geyserville Support Advanced Menu COM Ports Shared Video Memory LPT Port Function Key 1/2/3 Define FN1/FN2/FN3 HDD Heater Power Button Define Security Menu Set Password Hard Disk Boot Sector Boot Sequence Boot Menu Exit Menu Setup Configuration Utility SCU Setup Configuration Utility SCU Installing Software Drivers How to Use the CD Name Directory Description Name Directory Description Dos Mode Setting Installing Software Drivers Touchscreen Driver Touch screen Calibration Intel SpeedStep Utility Wireless LAN Utility Installation Caring for the Tablet PC Protecting the Computer Using the PasswordUsing an Anti-Virus Strategy General Guidelines Taking Care of the Tablet PCLocation Guidelines Battery Pack Guidelines Cleaning Guidelines Caring for the Tablet PC When Traveling Troubleshooting Preliminary Checklist Problem Type Go to Solving Common Problems Operating time of a fully charged battery becomes shorter Battery Problems You cannot eject a disc Optical Drive ProblemsDisplay Problems Optical drive cannot read a disc Bad dots appear on the display at all times Characters on the screen are dim Floppy Disk Drive Problems Infrared Problems Hardware Device ProblemsHard Disk Drive Problems PS/2 mouse does not work Keyboard and Mouse ProblemsNumeric keypad is disabled External keyboard does not respond Wlan Problems LAN Problems Cannot connect to another Wlan device PC card does not work Modem ProblemsPC Card Problems Modem does not work Printer Problems Power Management Problems Sound Problems Software Problems External microphone or audio device does not work Startup ProblemsWhen you turn on the computer, it stops after Post Sound system does not record Date/time is incorrect Other Problems Resetting the Computer Specifications Specifications Regulatory Information Regulatory Information Canada About the AC Adapter About the Modem Use in specific environments Antenna use EMC Requirements European Union CE Marking and Compliance Notices Local Restrictions of 802.11b Radio Usage General Turning Off the Wireless LAN Radio