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TAG 20 Series manual Solving Common Problems, Problem Type, Go to, Troubleshooting

Models: 20 Series

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Solving Common Problems

For easy reference, the problems are divided into these categories.

Problem Type	Go to
Battery problems	P. 8-4

Optical drive problems	P. 8-5

Display problems	P. 8-5

Floppy disk drive problems	P. 8-7

Hardware device problems	P. 8-8

Hard disk drive problems	P. 8-8

Infrared problems	P. 8-8

Keyboard and mouse problems	P. 8-9

LAN problems	P. 8-10

WLAN problems	P. 8-10

Modem problems	P. 8-12

PC card problems	P. 8-12

Power Management problems	P. 8-13

Printer problems	P. 8-13

Software problems	P. 8-14

Sound problems	P. 8-14

Startup problems	P. 8-15

Other problems	P. 8-16

Troubleshooting

8-3

Page 119

Image 119

TAG 20 Series Solving Common Problems, For easy reference, the problems are divided into these categories, Problem Type

Contents

22355 TAG Way, Dulles, VA 20166 Tel 703 406.3000 Fax 703 MIL-BOOK 20 SERIES NOTEBOOKOPERATOR’ S MANUAL Page Information in this manual is subject to change without notice TRADEMARKSRegulatory Information Please note On the Use of the SystemClass B Regulations Radio Interference Regulations Class B Compliance Notice Safety NoticesAbout the Battery Canada Canadian Department of CommunicationsAbout the AC Adapter Attention for USA UsersCaution for USA Users About the ModemUse in specific environments USA and Canada Safety Requirements and NoticesOn the Use of RF Device Radio Frequency Interference Requirements and SARUse on Aircraft Caution Antenna useExplosive Device Proximity Warning Antenna WarningEMC Requirements English European Union CE Marking and Compliance NoticesCanada Radio Frequency Interference Requirements Statements of ComplianceItalian Local Restrictions of 802.11b Radio UsageGreek IcelandicFrance Departments in Which the Wireless LAN Module Can Be Used Indoors OnlyGeneral Belgium and the NetherlandsOutdoors Turning Off the Wireless LAN RadioFrequency Ranges MHz IndoorsChapter 2 Operating Your Tablet PC Table of ContentsPreface Chapter 1 Getting StartedInserting and Ejecting Floppy Disks Chapter 3 Managing PowerConfiguring the Display Modes Chapter 7 Caring for the Tablet PC Chapter 5 Setup Configuration Utility SCUChapter 6 Installing Software Drivers Chapter 4 Expanding Your ComputerAppendix A Specifications Chapter 8 Troubleshootingxviii Preface Notational Conventions CHAPTER Getting StartedUnpacking Getting the Computer RunningBefore You Begin Connecting to AC Power1. Make sure the computer is turned off Positioning the Tablet PC Using the Wireless Keyboard option Getting Started Turning On and Off the ComputerTurning On Turning Off Connector Taking a Look at the ComputerRight-Side Components ConnectorPC Card Slot PowerConnector Expansion PortIR Port Left-Side ComponentsConnector X-Bay InterfacePack Rear ComponentsMain Battery StandBattery Front ComponentsPower Button VolumeBrightness Volume/LCDAdjust Button SpeakerGetting Started Bottom-Side ComponentsCCD Port Connects a CCD PC camera1-16 Where to Go from HereFor this purpose… Do this…CHAPTER Operating Your Tablet PCStopping the Computer Starting and Stopping the ComputerStarting the Computer Operating Your Tablet PC Mouse-control Buttons Using the Wireless Keyboard optionCursor-Control Keys Typewriter KeysNumeric Keypad Euro SymbolFunction Keys Windows KeysUsing the Touchscreen Action Configuring the TouchscreenTerm Through the Tablet PC’s USB Port Using the Floppy Disk Drive optionConnecting the Floppy Disk Drive 2-11 Operating Your Tablet PCThrough the Private Cable Inserting and Ejecting Floppy Disks2-13 Never turn off or reset the computer while the floppy disk drive in-use indicator is onOperating Your Tablet PC Using the Hard Disk Drive Operating Your Tablet PC Using the Optical Drive optionCD drive can read CDs, audio CDs, CD-R, and CD-RW discs Combo drive can work both as a DVD drive and CD-RW drive1. Turn on the computer Connecting the Optical DriveInserting and Removing a Disc Follow this procedure to insert or remove a disc4. Gently push the tray back into the drive Configuring the Display Modes Using the Video Features2-19 ResolutionColors Operating Your Tablet PCOperating Your Tablet PC 2-20Using the Audio Features Connecting Audio Devices Using the Modem Using the Communication Features2. Click Network and Internet Connections Using the Wireless LANConfiguring the WLAN Turning Off/On the WLAN Radio Using the Wireless ModemConnecting Using the Wireless Modem GSM data transmission circuit-switched dataConfiguring a GPRS Connection Using the GPSConnecting Using GPRS Configuring a GSM Modem ConnectionHeres how GPS works in five logical steps CHAPTER Managing PowerManaging Power AC and Car AdapterCharging the Battery Pack Battery PackChecking the Battery Level Initializing the Battery PackBy Gas Gauge Replacing the Main Battery PackBy Operating System To replace the battery pack, follow these steps Battery Low Signals and Actions Power Management Hibernation Manual Power ManagementPower-Saving Tips Serial device IR device USB device PC card Expanding Your ComputerThis chapter gives guidelines on installing and using these devices CHAPTERConnecting a Serial Device Connecting a USB Device Expanding Your Computer For the left side’s IR port Connecting an IR DeviceFor the front panel’s IR port When using the left side’s IR port Inserting and Removing a PC Card Using PC CardsCardBus Support To remove a PC card Expanding Your Computer System Memory UpgradeCHAPTER Setup Configuration Utility SCUThis chapter tells you how to use the SCU program Starting SCU When and How to Use the SCU ProgramWhen to Use Function Moving Around and Making SelectionsA brief description of keyboard if installed usage is listed next Setup Configuration Utility SCUSetup Configuration Utility SCU Main MenuDate and Time USB Emulation Internal NumlockGeyserville Support Advanced MenuSetup Configuration Utility SCU Shared Video MemoryCOM Ports LPT Port Function Key 1/2/3 Define FN1/FN2/FN3 HDD HeaterPower Button Define Security Menu Set Password5-12 Hard Disk Boot SectorSetup Configuration Utility SCU Boot Sequence Boot MenuExit Menu 5-15 Get Default Values loads factory default values for all the itemsSetup Configuration Utility SCU 5-16 Load Previous Values restores previous values for all the itemsSetup Configuration Utility SCU CHAPTER Installing Software DriversInstalling Software Drivers How to Use the CDJust click the Device Driver link on the main screen Description Installing Software DriversName Directory2. Select “Graphics Options” then click on the “Graphics Properties” Dos Mode SettingInstalling Software Drivers 1. Select right side corner icon then will appear next figureInstalling Software Drivers 1. Insert the driver CD into the drive Touchscreen DriverTo install the touch screen driver perform the following Installing Software DriversTouch screen Calibration Installing Software Drivers Intel SpeedStep UtilityMake the necessary settings according to your system requirements Wireless LAN Utility Installation CHAPTER Caring for the Tablet PCProtecting the Computer Using the PasswordUsing an Anti-Virus Strategy General Guidelines Taking Care of the Tablet PCLocation Guidelines Battery Pack Guidelines Cleaning GuidelinesIf you will not be using the computer for a long period of time more than two weeks, remove the Main battery pack from the computer and switch OFF Backup battery When Traveling CHAPTER TroubleshootingPreliminary Checklist Troubleshooting Solving Common ProblemsFor easy reference, the problems are divided into these categories Problem TypeThe operating time of a fully charged battery becomes shorter Battery ProblemsThe battery does not charge Battery Charge indicator does not appear You cannot eject a disc Optical Drive ProblemsDisplay Problems The optical drive cannot read a discBad dots appear on the display at all times The characters on the screen are dimThe external monitor displays nothing Floppy Disk Drive ProblemsResolution cannot be adjusted to desired setting The Floppy Disk Drive In-use Indicator stays onThe computer does not recognize a newly installed device Hardware Device ProblemsHard Disk Drive Problems Infrared ProblemsThe PS/2 mouse does not work Keyboard and Mouse ProblemsThe numeric keypad is disabled The external keyboard does not respondI cannot use the WLAN feature LAN ProblemsWLAN Problems I cannot access the networkI cannot access the network I cannot connect to another WLAN deviceThe PC card does not work Modem ProblemsPC Card Problems The modem does not workThe computer does not enter Standby or Suspend mode automatically Power Management ProblemsPrinter Problems The PC card stops communicating properlyAn application program does not work correctly Software ProblemsSound Problems The printer prints garbled informationThe external microphone or audio device does not work Startup ProblemsWhen you turn on the computer, it stops after POST The sound system does not recordThe date/time is incorrect Other ProblemsReset Button Switch Resetting the ComputerParts SpecificationsAPPENDIX SpecificationsParts SpecificationsSpecifications 802.11b, supports Intel PRO / Wireless 2100 LAN mini-PCI type 3BAPPENDIX Regulatory InformationRegulatory Information On the Use of the SystemClass B Regulations Please noteCaution Texts Concerning Lithium Batteries CanadaCanadian Department of Communications Radio Interference Regulations Class B Compliance NoticeAbout the AC Adapter Attention for USA UsersAbout the Modem Caution for USA UsersRadio Frequency Interference Requirements and SAR Use in specific environmentsUSA and Canada Safety Requirements and Notices On the Use of RF DeviceUse on Aircraft Caution Antenna useExplosive Device Proximity Warning Antenna WarningEMC Requirements English European Union CE Marking and Compliance NoticesCanada Radio Frequency Interference Requirements Statements of ComplianceItalian Local Restrictions of 802.11b Radio UsageGreek IcelandicDepartments in Which the Wireless LAN Module Can Be Used Indoors Only GeneralBelgium and the Netherlands FranceOutdoors Turning Off the Wireless LAN RadioFrequency Ranges MHz Indoors