Troubleshooting | HP 480 instruction

Troubleshooting

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Troubleshooting

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HP 480 manual Troubleshooting

Contents

Series Series HP AdvanceStack RoutersInstallation Guide Hewlett-Packard Series 200 Routers Hewlett-Packard Series 400 Routers Installation Guide Installation Guide Preface Preface Preface Contents Contents1. Installation and Initial Setup 2. Features and General Hardware Operation Interpreting ERROR Messages on the HP AdvanceStack 3. TroubleshootingA. Cables and Connectors Safety Information Regulatory Statements and Warranty Index B. Modem ConfigurationC. Specifications D. FDDI Cable Attachment Configurations Installation and Initial Setup 4. Initializing and verifying the router page Installation2. Preparing the network page 3. Preparing the router hardware page C a u t i o n Phase 1 Ensure that You Have a Complete Set of AccessoriesPhase 1 Ensure that You Have a Complete Set of Accessories Phase 2 Prepare the Network Phase 2 Prepare the Network C o n s o l e N o t e N o t e Phase 3 Prepare the Router Hardware Phase 3 Prepare the Router Hardware A. Mount the Router Figure 1-4. Straight Out From Wall Single-Height ModelsFigure 1-1. Rack Mount - Bracket Position Figure 1-3. Flat On Wall Figure 1-6. Rack Mount - Back Out Double-Height ModelsFigure 1-5. Rack Mount - Bracket Position Figure 1-7. Flat On Wall To install a console B. Connect a Console OptionalWhen Is a Console Necessary? C a u t i o n N o t e C. Attach Network Cables Figure 1-9. LAN AUI Connection Connecting a LAN to the AUI Interface 4. Connect the network cable to the transceiver Figure 1-10. Installing the AUI Retainer W a r n i n g InstallationConnecting a LAN to the BNC Interface properly grounded. Refer to ‘‘Safety Information’’ in the back of Figure 1-14. The Installed BNC Connector Cover Figure 1-12. BNC Connector -- Mid-Cableother side of the ‘‘T’’ connector Connecting a LAN to the Token Ring Interface Connecting an FDDI Ring to the FDDI Interface MIC B Figure 1-16. Connecting FDDI Without a Bypass SwitchTo port B of adjacent DAS station To port A of adjacent DAS station MIC A Figure 1-17. Connecting a Bypass Switch Using an Optional Bypass Switch to Connect an FDDI RingInstallation Disconnect the router from any directly connected FDDI ring Figure 1-18. Connecting a WAN Interface Connecting a WAN to the WAN Interface D. Plug In and Verify the Router Hardware saved LEDs Power andWaiting for speed sense Self-Test Figure 1-21. The Main Menu Screen Phase 4 Initialize and Verify the Router Phase 4 Initialize and Verify the Router Figure 1-24. The Main Menu This phase involves these steps The Shortest Path to a Functioning Configuration A. Create or Modify a Router Configuration An Overview of Your Configuration Tools To boot the router now B. Boot the Router Press Y to commence the reboot operation Figure 1-25. The Default NCL Prompt Figure 1-26. The Copyright Screen 6. When the copyright screen appears time mm/dd/yy hhmmss C. Set the Correct Time and Date Optional D. Set Manager and User Passwords Optional Figure 1-27. The NCL Screen with Default Prompt Setting a Password Figure 1-28. The NCL Selection in the Main Menu E. Verify Router Initialization Figure 1-29. The Event Log Line in the Main Menu Examine the Event Log Return Advance display by one page P Roll back display by one page 1-39 Figure 1-30. Example of the Statistics Screen Menu The following service statistics screens are available Examine the Bridging and Routing Tables 1-42 the Operator’s Reference Test Node AccessibilityTesting Node Accessibility Features and General Hardware Operation Features Features Figure 2-1. Example of AUI and BNC LAN Interfaces Router PortsFeatures Ethernet/802.3 LAN Port with either an AUI-only or AUI/BNC interface Additional Features Figure 2-2. Example of Router Front Interpreting Front-Panel LEDsInterpreting Front-Panel LEDs Reset and Interpreting Back-Panel LEDsReset and Clear Power Figure 2-7. Example of Port Status LEDs for an FDDI Port Meanings of Router Status LEDs Net Fail Amber LED The Net Fail LEDs serve two functions Meanings of Port Status LEDsRouter Operation Not all port types appear on all routers 2-10 Figure 2-6. FDDI Thru and Wrap A Operation FDDI PortThru Optical Bypass - Enabled green Testing the LEDs Testing the LEDs Figure 2-7. Location of the Reset and Clear Buttons Resetting the Router, Clearing the Passwords, and Clearing the RouterResetting the Router, Clearing the Passwords, and Clearing the Router To Reset the Router To Clear the Manager and User Passwords To Clear the Router display the Main menu figure 1-24 on page Initialization Sequence Initialization Sequence Troubleshooting Introducing Router Troubleshooting Features Introducing Router Troubleshooting Features N o t e N o t e Basic Troubleshooting TipsBasic Troubleshooting Tips Table 3-1. LED Error Patterns During Initialization Interpreting LED Error PatternsInterpreting LED Error Patterns Any WAN Operational fault LED patternsAny Ports Lit Interpreting ERROR Messages on the HP AdvanceStack Router 200 Series Interpreting ERROR Messages on the HP AdvanceStack Router 200 SeriesGeneral Procedure for Self-Test Failures ERROR Illegal FLASH ID, byte #, got XXXX, expected YYYY Recoverable Self-Test FailuresERROR Erasure ERROR, block # ERROR Programming ERROR, block # ERROR Incorrect CRC in FLASH ERROR Invalid size field in FLASH Non-Recoverable Self-Test Failures Verifying LED Operation Verifying LED OperationVerifying LED Operation on the HP Router ER, TR, and SR Verifying LED Operation on Other Router Models Diagnostic Tests Diagnostic TestsTesting the Router Only To test a LAN port 802.3/Ethernet or 802.5/token ring Testing the Router’s PortsTo test a WAN port To test the router’s console port Troubleshooting a Terminal or Modem ConnectionReset Speed Sensing To test an FDDI port Reset the Terminal Adjust Baud Rate press Return to display the copyright screen or the Main menu screen Check the ConfigurationTest Router’s Console Port Operator’s Reference Testing a Transceiver on an Ethernet/802.3 Port Tests from Other Devices Testing a LinkFigure 3-1. Example of NCL Screen with Default Prompt 2. At the NCL prompt, enter one of the following commands ping ping x.x.x.x count ping x.x.x.x count wait Ping Telnet A Cables and Connectors Cables and Connectors HP Cables HP CablesCables and A Connectors Cable and Connector on Router Other Standard Cables Other Standard CablesStandard Cable or Cable Solution Cable and Connector Pin-Outs Cable and Connector Pin-OutsRouter Console Port Connector Pin-Outs RS-232 Modem Cable-Minimum Pin-Outs 25-pin male Terminal/PC endRouter end Modem Cable End RS-232 Cable for HP Portable 110 and Portable Plus-Minimum Pin-OutsNull-Modem Adapter for Use with Modem Cable-Minimum Pin-Outs Router End Data In, Shield common drain Router AUI LAN Port DefinitionAUI Cable-Minimum Pin-Outs 62-pin male RS-449/422 WAN Cable-Minimum Pin-OutsRS-449 Signal Name WAN link A-10 V.35 WAN Cable-Minimum Pin-Outs 15-pin male X.21 WAN Cable-Minimum Pin-OutWAN link end RS-232 WAN Cable-Minimum Pin-Outs For Other Device Back-to-Back Test CablesConnector at End Description A-14 A-15 and RDB and so on, must be twisted pairs of wireFor the pinouts of this cable, turn the page A-16 and RDB, and so on must be twisted pairs of wire Connector Router Token Ring/802.5 LAN Port DefinitionFigure A-1. Router Token Ring 802.5 MIC Connector Pin Definition of Token Ring Connector A-18 FDDI Optical Bypass DIN Connector Pinouts HP Part NumberFigure A-2. FDDI Bypass Mini DIN Connector Pinouts Figure A-3. Example of FDDI Cable FDDI Cable For a Token Ring/802.5 Port Loopback ConnectorsFor the Console Port For an AUI LAN Port For an FDDI Port For a WAN PortHP part number 28606-63007 pin connections pin 9 to pin pin 10 to pin B Modem Configuration Modem Configuration HP 35031A Support LinkHP 37212B Support Link HP 50759A Support Link Modem Hayes 2400 SmartmodemBlack Box V.32 9600 Async Configuration C Specifications Dimensions Power ConsumptionPhysical without brackets Specifications Acoustical for Germany Safety ApprovalsEnvironmental Electromagnetic Emissions Cable Interfaces Data Communications SpecificationsSpecifications North AmericaTelenet, Tymnet, Infonet, DDN Europe Austria Belgium FDDI Cable Attachment Configurations FDDI Cable Attachment Configurations Figure D-1. Example of Dual-Attach Station Connections Dual-Attach Station DASDual-Attach Station DAS Figure D-2. Example of Single-Attach Station Connections Single-Attach Station SASSingle-Attach Station SAS Figure D-3. Example of Dual-Homed Connection Dual-Homed ConnectionDual-Homed Connection Safety Information Safety InformationSafety Information Safety Symbols AVERTISSEMENT Informations concernant la sécuritéSymboles de sécurité Informations concernant la sécurité VORSICHT Hinweise zur SicherheitSicherheitssymbole Hinweise zur Sicherheit PERICOLO Considerazioni sulla sicurezzaConsiderazioni sulla sicurezza Simboli di sicurezza Símbolos de seguridad Consideraciones sobre seguridadConsideraciones sobre seguridad Safety Information FCC Statement For U.S.A. Only Regulatory Statements and WarrantyRegulatory Statements and Warranty and Warranty VCCI Class 1 Japan Only For the HP Router PR/FR/TFR/LR/BR European Community HP Router ER HP Router TR HP Router SR Declarations of Conformity HP Router PR HP Router FR HP Router TFR HP Router LR HP Router BR Three-Year Limited Hardware Warranty Third-Party Products HP designed the HP routers described in this guide to operate with industry-standard hardware and software products Software or Firmware Warranty Index Index See null modem cable current ...C-2 See data communications specifications concentrator, FDDI ...D-4Index See HP Router ER HP cables ...A-3 G - H See transceiver MIB See network management manager password See password manuals See Telnet See boot regulatory ...1-2 remote bridge ...A-3, A-13 Remote devicesQ - R See station address See trunk coupling unit See specificationsSee WAN ports WAN ...2-9 cable ...C-4 weight ...C-2XCVR signal polling ...3-5 XCVR Signal Polling parameter XNS/IPX waiting for speed sense ...3-12 - 3-14 wall mount ...1-7 Manual Part Number Copyright 1994 Hewlett-Packard Company Printed in Singapore 7/94