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HP 480 manual Troubleshooting

Models: 480

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Troubleshooting

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Contents

Series Series HP AdvanceStack RoutersInstallation Guide Hewlett-Packard Series 200 Routers Hewlett-Packard Series 400 Routers Installation GuideInstallation Guide Preface PrefacePreface Installation GuideContents Contents1. Installation and Initial Setup 2. Features and General Hardware OperationInterpreting ERROR Messages on the HP AdvanceStack 3. TroubleshootingA. Cables and Connectors Safety Information Regulatory Statements and Warranty Index B. Modem ConfigurationC. Specifications D. FDDI Cable Attachment ConfigurationsInstallation and Initial Setup 4. Initializing and verifying the router page Installation2. Preparing the network page 3. Preparing the router hardware page C a u t i o n Phase 1 Ensure that You Have a Complete Set of AccessoriesPhase 1 Ensure that You Have a Complete Set of Accessories Phase 2 Prepare the Network Phase 2 Prepare the NetworkC o n s o l e N o t e Phase 2 Prepare the NetworkN o t e Phase 3 Prepare the Router Hardware Phase 3 Prepare the Router HardwareInstallation Phase 3 Prepare the Router Hardware A. Mount the RouterFigure 1-1. Rack Mount - Bracket Position Single-Height ModelsInstallation Phase 3 Prepare the Router HardwareInstallation Double-Height ModelsInstallation Phase 3 Prepare the Router HardwareTo install a console B. Connect a Console OptionalPhase 3 Prepare the Router Hardware When Is a Console Necessary?C a u t i o n N o t e C. Attach Network CablesPhase 3 Prepare the Router Hardware N o t e InstallationPhase 3 Prepare the Router Hardware Connecting a LAN to the AUI Interface4. Connect the network cable to the transceiver Phase 3 Prepare the Router HardwareFigure 1-10. Installing the AUI Retainer properly grounded. Refer to ‘‘Safety Information’’ in the back of InstallationPhase 3 Prepare the Router Hardware Connecting a LAN to the BNC InterfaceFigure 1-14. The Installed BNC Connector Cover Phase 3 Prepare the Router HardwareFigure 1-12. BNC Connector -- Mid-Cable other side of the ‘‘T’’ connectorConnecting a LAN to the Token Ring Interface Phase 3 Prepare the Router HardwareConnecting an FDDI Ring to the FDDI Interface Phase 3 Prepare the Router HardwareTo port B of adjacent DAS station To port A of adjacent DAS station InstallationPhase 3 Prepare the Router Hardware Figure 1-16. Connecting FDDI Without a Bypass SwitchFigure 1-17. Connecting a Bypass Switch Phase 3 Prepare the Router HardwareUsing an Optional Bypass Switch to Connect an FDDI Ring InstallationDisconnect the router from any directly connected FDDI ring Phase 3 Prepare the Router HardwareN o t e N o t e Phase 3 Prepare the Router HardwareConnecting a WAN to the WAN Interface Figure 1-18. Connecting a WAN InterfaceN o t e D. Plug In and Verify the Router HardwarePhase 3 Prepare the Router Hardware saved Phase 3 Prepare the Router HardwareN o t e N o t e InstallationPhase 3 Prepare the Router Hardware Power andN o t e InstallationPhase 3 Prepare the Router Hardware InstallationN o t e Phase 4 Initialize and Verify the RouterPhase 4 Initialize and Verify the Router Figure 1-24. The Main Menu Phase 4 Initialize and Verify the RouterThis phase involves these steps N o t e A. Create or Modify a Router ConfigurationPhase 4 Initialize and Verify the Router The Shortest Path to a Functioning ConfigurationAn Overview of Your Configuration Tools Phase 4 Initialize and Verify the RouterN o t e B. Boot the RouterPhase 4 Initialize and Verify the Router To boot the router nowPress Y to commence the reboot operation Phase 4 Initialize and Verify the RouterFigure 1-25. The Default NCL Prompt Figure 1-26. The Copyright Screen Phase 4 Initialize and Verify the Router6. When the copyright screen appears time mm/dd/yy hhmmss C. Set the Correct Time and Date OptionalPhase 4 Initialize and Verify the Router Phase 4 Initialize and Verify the Router D. Set Manager and User Passwords OptionalFigure 1-27. The NCL Screen with Default Prompt Phase 4 Initialize and Verify the RouterSetting a Password Figure 1-28. The NCL Selection in the Main Menu E. Verify Router InitializationPhase 4 Initialize and Verify the Router N o t eFigure 1-29. The Event Log Line in the Main Menu Phase 4 Initialize and Verify the RouterExamine the Event Log Return Advance display by one page P Roll back display by one page Phase 4 Initialize and Verify the Router1-39 Phase 4 Initialize and Verify the RouterFigure 1-30. Example of the Statistics Screen Menu The following service statistics screens are available Phase 4 Initialize and Verify the RouterExamine the Bridging and Routing Tables Phase 4 Initialize and Verify the RouterN o t e 1-42 Phase 4 Initialize and Verify the RouterN o t e Phase 4 Initialize and Verify the RouterTest Node Accessibility Testing Node AccessibilityFeatures and General Hardware Operation Features FeaturesEthernet/802.3 LAN Port with either an AUI-only or AUI/BNC interface Router PortsFeatures FeaturesRouter Operation Additional FeaturesFeatures Figure 2-2. Example of Router Front Interpreting Front-Panel LEDsFeatures Interpreting Front-Panel LEDsReset and Interpreting Back-Panel LEDsReset and Clear PowerFigure 2-7. Example of Port Status LEDs for an FDDI Port FeaturesRouter Operation Interpreting Back-Panel LEDsInterpreting Back-Panel LEDs Meanings of Router Status LEDsRouter Operation Meanings of Port Status LEDsFeatures N o t e2-10 N o t eInterpreting Back-Panel LEDs Thru FeaturesInterpreting Back-Panel LEDs FDDI PortInterpreting Back-Panel LEDs Optical Bypass - Enabled greenRouter Operation Testing the LEDsTesting the LEDs FeaturesFigure 2-7. Location of the Reset and Clear Buttons Resetting the Router, Clearing the Passwords, and Clearing the RouterResetting the Router, Clearing the Passwords, and Clearing the Router N o t e To Reset the RouterFeatures Resetting the Router, Clearing the Passwords, and Clearing the Router To Clear the Manager and User PasswordsN o t e To Clear the RouterFeatures display the Main menu figure 1-24 on page C a u t i o nInitialization Sequence Initialization SequenceFeatures Troubleshooting Introducing Router Troubleshooting Features Introducing Router Troubleshooting FeaturesN o t e N o t e Basic Troubleshooting TipsBasic Troubleshooting Tips Table 3-1. LED Error Patterns During Initialization Interpreting LED Error PatternsInterpreting LED Error Patterns Troubleshooting TroubleshootingInterpreting LED Error Patterns Diagnostic TipsInterpreting ERROR Messages on the HP AdvanceStack Router 200 Series Interpreting ERROR Messages on the HP AdvanceStack Router 200 SeriesGeneral Procedure for Self-Test Failures TroubleshootingERROR Illegal FLASH ID, byte #, got XXXX, expected YYYY Recoverable Self-Test FailuresERROR Erasure ERROR, block # ERROR Programming ERROR, block # ERROR Incorrect CRC in FLASH ERROR Invalid size field in FLASHInterpreting ERROR Messages on the HP AdvanceStack Router 200 Series Non-Recoverable Self-Test FailuresTroubleshooting C a u t i o n Verifying LED OperationVerifying LED Operation on the HP Router ER, TR, and SR Verifying LED Operation on Other Router ModelsDiagnostic Tests Diagnostic TestsTesting the Router Only To test a LAN port 802.3/Ethernet or 802.5/token ring Testing the Router’s PortsDiagnostic Tests To test a WAN portTo test an FDDI port Troubleshooting a Terminal or Modem ConnectionDiagnostic Tests Reset Speed SensingN o t e Diagnostic TestsAdjust Baud Rate Reset the TerminalTest Router’s Console Port Diagnostic TestsCheck the Configuration C a u t i o nOperator’s Reference Testing a Transceiver on an Ethernet/802.3 PortDiagnostic Tests N o t eTests from Other Devices Testing a LinkDiagnostic Tests Figure 3-1. Example of NCL Screen with Default Prompt2. At the NCL prompt, enter one of the following commands Diagnostic Testsping ping x.x.x.x count ping x.x.x.x count wait Diagnostic TestsPing Telnet Diagnostic TestsA Cables and Connectors Cables and Connectors HP Cables HP CablesCables and A Connectors Cable and Connector on RouterStandard Cable or Cable Solution Other Standard CablesCables and Connectors Cable and Connector on RouterCables and Connectors Cable and Connector Pin-OutsRouter Console Port Connector Pin-Outs RS-232 Modem Cable-Minimum Pin-Outs25-pin male Terminal/PC endRouter end Cable and Connector Pin-Outs RS-232 Cable for HP Portable 110 and Portable Plus-Minimum Pin-OutsNull-Modem Adapter for Use with Modem Cable-Minimum Pin-Outs Cables and ConnectorsData In, Shield common drain Router AUI LAN Port DefinitionAUI Cable-Minimum Pin-Outs Cable and Connector Pin-OutsCables and A Connectors RS-449/422 WAN Cable-Minimum Pin-OutsCables and Connectors Cable and Connector Pin-OutsA-10 V.35 WAN Cable-Minimum Pin-OutsCables and Connectors Cable and Connector Pin-OutsCables and A Connectors X.21 WAN Cable-Minimum Pin-OutCables and Connectors Cable and Connector Pin-OutsWAN link end RS-232 WAN Cable-Minimum Pin-OutsCables and Connectors Cable and Connector Pin-OutsCables and A Connectors Back-to-Back Test CablesCables and Connectors Cable and Connector Pin-Outs62-pin male Cables and ConnectorsCable and Connector Pin-Outs A-14Cables and A Connectors Cables and ConnectorsCable and Connector Pin-Outs and RDB and so on, must be twisted pairs of wireN o t e Cables and ConnectorsCable and Connector Pin-Outs and RDB, and so on must be twisted pairs of wireCables and A Connectors Router Token Ring/802.5 LAN Port DefinitionCables and Connectors Cable and Connector Pin-OutsFigure A-2. FDDI Bypass Mini DIN Connector Pinouts FDDI Optical Bypass DIN Connector Pinouts HP Part NumberCables and Connectors Cable and Connector Pin-OutsCables and A Connectors FDDI CableCables and Connectors Cable and Connector Pin-OutsFor an AUI LAN Port Loopback ConnectorsCable and Connector Pin-Outs For the Console PortHP part number 28606-63007 pin connections pin 9 to pin pin 10 to pin Cable and Connector Pin-OutsCables and A Connectors For a WAN PortB Modem Configuration Modem Configuration HP 35031A Support LinkHP 37212B Support Link HP 50759A Support LinkModem Hayes 2400 SmartmodemBlack Box V.32 9600 Async ConfigurationC Specifications Dimensions Power ConsumptionPhysical without brackets SpecificationsAcoustical for Germany Safety ApprovalsEnvironmental Electromagnetic EmissionsCable Interfaces Data Communications SpecificationsSpecifications SpecificationsNorth AmericaTelenet, Tymnet, Infonet, DDN Europe Austria Belgium C SpecificationsFDDI Cable Attachment Configurations FDDI Cable Attachment Configurations Figure D-1. Example of Dual-Attach Station Connections Dual-Attach Station DASDual-Attach Station DAS Figure D-2. Example of Single-Attach Station Connections Single-Attach Station SASSingle-Attach Station SAS Figure D-3. Example of Dual-Homed Connection Dual-Homed ConnectionDual-Homed Connection Safety Information Safety InformationSafety Information Safety SymbolsAVERTISSEMENT Informations concernant la sécuritéSymboles de sécurité Informations concernant la sécuritéHinweise zur Sicherheit Hinweise zur SicherheitSicherheitssymbole Safety InformationPERICOLO Considerazioni sulla sicurezzaConsiderazioni sulla sicurezza Simboli di sicurezzaSímbolos de seguridad Consideraciones sobre seguridadSafety Information Consideraciones sobre seguridadSafety Information Safety InformationFCC Statement For U.S.A. Only Regulatory Statements and WarrantyRegulatory Statements and Warranty and WarrantyVCCI Class 1 Japan Only For the HP Router PR/FR/TFR/LR/BR European CommunityRegulatory Statements and Warranty N o t eRegulatory Statements Regulatory Statements and Warrantyand Warranty Declarations of ConformityHP Router PR HP Router FR HP Router TFR HP Router LR HP Router BR Regulatory Statements and WarrantyRegulatory Statements Three-Year Limited Hardware Warrantyand Warranty Third-Party Products HP designed the HP routers described in this guide to operate with industry-standard hardware and software products Regulatory Statements Software or Firmware WarrantyRegulatory Statements and Warranty and WarrantyIndex IndexSee null modem cable current ...C-2 See data communications specifications concentrator, FDDI ...D-4Index See HP Router ER HP cables ...A-3 G - HSee transceiver MIB See network management manager password See password manualsSee Telnet See boot regulatory ...1-2 remote bridge ...A-3, A-13 Remote devicesQ - R See station addressSee trunk coupling unit See specificationsSee WAN ports waiting for speed sense ...3-12 - 3-14 wall mount ...1-7 weight ...C-2XCVR signal polling ...3-5 XCVR Signal Polling parameter XNS/IPX IndexManual Part Number Copyright 1994 Hewlett-Packard Company Printed in Singapore 7/94