Troubleshooting
Checklist before SVC Calls
Symptom |
| Checklist | Measure to Take |
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Robotic vacuum | • | Check whether the power |
|
cleaner cannot |
| plug of the charger is plugged |
|
find the charger. |
| correctly into the outlet. |
|
| • If there are any obstacles within |
| |
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| a range of about 1m in front of |
|
|
| the charger and about 0.5m |
|
|
| range to the left and right of the |
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|
| charger, you should remove the |
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| obstacles. |
|
| • If there are any foreign |
| |
|
| substances on the change pin, |
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|
| wipe them off with a dry towel. |
|
| • Is the Smart gate installed | • Move the Smart gate to another | |
|
| near the charger? | place so that the robotic |
|
|
| vacuum cleaner can charge |
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| automatically. |
| • Is the distance detection | • Change the direction of the | |
|
| sensor of the Smart gate facing | Smart gate or set the distance to |
|
| the charger? | an appropriate value. |
Robotic vacuum | • | Are the batteries of the Smart | • Replace the batteries. |
cleaner passes |
| gate worn out? | (2 type D (LR20) alkaline |
through the |
|
| batteries) |
Smart gate. |
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|
|
| • Is the Smart gate set to Guard | • Set the Smart gate to Fence | |
|
| (virtual door) mode? | (virtual wall) mode. |
| • | Is the Mode lamp turned off? | • Check if the Smart gate is turned |
|
|
| off and then set the Smart gate |
|
|
| to a desired mode. |
The battery | • | Are you using manganese drycell | • Replace the batteries with new |
usage time of the |
| batteries? | alkaline batteries. |
Smart gate is too |
|
| (2 type D (LR20) alkaline |
short. |
|
| batteries) |
In the display | • | Is the robotic vacuum cleaner | • When the robotic vacuum |
panel, From |
| forced to seperate from charger | cleaner is seperated or pressed |
30,29,28,… |
| or pressed during charging? | during the charging, after |
the number is |
|
| |
counted down. |
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| to the charger for recharging |
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|
| |
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| automatically. |
