Troubleshooting

Symptom

Checklist

 

ffSamsung Connect App operates on Andorid OS 6.0 or higher, iOS

 

10 or higher.

Samsung Connect App

ffThe supporting OS version for Samsung Connect App may change

cannot be installed.

later.

 

ffFor rooted smart devices, standard installation and use will not be

 

guaranteed.

 

 

 

ffTry the product registration procedure again by referring to the

 

pop-up messages.

 

ffPlease refer to the “Setting up the wireless router” in the user

 

manual.

 

ffPlease refer to the steps for completing the product registration in

 

the user manual section "Adding a device to the Samsung Connect

A message of product

APP".

registration failure appears.

ffWhen the product registration fails repeatedly, reset the

 

POWERbot and Smartphone, run the Samsung Connect App again

 

and try the product registration.

 

ffThe same Samsung account should be used for the login of App

 

and product registration.

 

ffAll users should use the Samsung account issued by the same

 

country.

 

 

During product registration,

ffPress the recharging button until you hear it beep.

recharging button is pressed

and held as instructed but

fIf the next step does not appear within several seconds, press the

the next step does not

recharging button one more time.

appear.

 

 

 

During product registration,

ffCancel the product registration, run the Samsung Connect App

the wireless router I want to

again, and try the product registration again.

connect cannot be searched.

 

 

 

During product registration,

 

the AP password

ffPress and hold the “[Robot Vacuum] Samsung” on the network list

1111122222 is not input

and delete the network to initialize the password.

correctly.

 

 

 

During product registration,

ffCancel the product registration, run the Samsung Connect App

the password of the

again, and try the product registration again.

connecting wireless router is

ffPress and hold the wireless router you want to connect on the

not input correctly.

network list, and delete the network to initialize the password.

 

 

A connection cut between

fRefresh the screen and wait.

the Samsung Connect

ffRun the Samsung Connect App again.

App and the POWERbot

ffCheck whether there is an internet connection problem. Especially,

occurs though the product

registration is completed.

a firewall may interrupt standard operation.

 

 

 

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VR10M7020UW/TW, VR10M7030WG/ST, VR10M7020UW/ML specifications

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Overall, the Samsung VR series exemplifies innovation in the realm of home automation, offering powerful performance, intelligent navigation, and convenient controls that cater to the evolving needs of modern lifestyles.
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