Manuals / Samsung / Portable Media / Wireless Audio

Samsung WAM270/XE, WAM270/EN, WAM270/ZF manual AA Troubleshooting

Models: WAM270/XE WAM270/EN WAM270/ZF

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AATroubleshooting

Before requesting service, please check the following.


Symptom		Check			Remedy
The unit will not turn on.	•• Is the power cord plugged into the		•• Connect the power cord to the
		outlet?	outlet.
Hub and Link Mate is not paired.	•• When the Hub is plugged in, do		•• Reset the HUB (see page 66).
		the HUB's front indicators show	Press here
		it's operating properly?	Unplug the HUB and plug it in
	•• Is the LAN cable connected to		again. Check whether the pairing
		the wireless router and the HUB	indicator on the front of the HUB is
		properly?	blinking or not.
	•• Make sure the Link Mate's top		•• Reset the Link Mate (see page
		LED turns from red to blue.	66).	Press here
			Unplug the Link Mate and plug
			it in again. Check whether the
			pairing indicator on the top of the
			Link Mate is blinking or not.
A function does not work when	•• Is there static electricity in the air?		•• Disconnect the power plug and
the button is pressed.			connect it again.
Sound is not produced.	•• Is the Mute function on?		•• Connect the Link Mate correctly.
	•• Is the volume set to minimum?		•• Press the		Mute button to
			cancel the mute function.
			•• Adjust the volume.
The TV SoundConnect (TV pairing)	•• Does your TV support TV		•• TV SoundConnect is supported by
failed.		SoundConnect?	some Samsung TVs released after
	•• Is your TV firmware the latest		2012. Check your TV to see if it
		version?	supports TV SoundConnect.
	•	• Does an error occur when	•• Press and hold the					TV SoundConnect


		connecting?	button to connection.
			•• Update your TV with the latest
			firmware.
			•• Contact the Samsung Call Center.
			•• Press and hold the					TV SoundConnect


			button for more than 5 seconds to reset TV
			SoundConnect and connect a new TV.

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Samsung WAM270/XE, WAM270/EN, WAM270/ZF manual AA Troubleshooting

Contents

Link Mate Contents Connecting with TV SoundConnect function Connecting the Link Mate to Bluetooth DevicesAdding a Link Mate Adding a HUB Relocating the Link MateListening to a radio station Setting the Default Radio Stations in Speaker PresetRenaming a connected Link Mate Playing Media Content Saved in a PC Using the Settings menuReset your product Wireless Audio Multiroom for DesktopSafety precautions Regulatory Compliance StatementsAdditional Information CopyrightCommunication Basics Connecting to external Devices WiredAA Before you begin How you can enjoy your Link Mate Smart phone Speaker Home theaterAA Top Panel AA Rear Panel AA Accessories AA Available Accessories Not IncludedAA Sleep Mode `` In AUX modeAA Connecting Link Mate following the App guide AA Connecting with a HUB Not IncludedBegins to flash, plug the Link Mates into an outlet 4444 AA Connecting without a HUB Not Included 4444 WPS/Wi-Fi Setup button 4444 Press here 4444 4444 Press here 4444 4444 4444 4444 AA Connecting with TV SoundConnect function Plug the Link Mate into an outlet, and then pressDisconnecting TV SoundConnect AA Connecting the Link Mate to Bluetooth Devices To use an external device connection, see pages 33~34 Disconnecting Bluetooth99Only one Bluetooth device can be paired at a time AA Connecting with NFC function For Android Connecting9The Other countriesAA Connecting to External Devices Disconnecting an External Device `` With Hub New Speaker Connecting Link Mate following the App guideAA Adding a Link Mate `` With Hub Existing Speaker Press the button4444 `` Without Hub 9The pairing indicator 4444 4444 AA Adding a HUB AA Relocating the Link MateAA Installing the Samsung Multiroom App AA Accessing the Samsung Multiroom App`` Android Market search Samsung MultiroomRenaming a connected Link Mate AA Using the Samsung Multiroom AppSwitching the input source Changing the sort order of listed Link Mates Grouping Link Mates Playing a Song Sorting songsCreating a Playlist 4444 Listening to a radio station Setting PresetsTo change the default stations, see page 52. Press here 4444 Setting the Default Radio Stations in Speaker Preset Searching for a Radio StationPlaying music from content providers Select Services You can play music from content providersPlaying music from the Amazon cloud player Playing music from a selected deviceAA Playing Media Content Saved in a PC Samsung LinkWireless Audio Multiroom for Desktop 4444 AAUsing the Settings menu Select App Tutorial to learn how to use the appGuide `` App Tutorial`` Tips ServiceDisplays a list of available services Speaker Settings Gives you access to TuneIn Radio`` TuneIn Radio `` Add SpeakerOff Turns off Sound Feedback On Turns on Sound Feedback `` Front LED`` Sound Feedback `` Software Auto Update `` Link Mate Output `` Alarm `` Sleep TimerLets you set the Alarm ClockSupport `` Device ID`` Contact Samsung Lets you check the Device IDOpen source licenses App VersionLets you view the Open source licenses Lets you view the App VersionResetting the HUB Not Included AA Reset your productResetting the Link Mate AA Compatibility AA Multiroom Music Experience Group PlayAA Troubleshooting Wireless router or HUB After you turn it on? Wi-FiSame Wi-Fi network Properly?AA Open Source License Notice AA Specifications AA Licences4444 AA Regulatory Compliance Statements You to important instructionsInside the product Accompanying the productWiring the Main Power Supply Plug UK Only Important Safety InstructionsAA Safety precautions Power Supply PrecautionsInstallation Precautions Usage PrecautionsCleaning Precautions AA Additional InformationAbout NFC Android only About the Network ConnectionAA Copyright Compatible productsUnited Kingdom Eire Contact Samsung World Wide France Australia