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AATroubleshooting
Before requesting service, please check the following.
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Symptom |
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| Remedy | |||
The unit will not turn on. | •• Is the power cord plugged into the | •• Connect the power cord to the | ||||||
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| outlet? | outlet. |
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Hub and Link Mate is not paired. | •• When the Hub is plugged in, do | •• Reset the HUB (see page 66). | ||||||
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| the HUB's front indicators show | Press here |
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| it's operating properly? | Unplug the HUB and plug it in | |||||
| •• Is the LAN cable connected to | again. Check whether the pairing | ||||||
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| the wireless router and the HUB | indicator on the front of the HUB is | |||||
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| properly? | blinking or not. |
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| •• Make sure the Link Mate's top | •• Reset the Link Mate (see page | ||||||
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| LED turns from red to blue. | 66). | Press here |
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| Unplug the Link Mate and plug | |||||
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| it in again. Check whether the | |||||
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| pairing indicator on the top of the | |||||
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| Link Mate is blinking or not. | |||||
A function does not work when | •• Is there static electricity in the air? | •• Disconnect the power plug and | ||||||
the button is pressed. |
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| connect it again. |
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Sound is not produced. | •• Is the Mute function on? | •• Connect the Link Mate correctly. | ||||||
| •• Is the volume set to minimum? | •• Press the | Mute button to | |||||
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| cancel the mute function. | |||||
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| •• Adjust the volume. |
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The TV SoundConnect (TV pairing) | •• Does your TV support TV | •• TV SoundConnect is supported by | ||||||
failed. |
| SoundConnect? | some Samsung TVs released after | |||||
| •• Is your TV firmware the latest | 2012. Check your TV to see if it | ||||||
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| version? | supports TV SoundConnect. | |||||
| • | • Does an error occur when | •• Press and hold the |
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| TV SoundConnect | ||
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| connecting? | button to connection. |
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| •• Update your TV with the latest | |||||
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| firmware. |
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| •• Contact the Samsung Call Center. | |||||
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| •• Press and hold the |
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| TV SoundConnect | ||
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| button for more than 5 seconds to reset TV | |||||
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| SoundConnect and connect a new TV. |
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