Appendix
AATroubleshootingBefore requesting service, please check the following.
|
|
|
|
|
|
|
| Symptom |
| Check | Remedy |
| ||
| The unit will not turn on. | •• Is the power cord plugged into | •• Connect the power cord to the | ||||
|
| the outlet? (WAM750, WAM751, | outlet. (WAM750, WAM751, | |||
|
| WAM350, WAM351 Only) | WAM350, WAM351 Only) | |||
| •• Is the power adapter plugged into | •• Connect the power adapter to the | ||||
|
| the outlet? (WAM550, WAM551 | outlet. (WAM550, WAM551 Only) | |||
|
| Only) |
|
|
|
|
| Hub and product is not paired. | •• When the Hub is plugged in, do | •• Reset the HUB. (Refer to the HUB's | ||||
|
| the HUB's front indicators show | user manual for details.) | |||
|
| it's operating properly? | Unplug the HUB and plug it in | |||
| •• Is the LAN cable connected to | again. Check whether the pairing | ||||
|
| the wireless router and the HUB | indicator on the front of the HUB is | |||
|
| properly? | blinking or not. |
| ||
| •• Make sure the product's front LED | •• Reset the product (see page 15). | ||||
|
| turns from red to blue. | Click here. |
| ||
|
|
| Unplug the product and plug | |||
|
|
| it in again. Check whether the | |||
|
|
| LED indicator on the front of the | |||
|
|
| product is blinking or not. | |||
| A function does not work when | •• Is there static electricity in the air? | •• Disconnect the power plug and | ||||
| the button is pressed. |
|
| connect it again. |
| ||
| Sound is not produced. | •• Is the volume set to minimum? | •• Connect the product correctly. | ||||
|
|
| •• Adjust the volume. |
| ||
The TV SoundConnect (TV pairing) | •• Does your TV support TV | •• TV SoundConnect is supported by | ||||
| failed. |
| SoundConnect? | some Samsung TVs released after | |||
| •• Is your TV firmware the latest | 2012. Check your TV to see if it | ||||
|
| version? | supports TV SoundConnect. | |||
| • | • Does an error occur when | •• Confirm TV SoundConnect is set to | |||
| connecting? | On in your TV's menu. |
| |||
|
|
| •• Update your TV with the latest | |||
|
|
| firmware. |
| ||
|
|
| •• Contact the Samsung Call Centre. | |||
|
|
| •• Press and hold the |
|
| TV |
|
|
|
| |||
|
|
|
| |||
|
|
| SoundConnect button for more | |||
|
|
| than 5 seconds to reset TV | |||
|
|
| SoundConnect and connect a new | |||
|
|
| TV. |
| ||
|
| 4444 |
|
|
|
|
|
| 65 |
|
|
|
|