Troubleshooting and information codes
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
PROBLEM | ACTION |
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| • | Make sure the washing machine is plugged in. | ||
| • | Make sure the door is properly closed. | ||
| • | Make sure the water taps are open. | ||
Does not start. | • | Make sure to press or tap Start/Pause to start the washing machine. | ||
• | Make sure Child Lock | is not activated. | ||
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| • | Before the washing machine starts to fill, it will make a series of clicking | ||
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| noises to check the door lock and does a quick drain. | ||
| • | Check the fuse or reset the circuit breaker. | ||
| • | Fully open the water tap. |
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Water supply is insufficient, | • | Make sure the door is properly closed. | ||
• | Make sure the water supply hose is not frozen. | |||
or no water is supplied. | ||||
• | Make sure the water supply hose is not kinked or clogged. | |||
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| • | Make sure there is sufficient water pressure. | ||
| • | Make sure the washing machine is running with sufficient water pressure. | ||
After a cycle, detergent | • | Make sure the detergent is added to the centre of the detergent drawer. | ||
• | Make sure the rinse cap is inserted properly. | |||
remains in the detergent | ||||
• | If using granular detergent, make sure the detergent selector is in the | |||
drawer. | ||||
| upper position. |
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| • | Remove the rinse cap and clean the detergent drawer. | ||
| • | Make sure the washing machine is installed on a level, solid floor that is | ||
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| not slippery. If the floor is not level, use the levelling feet to adjust the | ||
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| height of the washing machine. | ||
| • | Make sure the shipping bolts are removed. | ||
Excessive vibrations or | • | Make sure the washing machine is not contacting any other object. | ||
• | Make sure the laundry load is balanced. | |||
makes noise. | ||||
• | The motor can cause noise during normal operation. | |||
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| • | Overalls or | ||
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| This is normal. |
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| • | Metal objects such as coins can cause noise. After washing, remove these | ||
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| objects from the drum or filter case. | ||
| • | Make sure the drain hose is straightened all the way to the drain system. If | ||
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| you encounter a drain restriction, call for service. | ||
| • | Make sure the debris filter is not clogged. | ||
| • | Close the door and press or tap Start/Pause. For your safety, the washing | ||
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| machine will not tumble or spin unless the door is closed. | ||
Does not drain and/ or spin. | • | Make sure the drain hose is not frozen or clogged. | ||
| • | Make sure the drain hose is connected to a drain system that is not | ||
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| clogged. |
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| • | If the washing machine is not supplied with sufficient power, the washing | ||
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| machine temporarily will not drain or spin. As soon as the washing | ||
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| machine regains sufficient power, it will operate normally. | ||
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| English - 35 | ||
TROUBLESHOOTING06
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